CHEME OF TEACHING & EXAMINATIO

M.B.A Ist SEMESTER

Behavioral Science
Subject
Behavior
al
Science
Code
676113(76)
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ESE
80

CT
10

TA
10

Total
100

COURSE CONTENTS
UNIT I
Understanding Human Behaviour, Conceptual framework for
understanding individual behaviour as an input-output system,
Biological foundation of Behaviour, The dynamics of people and
Organization Comprehensive organizational behaviour model;
Determinants of organizational effectiveness; Biographical
characteristics of individual behaviour.
UNIT II
Individual dynamics: Theory and application of Personality and
Creativity, Attitudes and its components, Values, Emotional Intelligence
UNIT III
Intrapersonal Processes: Theory and application of Learning,
Motivation, Sensation
and Perception and Leadership. Inter-personal Process: Analysis of
Inter-personal relationships.
UNIT IV
Group Dynamics: Importance and Need for group formation, Intra group
and Intergroup processes and behaviour, Team building and
Development.
UNIT V
Transactional Analysis: Types and Methods. Types of Conflict,
negotiation
process and issues; Cooperation and Competition
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Behavior Science
Behavior Science is
a systematic study
of the actions and
attitudes
that
people
exhibit
within
organizations.
Stephen
P Robins
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Contributing Disciplines to the OB

Field

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Contributing Disciplines to the OB

Field (contd)

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Contributing Disciplines to the OB

Field (contd)

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Contributing Disciplines to the OB

Field (contd)

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Contributing Disciplines to the OB

Field (contd)

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Reactions to Change
Rigid and
Reactive

Open and
Responsive

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An Open Systems View of

Organizations and OB

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Learning about Organizational

Behavior

Learning Activity
Mastery of
basic objective
knowledge

Science
Theories, Research, Articles

Development
of specific
skills and
abilities
Application
of knowledge
and
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The Real World

Organizational and Work Context

You

Assessments & Exercises

Basic BS Model, Stage I

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The Dependent Variables

x
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The Dependent Variables

(contd)

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The Dependent Variables

(contd)

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The Dependent Variables

(contd)

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The Dependent Variables

(contd)

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The Independent Variables

Independent
Independent
Variables
Variables

Individual-Level
Individual-Level
Variables
Variables

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Group-Level
Group-Level
Variables
Variables

Organization
Organization
System-Level
System-Level
Variables
Variables

Levels of Analysis
Organizational Level
Group Level
Individual
Level

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Challenges and Opportunity

for OB

Responding to Globalization
Managing Workforce Diversity
Improving Quality and Productivity
Responding to the Labor Shortage
Improving Customer Service

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Challenges and Opportunity for OB

(contd)

Improving People Skills

Empowering People
Coping with Temporariness
Helping Employees Balance Work/Life
Conflicts
Improving Ethical Behavior

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Individual Level
Causes of Individual Behavior

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Physiological Variables

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Psychological Variables

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Examples Psychological Variables

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Perception

is a process
by
which
individuals
organize and interpret their
sensory
impressions
in
order to give meaning to
their environment.
- Stephen Robins
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What do you see?

What do you see?

What do you see?

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Is the left center circle bigger?

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What do you see ?

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PERSONALITY

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PERSONALITY DETERMINANTS
Individual Personality is the result of
heredity and environment and the
third factor is recognised to be
situation.

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Personality traits
Sixteen Primary Traits
1 Reserved

Vs

Outgoing

2 Less intelligent

Vs

More intelligent

3 Affected by feelings

Vs

Emotionally stable

4 Submissive

Vs

Dominant

5 Serious

Vs

Happy-go-lucky

6 Expedient

Vs

Conscientious

7 Timid

Vs

Venturesome

8 Tough minded

Vs

Sensitive

9 Trusting

Vs

Suspicious

10 Practical

Vs

Imaginative

11 Forthright

Vs

Shrewd

12 Self-assured

Vs

Apprehensive

13 Conservative

Vs

Experimenting

14 Group dependent

Vs

Self-sufficient

15 Uncontrolled

Vs

Controlled

16 Relaxed

Vs

Tensed

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ATTITUDES
Attitudes Evaluative statements or judgments
concerning objects, people or events.
Attitude may be favourable or unfavourable
concerning objects or events. Attitudes are not the
same as values, but the two are interrelated.

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COMPONENTS OF AN ATTITUDE

Attitude has three components and they are

1.Cognitive Component

2.Affective Component

3.Behavioural Component

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COMPONENTS OF AN ATTITUDE

Cognitive component of an attitude

It is the opinion or belief segment of an attitude

Affective component of an attitude

It is the emotional or feeling segment of an attitude

havioural component of an attitude

n intention to behave in a certain way toward someone or someth

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VALUES
Values Basic convictions that a specific mode of conduct or end
state of existence is personally or socially preferable to an opposite
or converse mode of conduct or end state of existence.

Value System A hierarchy based on ranking of an individuals

values in terms of their intensity.

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TYPES OF VALUES

Terminal values Desirable end-states of

existence; the goals that a person would like
to achieve during his or her lifetime.
Instrumental values Preferable modes of
behaviour or means of achieving ones
terminal values.

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Terminal and Instrumental Values in Rokeach Value Survey

Terminal Values

Instrumental Values

A comfortable life (a prosperous life)

An exciting life ( a stimulating, active life)
A sense of accomplishment ( lasting contribution)
A world of peace ( free of war and conflict)
A world of beauty (beauty of nature and the arts)
Equality (brotherhood, equal opportunity for all)
Family security (taking care of loved ones)
Freedom (independence, free choice)
Happiness (contentedness)
Inner harmony (freedom from inner conflict)
Mature love (sexual and spiritual intimacy)
National security (protection from attack)
Pleasure (an enjoyable, leisurely life)
Salvation (saved, eternal life)
Self respect (self-esteem)
Social recognition (respect, admiration)
True friendship (close companionship)
Wisdom (a mature understanding of life)

Ambitious (hardworking, aspiring)

Broad minded (open minded)
Capable (competent)
Cheerful (lighthearted, joyful)
Clean (neat, tidy)
Courageous (standing up for your beliefs)
Forgiving (willing to pardon others)
Helpful (working for the welfare of others)
Honest (sincere, truthful)
Imaginative (daring, creative)
Independent (self-reliant, self-sufficient)
Intellectual (intelligent, reflective)
Logical (consistent, rational)
Loving (affectionate, tender)
Obedient (dutiful, respectful)
Polite (courteous, well-mannered)
Responsible (dependable, reliable)
Self-controlled (restrained, self-discipline)

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Motivation
A process of stimulating
the self or subordinates
to get into the desired
course of action
-Michael Julius
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MASLOWS HIERARCHY

Achievement

Status
Friendship
Stability

Sustenance
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SelfActualization
Needs
Esteem Needs
Belongingness
Needs
Security Needs
Physiological Needs

Challenging job

Job title
Friends in Work
Group
Pension Plan

Base Salary

LEADERSHIP

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The leadership can be

defined as
the act of making an impact
on other in a desired
direction

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Models of organisational behaviour

1. Autocratic Model
2. The custodial model
3. The supportive model
4. The collegial model
5. The SOBC (Stimulus, organism,
behaviour, consequences) model

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The Autocratic Model

The model is based on the assumption
that authority is central to results. People
must accept the authority of their
superiors and obey their instructions.
Obedience
is
the
main
employee
orientation. Obedience on the part of
subordinates can be for respect for the
knowledge and the authority of the
superiors or fear of punishment. Job
security, basic needs of a person, survival
and growth makes the subordinates to
obey.
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The Custodial Model

This assumes that the organisational
behavior depends upon the economic
resources. Employee work for money and
desires job security. While money is the
main managerial orientation, job security
is the main employee orientation. For the
basic need of job security employee offer
a passive co-operation to the superiors.
The management knows better welfare of
the people & takes the role of custodian
and guardian of the people and their
wealth.

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The Supportive
Model
The model assumes that management is
leadership. The management plays the
role of a supportive leadership. The
employees are performance oriented &
need support for their initiative and drive
for
performance.
This
encourages
participation by the subordinates. The
basic need of the employee is the self
esteem and recognition. The employees
need support, status and recognition for
their performance.
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The Collegial Model

This model is based on the assumption
that generally the employees are self
disciplined and they exhibit a responsible
behaviour. The main need of the employee
is self actualisaton. If this need is
satisfied,
they
show
enthusiastic
performance. Therefore they must be
encouraged for the participation in
decision making. Team building on the
part of management is must as the team
work is main managerial orientation.
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The SOBC Model

This model is based on the assumption that every
behaviour is caused. What we see are the
consequences of the behaviour shown by organism
due to stimulus. This model can be
diagrammatically shown as follows:
Stimulus > Organism > Behaviour >
Consequences
(cause)
(individual)
(Actions)
(Results)
The Stimulus is the cause that may be overt or
covert, physical, social, psychological,
technological, environmental etc.
The Organism can be individual or a group. They
have cognitive mediators with physiological
existence.
The Consequences are expressed as the results that
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may be overt or covert. Positive or negative and can

Human behavior
is the population of
behaviors
exhibited
by
humans
and
influenced by culture, attitudes ,emotions
,values ethics ,authority, rapport, hypnosis,
persuasion, coercion and/or genetics.
Individual Differences at work
1. Reward or kind of Job.
2. Type of compensation plan
3. Preference of style of leadership
4. Capability of bearing job stress
5. Expression to express grievances
6. Personal characteristics
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