Você está na página 1de 41

The Case Management

Process
Social Work perspective

The Basics

Like the six blind men


defining an elephant

Lesson?
We see the world based on our
perspective
To make changes in our lives, we must
work on the basic paradigms through
which we see the world.

What is Case Management


Elements:
a process
of helping individuals
in a one to one relationship
Does not necessarily involve the use
of the social case work methodology
alone.

What is case management?


the client along with their partner or
affected family member deal with
his/her identified issues/challenges in
a systematic way;

develop and access resources that


will enable her/him to deal with a
critical situation

Focus of case management?


Focuses on a particular case
It has a beginning and an end.

It is carried out to meet established


goals and objectives; results and
change in the clients life; within
scheduled time frame

The Change is directed to:


Improved interplay of the:
Environmental factors
Personal factors
That affects, weaken or impair
individuals functionality

When we sayThe case


Means the subject of inquiry or study
and intervention

Who are the clients


Children at risk
- a child who is vulnerable to
and at risk of committing
criminal offenses because of :
1. personal circumstances
2. family situations
3. social environment

CICL
- A child who s alleged as,
accused of, or adjudged as
having committed an offense
under Philippine laws.

The Helping Team

The Case manager


direct the work,
but oftentimes
perform some tasks as well

The case manager


exercise authority over the quality of
work and the conditions under which
it is performed.

The Case manager


serve as a liaison between the client
and resources. Managers wear many
hats. Among them: traffic

The Case manager


contribute to a culture of
accomplishment.

It takes a community to help a


child
Networking and referral to address
issues of the child

Levels of Community-based program on Juvenile Justice and Welfare:

a. Primary they tackle the root causes of


offending
b. Secondary measures to assist children
at risk
c. Tertiary measures to avoid unnecessary
contact with the formal justice system

The Participating Agencies


Policies, strategies, social programs/
projects, and interventions

The Community
Clients support system and
resources

Steps in Case Management


Phase I

Data Gathering

1. The case study


Intake:

Provide better
understanding of the
person and the
problem

Requires use of some


means of exploration

. Record preliminary information


about the client and his request
. Presenting problem is identified
. Establishment of clients
presumptive eligibility for
assistance

Steps in Case Management


2. Diagnostic
Assessment
Define the problem
which the client
presents and his
feelings about it in
terms of the chief
interacting causes.

Components:
Findings
Are significant items in
the data that when
pieced together will
give the worker the
meaning of the case.

Steps in Case Management


Diagnosis
Assessment

Delineation of what
the realities of the
Explore what can
clients are and why
be changed or
they are.
modified in the
person or in the
environment

Steps in Case
Management
3.Formulation of Treatment Plans
The workers formulation of the kind of help
offered to the client, the kind of intervention
believed to be of most value to him

Plans are based on the social study and


diagnostic assessment

It serves as a basis for determining the general


direction of the case and a source of information
from time to time throughout the helping process

Steps in Case Management


treatment goals, objectives, activities and
strategies, persons responsible, time frame
and expected output

It maybe modified, if needed.

Steps in Case
Management
4. Case Termination / Discharge Planning
Helping process is terminated if the desired behavior
or changes have been achieved.
If the child is in a center, discharge planning shall be
undertaken by the rehabilitation team in the center
with the childs family and the LGU social worker.
If the child has no family to go back to, explore other
forms of alternative parental care.
Case shall be referred to LGU for aftercare service

Check point
The CLSCC experience

Some Ethical Considerations


1. Informed
consent- to be
presented with
enough data to
make informed
choices and what
to expect in the
helping
relationship

Some Ethical Considerations


2. Right to
Referral- client is
referred when the
worker feels
unqualified to
continue working
with the client or
feels that the type
or duration of
treatment at hand
is not available

Some Ethical Considerations


3. Confidentiality
Protecting the clients disclosures
about himself and his situation

Some Ethical Considerations


Cases when information
must be legally
reported:
a. When clients pose a
danger to others or
themselves
b. When there is reason
to believe that the
minor client is a victim
of incest, rape, child
abuse or some crime

Some Ethical Considerations


c. When the clients deem to need
hospitalization
d. When the information is made an
issue in court
e. When clients request that their
records be released to themselves or
third party.

Some Ethical Considerations


4. In the Use of Test
Guidelines:
a. Reasons for wanting test
should be explored
b. Clients must be aware that
test are only tools
c. Clarify purposes of the
tools and point out their
limits
d. Test result should be
given and their meanings
explored

Some Ethical Considerations


5. Dual relationship- when counselor
assume two r more roles
simultaneously or sequentially with a
client
6. Personal relationship with clients
7. Touching
8. Maintenance of records
9. Access to records

Competence and
skills

A.Professional skills
I. Information Management
1. Sorts data and objects
2. Compiles and ranks
information
3. Applies information creatively
to specific problems or tasks
4. Synthesizes facts, concepts
and principles
5. Understands and uses
organizing principles
6. Evaluates information against
appropriate standards

Competence and skills


II. Designing and Planning
1. Identifies alternative course
of action
2. Sets realistic goals
3. Follows through with a plan
or decision
4. Manages time effectively
5. Predicts future trends and
patterns
6. Assesses needs
7. Makes and keeps a schedule
8. Sets priorities

Competence and skills


III. Researching and investigating
1. Uses a variety of sources of
information
2. Applies a variety of methods to
test the validity of data
3. Identifies problems and needs
4. Systematically defines the
problem
5. Identifies information sources
appropriate to special needs or
problems
6. Formulates questions to clarify a
particular problem, topic or issue

Competence and skills


IV. Communication
1. Listens with objectivity
2. Uses various forms
and styles of written
communication
3. Speaks effectively

Competence and skills


V. Human relations and
Interpersonal
1. Keeps groups on track and
moving toward a common goal
2. Maintains group cooperation and
support
3. Delegates tasks and
responsibilities
4. Interacts effectively with peers,
superiors and subordinates
5. Expresses ones feelings
appropriately

Competence and skills


VI. Critical Thinking
1. Identifies quickly and
accurately the critical issues
when making a decision or
solving a problem
2. Defines the parameters of a
problem
3. Identifies reasonable criteria
for assessing the value or
appropriateness of an action
or behavior

Competence and skills


VII. Management and
Administration
1. Analyzes tasks
2. Identifies people who can
contribute to the solution of a
problem or tasks
3. Identifies resource materials
useful in the solution of a problem
4. Delegates responsibility for the
completion of a tasks.
5. Motivates and leads people
6. Organizes people and tasks to
achieve specified goals

Thank you Very much


Rhodora C. Bugnay-Zambrano

Você também pode gostar