PAGPAPAKABIT NG BAGONG LINYA NG TUBIG

( NEW SERVICE CONNECTION )

1 Kumuha ng Numero sa Guard,

pumunta sa Customer Service
2 Ibigay ang mga requirements.
(Submit the requirements.)
A. Residential/Commercial For Representative
Section at hintayin matawag 1. Tax Dec./Title/Deed of Sale 1. Authorization Letter
ang inyong Numero. 2. ID 2. ID of the applicant &
(Get your number from the 3. Official Receipt- Mayor’s and/or representative
Excavation Permits for Water
guard, then go to Customer Connection
Service Section & wait for your B. Commercial (non-owner )
turn.)
1. Contract of Lease Requirements for Applicant of
2. Bond-P10,000.00 Bulihan, Tartaria, Pasong
3. ID Langka, Lumil, Cabangaan
4. Official Receipt- Mayor’s and/or and Puting Kahoy are at the
3 Mag fill-up ng application forms
at kontrata. Excavation Permits for Water
Connection
next page

(Fill-up the application forms &

contracts.)
4 Magbayad ng Registration fee na P300.00 at makinig sa
patakaran ng SWD.
(Pay the P300.00 registration fee and listen to the
policies of SWD.)

6 Bayaran ang kabuuang halaga

ng aplikasyon at maghintay
5 Bumalik makalipas ang 1 linggo o
kinabukasan matapos ang
inspeksyon. (Return after 1 week or
mahigit 1 linggo para
makabitan.

the day after inspection.) (Pay the total app. fee & wait at
least 1 week before the
installation.) Paalala:
Para sa may karagdagang katanungan sa mga nabanggit,
hanapin alin man sa mga sumusunod:
• Ms. Vilma Rivera Alamida – Customer Service Assistant A
(Main Unit Office)
• Mr. Rodolfo B. Tumandao Jr – Customer Service Assistant B
Pangunahing Tagapaglingkod: (Bulihan Unit Office)
Main Office • Mr. Rolan B. Eguia – Customer Service Assistant B
Ms. Ma.Charina Andaya Mr. Allan Tuazon (Lumil/Tartaria Unit Office)
Customer Service Assistant C Customer Service Assistant B
• Mr. Almario S. Nelvis – Acting-Division Manager C
Bulihan Unit Office
Customer Service Division
Ms. Maria Lorena Tapia Mr. Rodolfo Tumandao Customer • Ms. Eleanor G. Paredes – Department Manager C
Service Assistant D Customer Service Assistant B
Commercial Services
Lumil / Tartaria Unit Office
(For further questions or complaints, look for any of the above
Mr. Rolan Eguia Mr. Mario Landicho employees.)
Customer Service Assistant B Water Resource Facilities Tender A
 Requirements for Application of
New Service Connection
For Applicant of Bulihan, Silang Cavite
A. Residential/Commercial (Owner)
1. Tax Dec./ Land Title/ Deed of Sale/ NHA
Clearance/ GSIS (Conditional Sale)
2. Valid ID / Voter’s ID
3. Brgy. Clearance
4. Official Receipt- Mayor’s and/or
Excavation Permits for Water Connection
Additional Requirement:
For AFP –TATIC Applicant
1. Certification from Zone Leader
For Excess Lot Applicant
1. Sedula (Residence Certificate)
B. Commercial (Non-Owner)
1. Contract of Lease
2. Bond-P10,000.00
3. Valid ID
4. Official Receipt- Mayor’s and/or
Excavation Permits for Water
Connection
For Representative
1. Authorization Letter
2. I.D. of the Owner & Representative
For Applicant of Tartaria / Lumil ,Silang,
Cavite ( including Pasong Langka, Puting
Kahoy & Cabangaan)
A. Residential/Commercial (Owner)
1. Tax Dec./ Land Title/ Deed of Sale
2. Valid ID
3. Official Receipt- Mayor’s and/or
4. Barangay Clearance (for Lumil, Pasong
Langka, Puting Kahoy & Cabangaan only)
Additional requirements:
For Buklod Bahayan- Residential (Non – Owner)
1.Pag-ibig Latest Receipt
2.Authority to Move-in
3.Contract (for rent, to own/magaang pabahay)
4.Guarantee Deposit -P500.00
B. Commercial (Non-Owner)
1. Contract of Lease
2. Bond-P10,000.00
3. Valid ID
4. Official Receipt- Mayor’s and/or
Excavation Permits for Water Connection
5. Business Permit
For Representative
1. Authorization Letter
2. I.D. of the Owner & Representative
 Pagbabayad ng Tubig
(Payment of Bill)
1 Kumuha ng Numero sa Guard
at hintayin na matawag ang 2 Isabit ang inyong Numero sa lagayan
at bayaran ang inyong bill sa Office
inyong Numero. Bill Collector.
(Get your number from the (Place your Number at the holder &
guard & wait for your turn.) pay your bill to the Office Bill
Collector.)

3 Kuhanin ang inyong resibo at rebisahin ang validation

kung tama ang pangalan, account number at halaga ng
binayaran. Bilangin ang inyong sukli (kung meron) bago
umalis sa harap ng Office Bill Collector.
(Get & verify your validated receipt. Count your change
before leaving.)
Paalala:
Para sa may katanungan o reklamo sa kanilang resibo hanapin
alin man sa mga sumusunod:
Pangunahing Tagapaglingkod:
• Ms. Lily P. Nasam – Administrative Service Assistant B
(Bulihan Unit Office)
Main Office
• Mr. Rolan B. Eguia - Customer Service Assistant B
Ms. Cheryl Reyes Ms. Brenda Mallari
Office Bill Collector Office Bill Collector (Lumil / Tartaria Unit Office)
• Ms. Minerva A. Oraña – Senior Customer Service Officer-
Bulihan Unit Office
Billing Section
Ms. Mercy Corbillon Ms. Jenny Labampa • Ms. Myrna V. del Mundo – Acting Division Manager C -
Office Bill Collector Office Bill Collector Customer Accounts
Lumil / Tartaria Unit Office • Ms. Eleanor G. Paredes – Department Manager C
Mr. Ariel Madlansacay Commercial Services
Customer Service Assistant B (For question or complaints about your statement of account,
look for any of the above employees.)
 REKONEKSYON NG TUBIG
( RECONNECTION )

1 Kumuha ng Numero sa Guard at 2 Kumuha uli ng Numero sa

Guard na para sa Customer Customer
hintayin matawag ang inyong Service, pumunta sa Customer Service Div.
Numero. Bayaran ang utang sa Service Section at hintayin
nakonsumong tubig sa Office Bill matawag ang inyong Numero.
Collector.
(Get another number from the
(Get your number from the guard, guard, go to Customer Service
wait for your turn & pay your Section & wait for your turn.)
unpaid bill to Office Bill
Collector.)

3 Ipakita ang pinagbayarang resibo at bayaran

ang rekoneksyon ayon sa sumusunod: 4 Maghintay hanggang maghapon
para makabit muli ang inyong tubig.
• Padlock : P150.00 (Wait for a whole day to reconnect
• Tanggal metro:P150.00 + 218.00 (SMV) your service line.)
=P368.00
• Voluntary Disconnection: P50.00
Pirmahan ang kinakailangan na forms.
(Go to Customer Service Section, pay the
corresponding amount & sign the necessary
forms.)

Pangunahing Tagapaglingkod:
Main Office
Mr. Allan Tuazon
Customer Service Assistant B
Bulihan Unit Office
Mr. Junar Anastacio
Customer Service Assistant E
Lumil / Tartaria Unit Office
Mr. Rolan Eguia Mr. Mario Landicho
Customer Service Assistant B Water Resource Facilities Tender A
 REKLAMO, PAGPAPAKUMPUNI, KALIBRASYON, BOLUNTARYONG
PAGPUTOL AT IBA PANG SERBISYONG PATUBIG
(Request for Water Services Repair, Calibration, Voluntary Disconnection etc.)

1 Kumuha ng Numero sa Guard, 2 Sabihin ang inyong pangalan, tirahan at alin

pumunta sa Customer Service
Section at hintayin matawag
ang inyong Numero.
(Get your number from the
guard, go to Customer Service
Section & wait for your turn.)
3 Bayaran ang karagdagang
materyales (kung meron) o ayon
sa mga sumusunod:
•St. Meter Valve (SMV) – P218.00
•Kalibrasyon ng metro– P50.00
Pirmahan ang kinakailangan na
form.
(Pay the needed material/s
(depend on case) & sign the
necessary form.)
Pangunahing Tagapaglingkod:
Main Office
Mr. Allan Tuazon
Customer Service Assistant B
Ms. Maria Lorena Tapia
Customer Service Assistant D
Lumil / Tartaria Unit Office
Mr. Rolan Eguia Mr. Mario Landicho
Customer Service Assistant B Water Resource Facilities Tender A
man sa mga sumusunod na reklamo o Customer
Service Div.
serbisyo:
• ipapagawang metro o linya
• boluntaryong pagputol
• mataas na konsumo
• kalibrasyon ng metro
• pagpapakabit ng St.Meter Valve atbp.
(State your account name address & your
request or complaint.)
Maghintay ng maghapon o hanggang dalawang
4 araw para matugunan ang reklamo.
(Wait for a day or two to resolve your complaint.)
Paalala:
Para sa may karagdagang katanungan sa mga nabanggit,
hanapin alin man sa mga sumusunod:
• Ms. Vilma Rivera Alamida – Customer Service Assistant A
(Main Unit Office)
• Mr. Rodolfo B. Tumandao Jr – Customer Service Assistant B
(Bulihan Unit Office)
• Mr. Rolan B. Eguia – Customer Service Assistant B
(Lumil/Tartaria Unit Office)
• Mr. Almario S. Nelvis – Acting-Division Manager C
Customer Service Division
• Ms. Eleanor G. Paredes – Department Manager C
Commercial Services
(For further questions or complaints, look for any of the above
employees.)