CHAPTER FIVE

EMOTIONS

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 MEANING OF TERMS
 Affect : A broad range of feelings
that people experience.
 Emotions: Intense feelings that are
directed at someone or something.
 Moods : are feelings that tend to be
less intense than emotions and that
lack a contextual stimulus

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 EMOTIONAL LABOUR

when an employee express

organizationally desired emotions
during interpersonal transactions.

“Felt Vs. Displayed emotions”

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 EMOTIONS DIMENSIONS

SIX UNIVERSAL EMOTIONS

 Happiness

 Surprise

 Fear

 Sadness

 Anger

 Disgust

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 EMOTIONAL INTELLIGENCE
(EI)
 Robbins:
EI is an assortment of no cognitive
skills, capabilities and
competencies that influence a
persons ability to succeed in
coping with environmental
demands and pressures

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 EMOTIONAL INTELLIGENCE
(EI)
 Mc Shane & Von Glinow:
EI is the ability to monitor your
own and others emotions, to
discriminate among them and to
use the information to guide your
thinking and actions.

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 EI DIMENSIONS
FACTORS THE ABILITY TO
Self-awareness - be aware of your feelings.
Self-management- manage one’s own emotions and
impulses.
Self-motivation - persist in the face of set backs and
failures.
Empathy -sense how others are feeling.
Social Skills- handle the emotions of others.

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 EMOTIONS: OB
PERSPECTIVE

 Decision making
 Motivation
 Leadership
 Interpersonal conflict

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 NEGATIVE EMOTIONS

Lead to deviant work place

behaviours.
Employee deviance-voluntary
actions that violate established
norms and that threaten the
organization, its members, or both.

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 CATEGORIES OF DEVIANT
WORK PLACE BEHAVIOURS
 Production- leaving early,
intentionally working
slowly
 Property- stealing, sabotage
 Political- gossiping, blaming
coworkers
 Personal aggression- verbal abuse

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 CONCLUSION

overt display of emotions

especially intense ones in work
place, is discouraged by
organizations

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