Escolar Documentos
Profissional Documentos
Cultura Documentos
Change
What is a Learning
Organisation?
Comparing models of organisational
learning and development
Chris Jarvis
Training policy
& programmes
Mission
Staffing plan
Demand for
skills
Skills audit
Performance review
Data to integrate
individual &
organisational needs
Chris Jarvis
Development action
Training, seminars,
delegation, coaching, private
study, day release, learning
company, IIP
Know-how for
competitive advantage
& performance
Skill gaps filled by
recruitment,
redundancies
redeployment
Development
needs
Current
performance
Improved capability,
competence + motivation
Chris Jarvis
Management development
Off-the-job vs. on-the-job
Chris Jarvis
Why do it?
4
Chris Jarvis
anabstraction
abstraction
an
punditsconcepts
concepts
pundits
introducedinto
intoimperative
imperative
introduced
language
language
Contingencyview
view
Contingency
responsiveness totoforces
forces&&
responsiveness
environment developments
developments
environment
otherwisewe
weatrophy
atrophy&&die
die
otherwise
supply-chainlearning
learning
supply-chain
be excellent, bright &
Chris Jarvis
Chris Jarvis
A model for
personal awareness
& development
Concrete
Experience
(Activist)
Active
Experimentation
(Pragmatist)
LEARNING
CYCLE
Abstract
Conceptualisation
(Theorist)
Chris Jarvis
Reflective
Observation
(Reflector)
who work with it or for it, to achieve sustainable objectives for themselves and the communities in which they participate.
Requires
Requires
Trust,consistency,
consistency,attitude
attitudeof
ofinquiry
inquiry
Trust,
Highlevels
levelsof
ofcommunication
communication
High
Concernfor
forinterdependencies
interdependencies&&interrelationships
interrelationships
Concern
Chris Jarvis
Chris Jarvis
10
a paradigm of discourse?
A state of being?
Chris Jarvis
11
Systems
Thinking
Personal
Mastery
Team
Learning
Mental
Models
Shared
Vision
Chris Jarvis
12
Chris Jarvis
Systems thinking
mind shift & understanding change processes.
feedback to reinforce/counteract action.
recognise recurring structures
remove root causes/problems
Personal Mastery
personal competence and vision
developing patience to look at reality objectively
Mental Models
changing ingrained assumptions about influencing factors.
Shared Vision
use instincts, intuition by sharing personal vision
pictures of the future
Team Learning
dialogue, discussion, group relationships
accelerate org. learning thru. Synergy 2+2=5
13
The
TheTricky
TrickyPart
Part
Resistance
Resistanceto
toPM
PMdue
dueto
to
difficulty
difficultyininquantifying
quantifyingresults
results
Ideas
Ideasbehind
behindPM
PMhave
havebeen
been
heard
heardbefore
before
People
Peopleforced
forcedto
todevelop
developPM
PM
--may
maydo
domore
moreharm
harmthan
than
good
good
Chris Jarvis
14
Chris Jarvis
Managers
Managersnot
notalways
alwaysvery
veryskilled
skilledinin
implementing
implementingnew
newideas
ideas
People
Peoplefind
findititdifficult
difficultto
tochallenge
challenge
assumptions
assumptionsthey
theybelieve
believeto
tobe
bethe
the
case
case
Some
Somepeople
peopleact
actininroutinised
routinisedways
ways
when
whenthey
theyare
areat
atwork
work
15
Making It Work
Chris Jarvis
The
TheTricky
TrickyPart
Part
Compliance
Compliancenot
notcommitment
commitment
Extrinsic
Extrinsicvisions
visionsare
areusually
usually
personally
personallyheld
heldand
andare
aredefensive
defensive
Vision
Visionisisusually
usuallytop-down
top-down--do
donot
not
have
haveas
asgood
goodan
anaffect
affectas
asthey
they
should.
should.
16
Chris Jarvis
practice,
practice,and
andconsistency,
consistency,no
no
quick
quickfixes
fixes
boredom
boredomsets
setsinin
open
openminded
mindedwith
withones
onesown
own
views
viewsand
andthe
theviews
viewsof
ofothers
others
17
The
TheTricky
TrickyPart
Part
Chris Jarvis
People
Peoplefind
finditithard
hardto
tosee
seethe
the
whole
wholepattern
patternof
ofchange
change
takes
takestime
timeto
tosee
seenewly
newly
initiated
initiatedideas
ideaswork
work
easier
easierto
tolearn
learnat
atan
anearly
early
stage
stagerather
ratherthan
thanuncouple
uncouple
tangled
tangledmesses
messes
18
Chris Jarvis
Operational / Fire-fighting
Short term fixes rather than long-term solutions
How to focus on embedded systems and processes
Reluctance to train (or invest in training)
Too many hidden personal agendas
Tension between top-down order and bottom up anarchy
Management exasperation?
The knee-jerk reaction to Theory Y failure?
19
Howwelldoesdownsizingandassetstrippingfitin?
Chris Jarvis
20
Training
pre-specifies outcomes.
Chris Jarvis
21
Valuing Diversity
Lets Talk, Talk Back
Stillcreaky,
creaky,bureaucratic
bureaucratic
Still
Trainingbudget
budgetagreed
agreed
Training
1/3held
heldback
backfor
formgt
mgt
1/3
developmenttraining!
training!
development
Mgtvisibility
visibility--MbWA
MbWA--not
not
Mgt
obvious!
obvious!
22
1 5 days e.g.
Corporate induction
Health & Safety; Intro. to customer care; Managing absence
Recruitment & selection; Leadership for Team Coordinators
Staff appraisal & recruitment skills & equal opportunities
Using Windows XP
Chris Jarvis
Chris Jarvis
24
Assertion:
Managers and senior executives who are
successful leaders will not only respond to
change positively but also actively create change.
Characteristics:
Leaders with a particular drive, a desire to bring
order out of chaos, or, if something is too cosy, to
create chaos in order to bring change.
projecting a particular ethos and culture
powerful vision of where their companies or their
societies are heading.
Chris Jarvis
25
fresh thinking?
leader
transformational
creates conditions for
followers to want to achieve
results and to fulfil
themselves.
Chris Jarvis
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Chris Jarvis
27
Chris Jarvis
Weaknesses
Carrot/stick rewards, emphasis on plans, targets, systems,
controls
management > leadership
Assertion: fails to develop, motivate, bring to full potential
(Bass)
28
promotes
follower desire for achievement & self-development.
teams, esprit de corps, autonomy, synergy, belief,
value
Four 'I's.
Chris Jarvis
IC
IS
Chris Jarvis
30
.. the priceless
giftLeadership
you earn from those who
work for you. I have to earn
the right to that gift, and
continuously re-earn (it).
31
Bass's model
IIII
effective
Learn TL!!
training
Avolio-Bass
package
passive
IS
IS
IC
IC
CR
CR
MbEx-A
MbEx-A
MbEx-P
MbEx-P
Laissez
Laissez
Faire
Faire
ineffective
Chris Jarvis
IM
IM
active
Encouraging TL will
project confidence, commitment
& competence
attract quality staff to the mission
& challenge
develop people more fully to
respond better to competition &
change
32
Chris Jarvis
33
Chris Jarvis
Examination Questions
35