3.

0 Human Factors Training

Jay Hiles
Aviation Safety Inspector
Federal Aviation Administration
Air Carrier Maintenance Branch
800 Independence Ave. S.W.
Washington, DC. 20591
E mail, John.J.Hiles@faa.gov
(202) 267 - 8625
Introduction of The Operators Manual for Human
Factors in Aviation Maintenance
jetBlue Airways New York
25-26 October2005

Federal Aviation
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FEDERAL AVIATION ADMINISTRATION

Agenda
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know a Human Factors Training program is working
Key References
Discussion as Time Permits
The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

3.0 Human Factors Training

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

FEDERAL AVIATION ADMINISTRATION

Agenda
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know a Human Factors Training program is working
Key References
Discussion as Time Permits
The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

FEDERAL AVIATION ADMINISTRATION

Human Factors Training Why is it Important
Research and Experience shows

that Human Factors Training can

address many issues that contribute
to aviation events.
A Good Human Factors Training
Program can reduce costs associated
with human performance issues.

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

FEDERAL AVIATION ADMINISTRATION

3.0 Human Factors Training Why is it Important

Human Factors Training;

Fosters a positive Safety Culture
Is a cost effective first step in identifying methods to
recognize human performance issues and deal with
them accordingly
Encourage workforce physical and psychological health
Improves work performance

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
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FEDERAL AVIATION ADMINISTRATION

3.0 Human Factors Training (continued)

Human Factors Training can also;
Be reinforced with inclusion to different areas of
training within your organization.
Provide your organization with international
recognition. (ICAO)

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

FEDERAL AVIATION ADMINISTRATION

Agenda
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know the Human Factors Training program is working
Key References
Discussion as Time Permits
The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

FEDERAL AVIATION ADMINISTRATION

3.0 Human Factors Training - How to implement

Ensure cooperative development between workforce, regulator and

management.

Determine your company training needs.

Determine who will Facilitate the program.

Measure the effects of training.

Provide feedback to responsible Manager and Facilitators

What are the Challenges to implementation

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

FEDERAL AVIATION ADMINISTRATION

Agenda
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know a Human Factors Training Program is working
Key References
Discussion as Time Permits
The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

10

FEDERAL AVIATION ADMINISTRATION

3.0 Human Factors Training - How to know it is working

Reductions in Ground Damage
Reductions in Personnel Injuries
Increase in Error Reporting (initially)
Eventual reduction in FAA
Violations

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
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11

FEDERAL AVIATION ADMINISTRATION

3.0 Human Factors Training - How to know it is working

(Continued)

Acceptance by Mgmt & Workforce

Decrease in Human Factors Related
contributing factors during event
investigations.
General behavior change towards
safety issues
Surveys show positive trends

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

12

FEDERAL AVIATION ADMINISTRATION

Agenda
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know a Human Factors Training Program is working

Key References
Discussion as Time Permits
The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

13

FEDERAL AVIATION ADMINISTRATION

3.0 Human Factors Training - Key References
1. Air Transport Association (1989) ATA
Specification 104 Guidelines for Aircraft
Maintenance Training.
http://www.airlines.org/
2. Federal Aviation Administration (2000)
Maintenance Resource Management Training
Advisory Circular AC 120-72.
http://www.hfskyway.faa.gov/
3. ICAO (1998) Human Factors Training Manual
http://www.icao.int/anb/humanfactors/documents.html

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

14

FEDERAL AVIATION ADMINISTRATION

Agenda
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know the Human Factors Training Program is working
Key References

Discussion as Time Permits

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

15

Summary
Why is Human Factors Training important

How to Implement a Human Factors

Training Program
How to know a Human Factors Training
Program is working
Key References
Discussion as Time Permits

The 5th Annual CIS, Central & Eastern Europe Airline Engineering & Maintenance Conference
14-15 September 2005 - Warsaw

Federal Aviation
Administration

Closing Comments
I hope that you have enjoyed this brief
presentation.
Dont hesitate to call for assistance.
Your commitment to quality can be
contagious.
Youre the key individuals for your
Operators.
Please, go spread this information at your
places of work.

Federal Aviation
Administration

FEDERAL AVIATION ADMINISTRATION

The Operators Manual for Human Factors in Aviation Maintenance

25-26 October 2005

jetBlue Airways New York

Federal Aviation
Administration

18