POWERS & FUNCTIONS

OFFICE OF TOURISM STANDARDS AND

REGULATION
Formulate
standards
for
tourism
establishments to ensure that facilities,
personnel and services are maintained in
accordance with acceptable local
and
international norms.
Promulgate rules and regulations to govern

the operations and activities of all persons,

firms, entities and establishments that cater
to tourists for accreditation with the DOT.

Why Are Tourism Standards Important?

BETTER CUSTOMER SERVICE

Why Are Tourism Standards Important?

BETTER CUSTOMER SERVICE

The
The Tourism
Tourism Act
Act of
of 2009
2009
R.A.
R.A. 9593
9593

MANDATE
The DOT shall be the primary planning, programming, coordinating,
implementing and REGULATORY government agency in the
development and promotion of the tourism industry, both domestic
and international, in coordination with attached agencies and other
government instrumentalities.

OBJECTIVE
Maintain international standards of excellence in all tourism facilities
and services, and promote the country as a safe & wholesome
tourist destination

The Tourism Act of 2009

R.A. 9593
SECTION 6. Powers and Functions
(l) Formulate & promulgate, in consultation with the LGUs, private sector
industries and other tourism stakeholders, rules and regulations governing the
operation & activities of all tourism enterprises, including but not limited to a
national standard for licensing, accreditation & classification of tourism
enterprises, prescribing therein minimum levels of operating quality and efficiency
for their operation in accordance with recognized international standards, impose
reasonable penalties for violation of accreditation policies and recommend to
LGUs concerned the suspension or prohibition of operation of a tourism
enterprise
(m) Monitor the LGUs compliance to national standards in the licensing of tourism
enterprises, receive and investigate complaints concerning these enterprises and
act on such complaints to properly implement the provisions of this Act
(r) Collect necessary fees and charges for the proper implementation of tourism
policies, plans and projects

The
The Tourism
Tourism Act
Act of
of 2009
2009
R.A.
R.A. 9593
9593

POWERS & FUNCTIONS

Section 14 - OFFICE OF TOURISM STANDARDS and
REGULATION
Establish a system of registration, information, linkage, and

mutual assistance among accredited tourism enterprises to

enhance the value of accreditation and improve the quality of
service rendered by such enterprises
Evaluate tourism projects in accordance with standards and
endorse the same to appropriate government agency for
availment of incentives, and provide technical assistance to
incentive-giving institutions in the formulation of tourism
incentives and the administration of their functions

FUNCTIONS
FUNCTIONS
OFFICE OF STANDARDS DEVELOPMENT
& REGULATION

Endorse tourist development projects to appropriate

government agencies for availment of incentives and/or
issuance of appropriate permits
BOI
DENR
DAR
LTFRB
MARINA
PEZA
DBP

Registration under E.O. 226

Environmental Compliance Certificate
Land Conversion
Land Transportation Franchise
Water Transportation Franchise
Registration as Tourism Ecozone
Loan Availment

Process applications for Special Investors Resident Visa

under E.O. 63
Conduct of tourism industry manpower development
training programs

TWO-FOLD
TWO-FOLD REGULATION
REGULATION
DEVELOPMENTAL
Construction, renovation or
expansion of tourism enterprise /
project

OPERATIONAL
Activities after completion of tourism
project

a certification issued by the Department to a

tourism enterprise that officially recognizes
it as having complied with the minimum
standards for the operation of tourism
facilities and services.
--Implementing Rules and Regulations of RA 9593

MANDATORY ACCREDITATION
Primary Tourism Enterprises

MANDATORY ACCREDITATION
Primary Tourism Enterprises

MANDATORY ACCREDITATION
Primary Tourism Enterprises

MANDATORY ACCREDITATION
Primary Tourism Enterprises
Land, Sea &
Air
Transport
(majority or exclusive
seats for tourists
use)

Airport Taxis

VOLUNTARY ACCREDITATION
Secondary Tourism Enterprises

VOLUNTARY ACCREDITATION
Secondary Tourism Enterprises

VOLUNTARY ACCREDITATION
Secondary Tourism Enterprises

The Tourism Act of 2009

R.A. 9593
Section 122 (IRR) - ACCREDITATION
The Department shall act on complaints regarding accredited
tourism enterprises, and after notice & hearing, shall impose fines,
or downgrade, suspend or revoke accreditation
The Department shall notify the concerned LGU when a tourism
enterprise in their locality has failed to obtain or loses its
accreditation. The LGU shall issue the necessary closure order
should the tourism enterprise fail to rectify its deficiencies despite
being accorded a reasonable period to comply with the standards
The Department shall issue tourism advisories pertaining to
tourism enterprises found to have violated in terms of their
accreditation
Primary tourism enterprises located in tourism enterprise zones
(TEZs) shall be accredited by the Department

The Tourism Act of 2009

R.A. 9593

Section 122 (IRR) - ACCREDITATION

The Department may delegate the enforcement of the
system of accreditation to LGUs that have adopted and
successfully implemented their tourism development plans
The Department shall promulgate the necessary rules and
regulations to enforce the accreditation of tourism
enterprises
The Department shall review on periodic basis the
standards and accreditation system, in coordination with
stakeholders in the said sector

STANDARDS
STANDARDS FOR
FOR ACCREDITATION
ACCREDITATION

DOT ACCREDITATION CODES

(Existing)
ACCOMMODATION FACILITIES
TRAVEL AND TOUR SERVICES
TOURISM RELATED ESTABLISHMENTS
FRONTLINE AND TRANSPORT SERVICES
MEDICAL TOURISM SERVICES
ECOTOURISM PRODUCTS AND SERVICES

The
The Tourism
Tourism Act
Act of
of 2009
2009
R.A.
R.A. 9593
9593

CURRENT
CURRENT INCENTIVES
INCENTIVES TO
TO
ACCREDITED
ACCREDITED ESTABLISHMENTS
ESTABLISHMENTS
Participation in DOT overseas sales mission &
inclusion in DOT promo collaterals

CURRENT
CURRENT INCENTIVES
INCENTIVES TO
TO
ACCREDITED
ACCREDITED ESTABLISHMENTS
ESTABLISHMENTS
Participation in DOT overseas sales mission &
inclusion in DOT promo collaterals

CURRENT
CURRENT INCENTIVES
INCENTIVES TO
TO
ACCREDITED
ACCREDITED ESTABLISHMENTS
ESTABLISHMENTS

CURRENT
CURRENT INCENTIVES
INCENTIVES TO
TO
ACCREDITED
ACCREDITED ESTABLISHMENTS
ESTABLISHMENTS

ENHANCED ON-LINE
SYSTEM
HOME PAGE

ENHANCED ON-LINE SYSTEM

MAIN PROFILE For Inspection

ENHANCED ON-LINE SYSTEM

MAIN PROFILE - Renewal

TOUR AND TRAVEL AGENCY

Documentary Requirements: (New)
1. Valid Mayors permit and/or Municipal
License
2. If
corporation / partnership, SEC
Registration
Certificate,
Articles
of
Incorporation and its By-laws
3. If
Single Proprietorship, valid DTI
Business Name Certificate

TOUR AND TRAVEL AGENCY

Documentary Requirements: (New)
4. Proof of working capital of P500,000.00:
For
Existing
enterprises

If
corporation/partnership. P500,000.00
paid up/partners capital in Articles of
Incorporation/Partnership;
If single Proprietorship, original copy of
bank certification with cheque writer

TOUR AND TRAVEL AGENCY

Documentary Requirements: (New)
5. For foreign nationals, valid visa from
Bureau of Immigration and work permit
from the Department of Labor and
Employment
6. Tour packages with itineraries

TOUR AND TRAVEL AGENCY

Documentary Requirements: (New)
7. For tour operators with branches, affidavit
executed by the general manager of the main
office acknowledging the existence of said
branch/es
8. For general manager, proof of three (3) years
managerial experience in travel and tour agency
operations or proof of passing a travel and tour
operator management course conducted by a
DOT accredited training center

TOUR AND TRAVEL AGENCY

Documentary Requirements:
(Renewal)
1. Valid Mayors permit and/or Municipal

License
2. Amendment to Articles of Incorporation
and its By-laws (if applicable)
3. If Business name expired, submit a
renewed copy

TOUR AND TRAVEL AGENCY

Documentary Requirements:
(Renewal)
4. Audited Financial Statements and Income
Tax return for the preceding year reflecting a
minimum working capital requirement of
P500,000.00
5. If visa or work permit expired, submit
renewed copy
6. Updated or New tour packages with
itineraries

ACCREDITATION FEES

ACCREDITATION FEES

ACCREDITATION CYCLE
Evaluation
Registering an account
Initial Payment
Accomplishment of Application form
Uploading of documents

Evaluation

Inspection
Approved

Approval

Inspection
Grouping by Location - Establishments for Inspection
Endorsement to Approving Officer
Releasing

Approval
Approval of Application (Application Form and Supporting
Documents)
Forward Application to the following:
Division Chief-AD
Director OTSR
Usec-TRCRG
Releasing
Full Payment of Accreditation Fees
Printing of Accreditation Certificate
Releasing of Certificate to Applicant