Emotional Quotient (EQ) Vs.

Intelligence Quotient (IQ):

What it Means to You
Designed Exclusively for the
CASFAA 2008 Conference
December, 2008

Presented by Terry D. Everson

Chief Training Officers
Everson Consulting

Personal Learning Journal

Initial Learning Objectives

A training program is like a communication situation in one

important way: If you are clear about what you want or need,
and you are willing to ask for it, you are more likely to get it.

In the space below, write down what you want or need from this training
program.
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Ah-Has

Agenda
Welcome

& Introductions
Working Definitions
Categories Of EQ
Why Worry
Impact On Leadership
How To Identify In The Selection Process
Your Call To Action

My Best Boss

Definitions

Emotional Intelligence Your ability to use both emotions and cognitive skills in
your life.
Susan Dunn
OR

Emotional Intelligence refers to the capacity for recognizing your own feelings and
those of others, for motivating ourselves, and for managing emotions well in
ourselves and in our relationships.
Daniel Goleman

Leadership Taking someone to a place they would not have gone to on their own.
T. Everson

Emotional Competence A learned capability based on emotional intelligence that

results in outstanding work performance.
Daniel Goleman

Some More Food For Thought

Emotional

Intelligence- determines our potential

for learning the practical skills related to self
awareness/motivation/selfregulation/empathy/adeptness in relationships

Emotional

Competence- shows how much of that

potential we have translated into on the job
capabilities

Putting EQ To Practice
SKA

Competencies/Traits

A Servant Leadership
Mentality
Customers
Staff
Sups
Middle
Directors
Deans
Ex.

What The Researchers Are Saying

Personal Competencies

Recognition

Regulation

Social Competencies

Self-Awareness
Emotional Self-Awareness
Accurate Self-Assessment
Self Confidence

Social Awareness
Empathy
Service Orientation
Organizational Awareness

Self-Management
Self Control
Trustworthiness
Conscientiousness
Adaptability
Achieve Drive
Initiative

Relationship Management
Developing Others
Influence
Communication
Conflict Management
Leadership
Change Catalyst
Building Consensus
Teamwork & Collaboration

Components In Action

Self-Awareness know and understanding what one feels

Emotional Self-Management the ability to regulate
distressing affects like anxiety/anger and to inhibit
emotional impulses
Social Awareness the ability to read verbal/non-verbal
cues for negative emotions, particularly anger & fear, and
to judge trustworthiness of others.
Relationship Management our ability to attune ourselves
to or influence the emotions of other people.

Lets Make A Case

I.Q.
Vs
E.Q.
or
Why 0.01% on a grade point
is an arbitrary cutoff.

The Higher Up You Go . . .

Individual

Contributor
Team Lead
Supervisor
Manager
VPs
CEOs/Chairs

Pareto
Was
Right

Finding A Balance
D3M
Research, analyze, study, evaluate, then go
with your gut.

The BOC Model

Skills/Knowledge/Abilities
Competencies
A Tiered

Model

Senior Executives
Middle Management
Supervisory Personnel
Day To Day Contributors

What It Takes
Senior

Management Commitment &

Involvement
A Non-Traditional HR Team
A Working Model
A Long-Term Vision
Effort

Resources
Goleman, D. (1998) Working With Emotional Intelligence. New York: Bantam Books
Goleman, D. (1998) What Makes A Leader Harvard Business Review, November-December
Goleman, D. (1998) Leadership That Gets Results Harvard Business Review, NovemberDecember
Boyatzis, R. (1982) The Competent Manager: A Model For Effective Performance. New York,
John Wiley & Sons
McClelland, David C. (1998) Identifying Competencies With Behavior Event Interviews.
Psychological Science 9(5), 331-340.
Goleman, Daniel, Boyatzis, Richard, McKee, Annie (2002), Primal Leadership: Realizing The
Power Of Emotional Intelligence. Harvard Business Press, Boston.

Call to Action
I will do what? By when?
Action

Signed___________________

Date

Date______

Contact Information
Terry D. Everson
Chief Training Officer and Executive Coach
Everson Consulting, LLC
807 Sunrise Bay
Waunakee, WI 53597
everson.consulting@gmail.com
(c) 608-225-3762
www.Everson-Consulting.com
www.linkedin.com/in/terryeverson