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Knowledge

management
tools
Tools
Tools
Tools
Tools

MARIA THELMA S. ASUNCION,


RN

for
for
for
for

knowledge
knowledge
knowledge
knowledge

socialization
externalization
combination
internalization

Tools for knowledge


socialization

Communication enablers
Watercoolers
Conversations at the water cooler or in the company
cafeteria are often occasions for knowledge transfer

Telephone
Telephone also is a form of knowledge
transfer through conversation

Chat
Chat is another form of informal
knowledge transfer through personal
conversation to electronic conversation.

Tools for knowledge


socialization
Video conferencing
Is used to see the person or group
with whom you are working
virtually
Combine virtuality with face-toface collaboration. It enables
people to exchange both video
and audio across a distributed
network
Allows people to meet face to face
in small or large groups with
colleagues for meetings, corporate
training, and distance learning
programs without participants
being required to travel to a
central location

Tools for knowledge


socialization
Web Conferencing
Enables virtual meetings where users from
different locations connect, conduct meetings,
and share information as if everyone were in the
same room
Allow participants to collaborate, share
documents, and can add content to them
Two Types of Web Conferencing

Real-time conferencing
Non-real time conferencing

Tools for knowledge


socialization
Digital Whiteboards
Permits real time
display of drawings,
pictures or documents
for group discussion
and comment
Can capture whatever
is drawn on regular
paper notepads, and
store as image on a
personal computer
Can be networked to
allow multi-user
collaboration over the
Internet

Tools for knowledge


socialization
Bulletin boards
Bulletin boards are used to post notices and
facilitate discussions on any topic
Electronic bulletin boards allow users to publish
live, digital content to public spaces
Two types

Simple bulletin boards


Electronic bulletin boards

Tools for knowledge


externalization
Expert systems
Knowledge intensive computer
programs that capture the expertise of a
human in limited domains of knowledge
Include rule-based systems, decision
trees and also case-based reasoning
systems
Arrives at intelligent solutions to user
queries by using the rules contained in
the systems knowledge base

Tools for knowledge


externalization
Yellow Pages
Web-searchable electronic version of skills list
Pointers to expertise
Helps on locating and discovering organizational
knowledge
Sample key entries in Yellow Pages

Persons name
Contact information (address, e-mail, telephone, web
page)
Professional background
Practical experience
Training

Tools for knowledge


externalization
Knowledge maps
Graphical representation of knowledge and its
relation to organizational concepts
A form for categorizing organizational knowledge
systematically mapping them
Consists of elements that in fact are pointers to
knowledge
Are designed to help people find where they have
to go to get the required knowledge
Yellow Pages also can be organized as a
knowledge map by categorizing and representing
personal profile data in specific manner

Tools for knowledge


externalization
Data warehouse
Collection of summarized data from various
sources, structured and optimized for query
access using OLAP (on-line analytical
processing) query tools
Organize and collect data into databases
Are used to hold explicit knowledge which
helps people to create new tacit knowledge
Helps company personnel to identify hidden
business opportunities
Improves productivity through improved
access to information and knowledge

Tools for knowledge


externalization
Intelligent Agent-based tools
Filtering, editing, searching, and organizing pieces of
knowledge are essential though frequently overlooked
components of successful knowledge management
Search tools need to integrate knowledge latently
existing in a companys transaction databases, data
warehouses, discussion databases, documents, informal
media, and, most importantly, in peoples mind
Different types of intelligent agents

Search agents
Browsing agents
Monitoring agents
E Commerce agents
Mail agents
Web mastering agents

Tools for knowledge


combination
Intranets
Designed to focus on the employee, and on improving workflow
and business processes
Useful for knowledge distribution, connectivity, and publishing
Intranet is not only a connection medium but also a knowledge
base
Owing to their consistent, platform-independent access formats
such as rich HTML, and a common, consistent protocol (HTTP),
makes it possible to access and view documents of different file
format, operating system, or communication protocol
Besides information distribution and publication, intranets
provide the backbone platform for push delivery of information to
users desktops

Tools for knowledge


combination
Groupware
Software that supports communication and collaboration
between people
Groupware tools provide a document repository, remote
integration, and a base for collaborative work
Groupware tools consist of

Group calendars
Project management module
File management
Yellow Pages
Mail & fax support
Forum & chat
Voting system
Search
Bulletin boards
Conferencing
And other

Tools for knowledge


combination
Forums
In forums topics are posted to a website
for discussion and comment where
participants can follow a line of
discussion on a topic
These discussions give rise to a library
of information on a wide variety of
subjects
New knowledge can be transmitted via
the forums to others who have similar
problems

Tools for knowledge


internalization
Neural networks
Neural network is a hardware and software that
attempt to emulate the processing patterns of the
biological brain
Neural networks have learning capabilities
A generic artificial neural network can be defined as
a computational system consisting of a set of highly
interconnected processing elements, called neurons
Neural network becomes immensely promising when
you have data but lack experts to make judgments
about it
But it is necessary to spend much time training the
neural network, cleaning up data, and pre-processing

Tools for knowledge


internalization
Some points how neural networks can be
used
Neural networks can be developed for
capturing the meaning of words relative to the
context in which they appear
Neural networks can be used in data mining
Neural networks have been much applied
within the medical domain. For example, for
clinical diagnosis, image analysis and
interpretation, signal analysis and
interpretation, drug development
Many other fields

Tools for knowledge


internalization
Case-based reasoning
Case-based reasoning approach allows companies to
learn from previous problems or cases to solve the
present problems similar to the past ones
The case-based reasoner solves new problems by
using or adapting solutions that were used to solve old
problems
Using past knowledge gained from several projects
reduce the task to a simple match and cut-and-paste
job
Solving the problem by analogy make the process of
arriving at the solution faster, better, and easier than it
would have been had if started from scratch

REFERENCES
Brooking

A. Corporate Memory: Strategies for


Knowledge Management, International Thomson
Business Press, 1999

Davenport

Th. H. and Prusak L. Working


Knowledge, Harward Business School Press, 1998.

Nonaka

I. and Takeuchi H. The Knowledge-Creating


Company: How Japanesse Companies Companies
Create Dynamics of Innovation, Oxford University
Press, 1995.