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Organizational
Behavior
1. What managers do
2. Nature of OB
3. Features of Organization
4. Mgmt roles and functions
5. Contributions made by major behavioral science
disciplines to OB
6. Challenges and opportunities for managers to use
OB concepts
Nature of Organizational Behavior
Managerial
ManagerialActivities
Activities
••Make
Makedecisions
decisions
••Allocate
Allocateresources
resources
••Direct
Directactivities
activitiesof
ofothers
othersto
to
attain
attaingoals
goals
Management Functions grouped into
Planning Organizing
Management
Functions
Controlling Directing
Staffing
Management Functions (cont’d)
Planning
Determine Objectives, Projects
and Programs, Policies and Strategies
Rules and Procedures, Budgets,
Management Functions (cont’d)
Organizing-dividing the work into convenient
tasks or duties.
Determining
what tasks are to be done,
who is to do them,
how the tasks are to be grouped,
who reports to whom,
where decisions are to be made.
Management Functions (cont’d)
Directing
A function that includes motivating
employees, directing others, selecting
the most effective communication
channels, and resolving conflicts
Management Functions (cont’d)
Controlling
Comparison of Actual results with Expected
results
Bring to light all Bottlenecks
No Deviations from already decided target
Staffing
Identifying gap between manpower required and available
Identifying source from where they have to be selected
Selecting people
Training and Developing them
Appraising them
Nature of Mgmt Functions
Technical Skills
Practical ability or Expertness,
Activities involving methods or
procedures
Human Skills
Ability to work effectively with
others and to build up
cooperative group relations
Conceptual Skills
The mental ability to analyze and
diagnose complex situations
To see the whole picture
Effective Versus Successful Managerial
Activities
Intuition
“Gut” feelings about “why I do what I do” and “what makes
others tick”
Systematic Study
Looking at relationships, attempting to attribute causes
and effects, and drawing conclusions based on scientific
evidence
Provides a means to predict behaviors
Contributing Disciplines to the OB Field
Psychology
The science that seeks to measure, explain, and
sometimes change the behavior of humans and other
animals
Contributing Disciplines to the OB Field (cont’d)
Sociology
The study of people in relation to their fellow human
beings
Contributing Disciplines to the OB Field (cont’d)
Social Psychology
An area within psychology that blends concepts from
psychology and sociology and that focuses on the influence
of people on one another
Contributing Disciplines to the OB Field (cont’d)
Anthropology
The study of societies to learn about human beings and
their activities
Challenges and Opportunities for OB
• Responding to Globalization
– Increased foreign assignments
– Working with people from different cultures
– Overseeing movement of jobs to countries with
low-cost labor
• Managing Workforce Diversity
– Categories of Workforce Diversity
– Implications for managers
• Recognizing and responding to differences
Challenges and Opportunities for OB (cont’d)
• Responding to Outsourcing
– Fewer skilled laborers
• Empowering people
• Stimulating innovation and change
• Coping with “temporariness”
• Working in networked organizations
• Helping employees balance work/life
conflicts
• Improving ethical behavior
Basic OB Model, Stage I
Model
An abstraction of reality
A simplified representation of
some real-world phenomenon
Basic OB
Model, Stage
II
Major Workforce Diversity Categories
Gender
National
Disability Origin
Age
Race
Domestic
Partners
What Is Quality Management?
More Womens
More Young people
Mgrs are called coaches, advisers, facilitators
Should they follow orders with which they don’t personally agree.