Escolar Documentos
Profissional Documentos
Cultura Documentos
Definition
Importance
Theories of stress
The model
- causes
- consequences
- solutions
Stress
Stress
An adaptive response (moderated by individual
differences) that is a consequence of any action,
situation or event which places special demands
on a person
MEDIATING FACTORS
IMPORTANCE
UNCERTAINTY
DURATION
PERFORMANCE
STRESS
*CONTROLABILITY*
P-E FIT
Individual
Organisational
Goals
Goals
GENERAL ADAPTATION
SYNDROME
Psychophysiological response
STAGE 1
STAGE 3
Alarm
normal level
of resistance
Stage 1
STAGE 2
Resistance Exhaustion
Stage 2
Stage 3
Stress Costs
Industrial accidents
Reduced creativity
ORGANISATIONAL STRESS
MODEL
MODERATIONS
Personality type A/B social support
WORK
physical enviro
Individual
Group
Organisation
STRESS
EXPERIENCE
CONSEQS
- individual
- organisation
Stress
CAUSES
TASK DEMANDS
CONSEQUENCES
INDIVIDUAL
PHYSICAL DEMANDS
ROLE DEMANDS
ORGANISATIONAL
INTERPERSONAL
More on causes
Lack of control
Monotony
Tight deadlines
Working at high speed
Exposure to violence, bullying etc.
Hazardous working conditions
OPTIMAL PERFORMANCE
Motivation - Energy
Sharp perception - Calmness
low performance
low performance
UNDERLOAD
OVERLOAD
Boredom insomnia
Motivation
irritability
Absenteeism errors
Apathy indecisiveness
Health implications
Heart disease
Stroke
Cancer
Musculoskeletal diseases
Gastrointestinal diseases
Anxiety & depressive disorders
Accidents & suicide
Organisational
implications
Absenteeism
Turnover
turnover
productivity
Poor safety
staff compensation claims
morale
creativity
TYPE A/B
(Friedman & Rosenman 1950s)
Behaviours
Consequences
Type A
Competitive
Ambitious
Aggressive
High devotion
Time Urgent
Speaks fast
Anxious
Type B
Less
Less
Assertive
Less
Relaxed
Slow/clear
Confident
Internal Locus
Treat change
of control
as challenge
Highly committed
BURN-OUT
Unrelieved work stress emotional
exhaustion, depersonalisation &
feelings of reduced accomplishment.
Requires high degree of involvement
Burn-out
ORGANISATIONAL CONTRIBUTORY
FACTORS
WORK OVERLOAD
EXCESSIVE BUREAUCRACY
POOR COMMUNICATION & FEEDBACK
ROLE CONFLICT/AMBIGUITY
DEAD-END JOBS
Prevention vs
Management
Control/eliminate stressors or help cope
effectively.
1.
Maximise P-E Fit through effective:
- Recruitment
- Selection
- Induction
- Job design
- Flexible job descriptions
- Effective communication
- Fair rewards
2. Employee Assistance
Programs
Treatment counselling/support
3. Health Promotion
Programs
Smoking cessation
Physical fitness
Relaxation
4. Individual
Approaches
Biofeedback