Avaya Cisco Comparison

Avaya Cisco Technology Comparison
Larry Esquibel
Corporate Systems Engineer
Avaya Technology and Consulting
2005 Avaya Inc. All rights reserved.
We obtained this information from industry consultants,

customers, published research, trade journals and internal
research. To the best of our knowledge, this report is based
on the most current information available. Although every
effort has been made to assure freedom from errors, Avaya
Inc. is not responsible for the accuracy of all the information
contained in this document.
Acknowledged Leadership
Magic Quadrant for North America Enterprise Telephony, 2003
9 September 2003, Gartner M-20-7834
The Magic Quadrant is copyrighted 2003 by Gartner, Inc. and is

reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic
Quadrant, and does not advise technology users to select only those
vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Analyst Observation - Gartner

Magic Quadrant for North American Corporate Telephony, 2004
16 August 2004, Gartner Markets, M-23-2613
The Magic Quadrant is copyrighted 2003 by Gartner, Inc. and is

reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic
Quadrant, and does not advise technology users to select only those
vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Gartner Lists Avaya in Leaders Quadrant

for North American Corporate Telephony, 2005
Magic Quadrant for North American
Corporate Telephony, 2005
Jay Lassman, Rich Costello, Jeff Snyder
August 12, 2005 G00129308
Full report is available at
http://mediaproducts.gartner.com/reprint
s/avaya/article7/article7.html
The Magic Quadrant is copyrighted 8/12/05 by Gartner, Inc. and is reused

with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's analysis
of how certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or
service depicted in the Magic Quadrant, and does not advise technology
users to select only those vendors placed in the "Leaders" quadrant. The
Magic Quadrant is intended solely as a research tool, and is not meant to
be a specific guide to action. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose. This Magic Quadrant
graphic was published by Gartner, Inc. as part of a larger research note and
should be evaluated in the context of the entire report. The Gartner report
is available upon request from Avaya.
2005 Business Communications Review

Edwin E. Mier: Which Large PBX Rules?
2005 BCR Test Highlights

Avaya scored the highest ever in 6 years of BCR testing
Avaya scored a full 3 points ahead of #2; previous tests
were decided by point
Avaya scored #1 in 3 out of 5 categories, #2 in others
Avaya 2nd in security by point
Nortel did not show
BCR 2006 Report
Gartner Lists Avaya in North America

Contact Center Magic Quadrant
Gartner Contact
Center Magic
Quadrant
17 June 2003,
Gartner M-19-4667
Evaluation Criteria included:
Network routing, virtual call
center
Universal queue
Internet contact support
CRM & application integration
Ability to integrate 3rd party,
best-of-breed components
IVR, CTI
Quality monitoring, WFM,
messaging & other support
applications & tools
Gartner Lists Avaya in North America

North America Contact
Center Infrastructure Magic
Quadrant, 2004
Bern Elliot, Drew Kraus
23 September 2004, Magic Quadrant
for Contact Center Infrastructure,
NA, 2004
Full report is available at www.avaya.com or
http://mediaproducts.gartner.com/reprints/avaya/123802.html
The Magic Quadrant is copyrighted 9/23/04 by Gartner, Inc.
and is reused with permission. The Magic Quadrant is a
graphical representation of a marketplace at and for a specific
time period. It depicts Gartner's analysis of how certain
vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does
not advise technology users to select only those vendors
placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a
specific guide to action. Gartner disclaims all warranties,
express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular
purpose.
10
2005 Gartner Lists Avaya in North America

11
Avaya Receives Frost & Sullivan's Top Award for Contact

Center Excellence Jan 26, 2005
The overwhelming favorite in every
category measured
Best overall solution
Customer service and training
Easiest and most open
integrated solution.
Other excellence awards from Frost
& Sullivan
2005 Contact Center Company
of the Year Award
2005 Enterprise Infrastructure
Company of the Year Award
2004 Award for Market
Leadership
"The results of our survey show

that customers see Avaya as the
leader in delivering advanced IP
contact center capabilities that
drive the highest levels of
satisfaction -- from
implementation, to execution and
across every customer
interaction," said Darren George,
research analyst for Frost &
Sullivan.
"According to these decisionmakers, Avaya led every measure
in the survey by significant
margins."
12
Cisco CallManager
Discussion Points
Strategy
Scalability
Reliability, Availability, Survivability
(Large Scale, Small Scale, and QoS)
Security
System Management
Focus: Multiple Points of Administration
Features and Applications:

Differentiators
14
What do
they all
have in
common?
15
The birth of
Ciscos IP
PBX the
acquisition
of Selsius
Systems
16
Avaya Communication Manager Solutions / Cisco

CallManager
Strategy
Ciscos Path to IP Telephony
Acquire a company that has built a small IP-PBX (Selsius), and scale it to
handle large enterprise telephony.
Acquire other companies to fill the voids inherent in CallManager
Heavy reliance on 3rd parties and/or external application servers for
applications
Avayas Path to IP Telephony

Starting with a rich, full-feature enterprise
telephony software suite, add support for
another transport protocol: IP
DRAWBACK: Need to make rich Feature and
Application portfolio work over a protocol (IP)
not designed for real-time performance
RESULT: Market leader in Enterprise telephony,
including IP
17

CallManager
SCALABILITY
18

CallManager
Scalability Considerations
Avaya Communication Manager Software scales to
370,000 BHCC with one Avaya S8720 Media Server
Cisco CallManager advertises only 250,000 BHCC per
cluster (only 125,000 BHCC per server)
Configuration dependent
Source:
BCR, 01/05 Issue
(Miercom study)
19

CallManager
Scalability Considerations
CallManager supports 30,000 IP sets across a
cluster of PC servers
Clusters can be linked across WAN but dont support full
Cisco feature set inter-cluster (H.323 v.2 / QSIGoIP)
Only 2000 IPCC Enterprise contact center agents can be
supported on a full 8-CallManager cluster (500 per server)
Avaya supports 36,000 sets on a single S87XX server

12,000 of 36,000 can be IP sets
Large number of transparent features between networked systems
A single server supports up to 5,200 contact center agents
20
Typical IPCC Enterprise Configuration 2000 Agents

Tier 1
CallManager
Cluster
Tier 2
ICM Agent
Peripheral Gateways
CallManager
Publisher
Server
CallManager
Subscribe
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
ICM Dist Admin Workstation/

Hist DBServers
ICM Router/Logger
Side A
J
T
A
P
I
C
T
I
Cisco Emergency Responder

E911 Servers
PG
Locations
Voice
Gateways
PG
PG
ICM Router/Logger
Side B
PG
CallManager
Subscribe
Server
GED -125
CTI
CallManager
Subscribe
Server
Tier 3
ICM
Central Controller
JTAPI CTI
VRU PG & VR/Q Mgmt

Servers
(Configuration Dependent)
21
Reliability and Scalability the AVAYA Way

A Pair of
Appliance Servers
One active Call Processing Server

100% Memory Shadowed Media Server
Redundancy
Full Call State Preservation
Up to 36,000 Endpoints (IP, Digital, Analog)
370,000 BHCC
Integral ACD
Up to 5,200 Agents
Up to 8,000 Trunks
12,500 Dynamic Queue Slots
3,000 Announcements
Actual Mileage Will Vary
Capacities to increase substantially in next major
release
Single Point of Administration

2 Servers for High Availability Reporting
X Servers for CTI, Multi-channel
Up to 64 survivable sites with ESS
22

CallManager
RELIABILITY,
AVAILABILITY,
SURVIVABILITY
Dont get caught
without a safety net!
23
Avaya Communication Manager

Solutions / Cisco CallManager
Reliability, Availability, Survivability Large Scale
Cisco redundancy achieved by distribution across servers
30,000 sets backed up
Eight clustered CallManagers required (1:1 redundancy)
Careful partitioning (CCM Groups) must be administered across servers
Connection-preserving (call preserved with no features at time of failure)

Connection preservation is not supported across the following devices:
Annunciator, H323 devices, CTI applications, TAPI applications, JTAPI
applications, some IOS gateways.
Failover in minimum of 30 seconds
Avaya S8720 Server Pair

One server for call processing, one for failover
Virtually instantaneous failover
Up to36,000 sets backed up
Call-preserving (all functionality maintained on calls in
progress at time of failure)
24
Reliability by Design:
Avaya ACM Server Platform Elements
Component
Media Processor board
Protocol Preprocessor Board (C-LAN)
Digital Line/Trunk boards
S87XX Server Complex: "duplex" / "high & critical
Avaya MultiVantage Power Supplies
IP Server Interface board (IPSI)
*(Industry) LAN
Mean Time To Failure

50 years
50 years
72 - 77 years
9 / 90+ years
45 - 60 years
50 years
3 weeks
*Taken from "Microsoft High Availability Operations Guide"
25

Source:
BCR, 01/05 Issue
(Miercom study)
26

Reliability, Availability, Survivability Small Scale
Cisco SRST (Survivable Remote Site Telephony): Router-based
Does not support various Cisco CallManager applications or services
Example: Cisco IP Contact Center
Supports a small number of phones on routers

When more than 1 CallManager is in a sets failover list, 30 seconds
per CallManager will be added to the failover time
7902, 7905, and 7912 sets take approximately 2.5 minutes to failover
In SRST mode, only basic features survive
Avaya LSP (Local Spare Processor)

Each Media Gateway LSP supports 450 phones
In LSP mode, all features survive
27

Reliability, Availability, Survivability SUMMARY
An Enterprise running Avaya Communication Manager Solutions
with main and branch locations
With LSP if the main location fails, all the endpoints at the main
location can be controlled and maintained by the processor at the
branch location
Link Bounce Resiliency results in connection preservation
Stateful redundancy vs. connection preservation
Avaya offers stateful server duplication with patented
memory shadowing voice path plus features are
preserved during failover
Cisco preserves only the voice path during failover
28

CallManager and Linux
CCM 5.0 announced March 2006

CCM 5.0 is Linux-based
Why move CallManager to Linux?
Security Concerns
Stack of Pain
Security
Concerns
+
Administration
Costs
__________________
29
CallManager 5.0 (the good)

Major features:
Appliance (No more Windows patches!)
SIP and (basic) presence capabilities
Japanese, Chinese, and Korean localization (for phones; needs
new models)
Copied several Avaya features
True appliance
Dual partitions
Ability to copy in new software while the system runs
Ability to go back to a previous version even in smaller single
drive servers
No root access (even more limited than Avaya; no Linux access)
Single image (OS and Application) upgrades
Internal firewall
30
CallManager 5.0 (the not so good)

Does not have feature parity w/ CallManager 4.2 (Windows) until
CallManager 5.1 or 6.0 release (5.1 rumored for early 2007; 6.0 late 2007).
Creates several logistical problems
If customers choose CallManager 4.2 there is no clear upgrade path to
5.0 (for some time)
IPCC Express v4.5 required (no technical upgrade path from previous
versions, no HA, or expansion)
Some apps are not supported. Examples:
Personal Assistant: Workaround is to use Unity Connection (Unity
Enterprise does not offer find-me/follow-me). UC has call transfer
based on caller, ToD, Calendar (Exchange only).
Conference Connection: Must upgrade to MeetingPlace
Most 3rd party management products need new versions to work with the
new APIs and ways to manage them (no 3rd party agents supported)
Many of the other adjunct servers are still Windows based: Emergency
Responder, IPCC, Unity.
31
What Doesnt Change

Cluster approach with multiple servers to maintain
Single point of failure with one database (Publisher)
Lack of feature richness results in adjunct server applications and
interfaces to manage
E-911 (Emergency Responder)
Extension to Cellular (Mobility Manager with Mobile Connect app)
Enhanced Presence (Presence Server for CCM 5.0 only)
Small Contact Center (Customer Response Suite)
Large Contact Center (ICM, IP IVR, CVP)
Result: Complexity of management, call flows and interactions
32
New CallManager 4.2 Features (not in 5.x)

Directed Call Park
Log in/out of Hunt Groups
Call Forward on Non Registered or No Bandwidth
Cisco Unified CallManager Assistant on a phone [no PC app req.]
Cisco Communication Media Module
Department of Defense features (DSCP values depending on priority,
and other misc enhancements)
Cisco IOS Software and Cisco Communication Media Module support
for inbound Hookflash for Cisco Unified CallManager and Cisco
Integrated Services Routers
Device mobility improvements (intra-cluster)
Complex passwords and password aging using Lightweight Directory
Access Protocol (LDAP)
Call Pickup Notification (Audible/Visual)
Voice quality statistics
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_2/rel_note/421cmrn.htm#wp1708005
33
Which CallManager Version? A Customer Dilemma

If customer chooses 4.x
Comes with Windows headaches and higher TCO cost

Per server, 167 minutes per upgrade and $67,559 3 year TCO
No support for SIP endpoints or Presence

If customer chooses 5.0(4)
Enterprise is running on an unproven platform and considered

experimental by customers and partners
Less features than 4.x
Native SIP support but
still needs external server for presence
Advanced SIP features for Cisco phones only
Interoperability issues with other applications

No support for IPMA and Conference Connection
Requires specific version of IPCC Express (no hot standby IPCCX
option)
34

CallManager and Linux - TCO
Linux is 40%
less expensive
than a
comparable
x86-based
Windows
46
solution
Data based on a 3-year period of
ownership for a system supporting
100,000,000 operations per second
on the SPECjbb benchmark
35
Typical IPCC Enterprise Configuration 2000 Agents

Tier 1
CallManager
Cluster
Tier 2
ICM Agent
Peripheral Gateways
CallManager
Publisher
Server
CallManager
Subscribe
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
ICM Dist Admin Workstation/

Hist DBServers
ICM Router/Logger
Side A
J
T
A
P
I
C
T
I
Cisco Emergency Responder

E911 Servers
PG
Locations
Voice
Gateways
PG
PG
ICM Router/Logger
Side B
PG
CallManager
Subscribe
Server
GED -125
CTI
CallManager
Subscribe
Server
Tier 3
ICM
Central Controller
JTAPI CTI
VRU PG & VR/Q Mgmt

Servers
(Configuration Dependent)
36

FEATURES and
APPLICATIONS:
Differentiators
Communication Manager
is a Many-Layered Thing
CurrentAnalysis says:
CallManager remains a work in progress.
Cisco has only recently started to add features common to all
traditional PBX platforms.
37

Features and Applications - Synopsis
Avaya Communication Manager Software supports over 700 features
Cisco CallManager 4.2 data sheet lists 169
Avayas IP Soft Phone supports dual-connect mode for

improved work-at-home audio
Unless Mobility Manager is added Ciscos phone must put

the audio path onto the IP media stream
Mobility Manager is another application and server platform to
manage
Avayas Crisis Alert feature is standard and easy to implement; a

critical feature for organizations concerned about safety and the
ability to rapidly respond to emergencies
Unless Emergency Responder is added no E911 support is

available
Emergency Responder is another application and server platform to
manage
38

Telephony Feature Differentiators
Avayas support of sophisticated bridging and extensive call
coverage paths versus simple call forwarding from Cisco provides
significant power in customizing call handling operations
Only Avaya offers Whisper Page to allow a secretary to convey a
message to the principle without the person he/she is talking
hearing the Whisper Page
Only Avaya has sophisticated Night Service, Send All Calls, Manual
Signaling, Service Observing, and many more
Only Avaya allows Group Paging to utilize the speakers of the
telephones as a paging system
Only Avaya has an integral Hoteling feature
Unlike Ciscos Extension Mobility feature, no administration
and external authentication application is required
39

Security / Privacy / Safety Differentiators
Avaya has E-911 built into Communication Manager and
works equally well with any IP infrastructure
Cisco requires a separate Emergency Responder server which
has to be duplicated for redundancy
For complete redundancy every site with CallManager servers
requires duplicated E-911 servers to safeguard against losing
E911 support in the event of a WAN outage
Small locations relying on SRST survivability software in
routers lose E-911 capability in the event of a WAN outage
The server administered separately from CallManager
Ciscos solution is optimized for performance on their own
infrastructure
40

When CallManager 4.0 was announced, Cisco touted
the Malicious Call Trace feature
No support over QSIG

No support over MGCP gateways
No support over Analog gateways
No support inter-cluster
Crisis Alert feature is Emergency Responder based,

external to CallManager
Bottom Line: Malicious Call Trace only

works when the malicious caller is calling
from the same cluster.
41

on I n
ly G.7
m 11
ee
t
pa ts g esti
c k ui d ng
et e , C
lo l i n i s
ss es co
if
no
CC
F
s nes
d
ee deli
c
ex gui es
a
ay acy cas
Cisco requires separate
v
A cur all
telephone numbers for TTY and
ac in
TTY users in a Cisco environment

can not simultaneously use both
an IP phone and their TTY device
o
sc
i
, C es
g
n
ss h no
ti
i
s
m t
e
9 t ntly n wi
2
.7 ica eve s
G
s
if
In sign ines et lo
el ack
d
i
p
gu
Cis
test co fail
s co ed 1
ndu 4 of
cted the
by T 18
olly
voice messaging
Bottom Line:
Test results show that the
Avaya TTY over IP
implementation provides
dramatically more accurate and
robust transport when
compared with both Cisco
offerings
The Tolly Group
Tolly
tests
TTY
42

Avaya Digital
Avaya IP
Result
Cisco Result
Voice Carry Over

(VCO)
Pass
Pass
Fail
Hearing Carry Over

(HCO)
Pass
Pass
Fail
Speed Dial
Pass
Pass
Fail
Touchtone Operation
Pass
Pass
Fail
Test
Tolly
tests
TTY
Avaya is able to leverage its long-standing support of logical bridging to provide a

high degree of integration between its IP telephony (and digital telephony) environment
including messaging and TTY
Ciscos lack of support for bridging deprives its TTY users of even basic functionality
when used with its IP sets.
The Tolly Group
43

Tolly
tests
TTY
Avayas results are
dramatically better than
Ciscos because Avayas
technological approach is
fundamentally different than
Ciscos
The Tolly Group
44
2005 Business Communications Review

Edwin E. Mier: Which Large PBX Rules?
45
Security Analysis Detail
46
Key Points on BCR Security Analysis

At the time Avaya Communications Manager, per BCR does not, strictly
speaking, encrypt H.323 call control, resulting in loss of 1 point
Encrypted H.323 call control was added in CM 3.1

Cisco lost 1 point for lack of universal media encryption, still not
available
Avaya lost point for other such as documentation, services offered,
affiliation with 3rd party vendors, documented enhancements, etc
Six Cisco engineers spent several hours deploying security on site in
preparation for the BCR testing
Reason: Overall security for CallManager is heavily dependent on L2/L3
network infrastructure components and firewalls, some of which are
optional, added cost components
Traditional security risks, i.e. toll fraud protection factored lightly by Mier
47
CallManager Security Issues

Cisco IPT security approach is heavily dependent on security defenses
integral to its Layer 2 and 3 devices and firewall platforms
Conclusion: properly deployed these defenses can be leveraged with any
IPT platform, including Avayas
Relies on integral host-based intrusion-prevention-system (HIPS)

software modules to protect server from high-level assaults
No ability to physically isolate call processing servers from public IP
network
Reason: IP Phones register directly to CallManager servers
Media Encryption
Not supported on all IP phone models

Only supported on certain gateways
No encryption for conference calls and between clusters
Voice quality drops significantly with encryption enabled (MOS 3.2 vs Avaya
4.3)
15 to 20% reduction in system performance when activated
48

Only Avaya supports Security Violation
Notification to notify administrator of repeated
failed attempts to enter authorization/account
codes
Only Avaya supports an optional security
code to access Meet-Me-Conferences
Only Avaya makes it possible to physically
secure an IP telephone
49

Physically Securing the IP Telephone
Only Avaya endpoints can be locked - requiring password access

50

Security - Encryption
7905G
7912G
794x
7902G
7910
LIMITED
ATA-188
ATA-186
7935
796x
7936G
7920G
IP
Softphone
Do not support Cisco encryption

ENDPOINT
SUPPORT
797x
Support Cisco
Encryption
7911G
51

Security - Encryption
CISCO ENCRYPTION IS VERY LIMITED 29

No Conference call support (ad hoc or
Meet Me)
No CTI devices
No transcoders
No media termination points (e.g. MOH)
No SIP or H.323 gateways
No inter-cluster trunks (encryption doesnt
scale)
52
In Summary, BCR 2006 Report Says it All
53
Cisco Claim Rebuffed

Claim: A Cisco single-vendor approach has
lower TCO
Infotech says 57% of enterprises have multi-vendor environments.
Gartner says that Cisco has sought to promote lock-in to their
offers where not appropriate.
ComputerWeekly survey of 800 senior IT executives:
58% had negative experiences with single supplier lock-in

35% had to purchase products that did not meet their needs
18% had to purchase unnecessary hardware
67% said they had experienced pressure from vendors to buy only
from them
Avaya solutions work in multi-vendor environments, require no

forklift, enjoy many years of vendor support, and use lower-cost
(and lower-downtime) Linux operating systems.
Back to Strategy Page
54
Thank You!

Avaya Cisco Comparison

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Avaya Cisco Technology Comparison

2005 Avaya Inc. All rights reserved.

We obtained this information from industry consultants,

2005 Avaya Inc. All rights reserved.

The Magic Quadrant is copyrighted 2003 by Gartner, Inc. and is

2005 Avaya Inc. All rights reserved.

Analyst Observation - Gartner

The Magic Quadrant is copyrighted 2003 by Gartner, Inc. and is

2005 Avaya Inc. All rights reserved.

Gartner Lists Avaya in Leaders Quadrant

The Magic Quadrant is copyrighted 8/12/05 by Gartner, Inc. and is reused

2005 Business Communications Review

2005 Avaya Inc. All rights reserved.

2005 BCR Test Highlights

2005 Avaya Inc. All rights reserved.

BCR 2006 Report

2005 Avaya Inc. All rights reserved.

Gartner Lists Avaya in North America

2005 Avaya Inc. All rights reserved.

Gartner Lists Avaya in North America

2005 Avaya Inc. All rights reserved.

2005 Gartner Lists Avaya in North America

2005 Avaya Inc. All rights reserved.

Avaya Receives Frost & Sullivan's Top Award for Contact

"The results of our survey show

2005 Avaya Inc. All rights reserved.

Features and Applications:

2005 Avaya Inc. All rights reserved.

2005 Avaya Inc. All rights reserved.

2005 Avaya Inc. All rights reserved.

Avaya Communication Manager Solutions / Cisco

Avayas Path to IP Telephony

Avaya Communication Manager Solutions / Cisco

2005 Avaya Inc. All rights reserved.

Avaya Communication Manager Solutions / Cisco

2005 Avaya Inc. All rights reserved.

Avaya Communication Manager Solutions / Cisco

Avaya supports 36,000 sets on a single S87XX server

2005 Avaya Inc. All rights reserved.

Typical IPCC Enterprise Configuration 2000 Agents

ICM Dist Admin Workstation/

Cisco Emergency Responder

2005 Avaya Inc. All rights reserved.

VRU PG & VR/Q Mgmt

Reliability and Scalability the AVAYA Way

One active Call Processing Server

Single Point of Administration

2005 Avaya Inc. All rights reserved.

Avaya Communication Manager Solutions / Cisco

Avaya Communication Manager

Connection-preserving (call preserved with no features at time of failure)

Failover in minimum of 30 seconds

Avaya S8720 Server Pair

Mean Time To Failure

*Taken from "Microsoft High Availability Operations Guide"

2005 Avaya Inc. All rights reserved.

Avaya Communication Manager

2005 Avaya Inc. All rights reserved.

Avaya Communication Manager

Supports a small number of phones on routers

Avaya LSP (Local Spare Processor)

2005 Avaya Inc. All rights reserved.

Avaya Communication Manager

2005 Avaya Inc. All rights reserved.