Emotional Intelligence

For Managers
Workshop
 Why Emotional Intelligence
is necessary for managers

Teaches managers cope

Helps managers handle when change &
adversity & setback uncertainty hits
organization or their
personal lives.
Why Emotional Intelligence is
necessary for managers

Help them being focused

Help them manage effective and stay on track by
relationship. remembering purpose &
vision.
 EQ & Managers
Emotional Intelligence is very important
for managers as their behavior & treatment
of their people determine turnover and
retention of the company.
 EQ is very important for
managers as they are the direct
line of contact & their behavior
& treatment determines
retention & turnover
 EQ & Managers
85 % percent of turnover
is reportedly due to an
inadequate relationship
between the employee
and their direct
supervisor
When trust is lacking performance suffers
EQ & Managers
 All employees want a
IT also provides them with the supportive, caring
courage to push against the system to Supervisor or Manager
make necessary changes for their who has their best
people. interests at heart
 EQ & Managers
Knowing this, the
employee will be
more likely to
turndown offers
from other
companies to work
for such a person.
 She racked up a list of
accomplishments
Upon graduating from college,
Debra believed that if she worked
hard, she would achieve her
career success goals

Example to illustrate how EQ

can positively or negatively
impact one's career and the
However, just two
organization:
years into her career
she was fired.
Types of EQ
Working with people means
working with Emotions
 Developing EI in the
workplace
Developing emotional
intelligence in the workplace
means acknowledging that
emotions are always present,
and doing something
intelligent with them. People
vary enormously in the skill
with which they use their own
emotions and react to the
emotions of others—and that
can make the difference
between a good manager and a
bad one.
 Importance of Emotional
Intelligence

People derail because of classic

emotional failings, not the
lack of technical skills
 Components of Emotional
Intelligence
There are five parts to it.
1. Knowing what you're feeling
2. Managing your feelings, especially
distressing feelings.
3. Self-motivation,
4. Empathy
5. Managing relationships
 Probabilities of not having an Good
Emotional Intelligence and their
consequences
While people have shown they can produce
better results at workplace, many of us lack
emotional intelligence. We simply don’t
know how to perceive, understand, express
and manage our emotions effectively. There
are adverse consequences to have low
emotional intelligence.
These includes:-
1. Relationship Problems
2. Rage in the Workplace
3. Poor decision making capability
4. failure to advance in career
Relationship Problems Rage in the workplace
Poor decision making capability
Failure to advance in career
Emotional Intelligence
Important Factors
1.Motivation,
2.Retention ,
3.Self management
4.Managing others.
 Motivating Employees
• The greatest motivation –comes from a
person’s belief system
• Motivation is like a fire- unless you keep
adding fuel to it, it dies. But ,if the source
of motivation is belief in inner values, it
becomes long lasting
• Experience shows that People will do a
lot for money, more for a good leader
and do most for a belief
• People do things for their own reasons,
not yours
Once upon a time there
was a bunch of baby
frogs........
… participating in a
competition.
The target was to get
to the top of a high
tower.
A crowd of people had gathered
to observe the race and
encourage the participants.....
The start shot rang out.......
 Quite honestly:
None of the onlookers believed that the baby
frogs could actually accomplish getting to the
top of the tower.

Words like:
"Åh, it’s too difficult!!!
They’ll never reach the top."
or:
"Not a chance... the tower is too high!"
 One by one some of the baby frogs fell
off…
...Except those who fastly climbed
higher and higher..

The crowd kept on yelling:

"It’s too difficult. Nobody is going to make it!"
 More baby frogs became tired and gave
up...
...But one kept going higher and higher.....

He was not about giving up!

At the end everybody had given up,

except the one determined to

reach the top!
 All the other participants
naturally wanted to know how he
had managed to do what none of
them others had been able to do!

One competitor asked the winner, what

was his secret?
 The truth was.......
The winner was deaf!!!!
 The lesson to be learned:

Don’t ever listen to people who are

negative and pessimistic...

…they will deprive you of your

loveliest dreams and wishes you
carry in your heart !
Always be aware of the power of words, as everything
you hear and will interfere with your actions!
 Therefore:

Always stay…

POSITIVE!

And most of all:

Turn a deaf ear when people tell you, that you
cannot achieve your dreams!