Escolar Documentos
Profissional Documentos
Cultura Documentos
Bridging the
knowledge and
Develop digital divides
Knowledge-based Developing human
Civil service capital
Increase capacity
Developing necessary
for the acquisition and
infrastructure and
application of science
Info-structure facilities
and technology
K-based Economy Master Plan
(Goal and Target)
To enable companies/
organisations to make the right
decisions at the right time
People learn
right across
Improved organisation Employee
sharing of understand
information organisation
Less time is objectives etc
spent on
Customer
Decision researching
service
making improves
improves Individuals and teams are
linked across remote locations
What is Knowledge?
EXPLICIT KNOWLEDGE
Explicit knowledge is precisely and clearly
expressed, with nothing left to implication. It can
be described, documented and shared amongst
individuals
THE GIFT
“GOD GIVES US
THE ABILITY
TO THINK
&
TO REASON”
Azuddin Jud Haji Ismail 9
WISDOM
PERBIDALAN ILMU
GIVE A MAN A FISH, YOU
WILL MAKE HIM FULL FOR A
DAY.
TEACH HIM HOW TO FISH,
HE WILL BE FULL FOR FOR
THE REST OF HIS LIFE
Azuddin Jud Haji Ismail 10
THE SOCIO-CULTURE OF
INFORMATION
PEOPLE - INTERACT
PROCESS - ADAPT
ORGANIZATION - CULTURE
TOOLS – TECHNOLOGY
KNOWLEDGE - VALUED
INTELLEGENCE - CAPITAL
WISDOM - INHERITANCE
Azuddin Jud Haji Ismail 11
Kuasa
ATTRIBUTE
Competency Willingness Confidence
TYPE
Make It Happen YES YES YES
Help It Happen YES ? ?
Do It Happen NO YES YES
Let It Happen NO NO YES
Do Not Know What Is Happening NO NO NO
Azuddin Jud Haji Ismail 15
KOMPETENSI – Layak – Minat - Lantik
KITARAN
JENIS BERPENGETAHUAN PENILAIAN
ILMU
LEARN &
TAHU APA YANG DIKETAHUI BERPENGETAHUAN
RE-LEARN
TAHU APA YANG TAK TAHU BERUSAHA UNTUK BERILMU LEARN
TAK TAHU APA YANG DIKETAHUI GAGAL DALAM MENGUASAI ILMU RE-LEARN
REFUSE TO
TAK TAHU APA YANG TAK TAHU BERKEMUNGKINAN SEGALANYA
LEARN
Azuddin Jud Haji Ismail 16
THE ORGANIC ORGANIZATION
CONSTRAINT WHERE/WHE
S ENVIRONMENT N
Sensitivity
Awareness EQ IQ
Message
Culture
Value
Environment sound sight smell taste
touch
Azuddin Jud Haji Ismail 20
KM – CLOCKWISE FRAMEWORK
MEASUREMENT OWNERSHIP
USE PROVIDE
ADAPT FIND
KNOWLEDGE
SHARE SELECT
DISTILL ORGANIZE
TECHNOLOGY CULTURE
SUMBER MANUSIA
KNOW
BE
PROSES TEKNOLOGI
LEARN DO
Business
&
Technology
Driven
MOE DIV 1
Decision
Workflow
Support MOE DIV 4
Management
Systems
Data State
MOE DIV 2
Warehousing Department
Web
Applications MOEDMS Access
Knowledge
DISTRICT MOE DIV 3
Management
Customer
EIS Customer
Relation
E-LEARNING Service
Management
MOE
CRITICAL DIV
Phase 1 Phase 2 Phase 3
Phase 2 in Phase 1 Integration with other modules
(Quick Win)
Azuddin Jud Haji Ismail 25
KM Strategic Thinking
PLAYING THE BETTER
LEVEL OF UNCERTAINTY CONDUCT STRATEGIC GAME
CONVERSATIONS
The old media giant - Viacom, Walt Disney, NewsCorp, Time Warner
Computer & consumer giant - Sony, IBM, Apple, Microsoft
Telecommunication giant - Deutsche Telekom, BT, AT&T, WorldCom
Online services - eBay, Amazon, Yahoo, Aol
Coming soon – Softbank, alibaba.com, X-BOX, playstation
Uncertainty Thinking – Strategic Practice & Preach
NIKE – JUST DO IT
Pemikir Barat
1960 – Era Penghasilan Produk Baru
1970 – Era Penghasilan Kos Effektif
1980 – Era TQM Pengurusan Kualiti Bersepadu
1990 – Era Perkhidmatan & Pemasaran Global
2000 – Era Knowledge Management & e-Business
TUN Dr.MAHATHIR
PLEDGE FOR BETTER KNOWLEDGE THINKING SOCIETY
SUPPORT GROUP
PIBG
STUDENT MOE
LEARN DELIVER
Business
Improvement
&
Technology
Driven
Vision 2020
Globalization
Knowledge Society
Azuddin Jud Haji Ismail 34
Vision Of Malaysia: Knowledge-
based Economy By Year 2020
Values-based
- - 2020
Economic
• Competitive a l Knowledge
r
Knowledge
teg Society
Economy In
e
ar
p le Knowledge n
• Value creating o t io
knowledge Pe Society ica r
products and -- un ble
m na
services m E
Information Co a n
d
• ICT as a sector
Society an y as
n
and human it o log
a no
m
capital as a
f or ech
commodity In T Social
MoE Knowledge-driven
Virtual Office
MoE Knowledge Portal - Remote Access of
the doc./mails
Knowledge Center ;
MoE Expert Directory
E-Learning
K-identification
TACIT
K-creation
K-evaluation
KM
K-organization
EXPLICIT K-sharing
Shared Vision
Community learning
Organizational Individual learning
Learning
Learning culture
Covers following
KM components Tasks involved Learning
Organization
K-identification Formulate CoPs/team to components
Shared Vision
K-creation identify, create and Team Learning
K-evaluation evaluate knowledge System Thinking
Must have a common
vision and goal
K-organization People are responsible Personal Mastery
K-sharing and willing to learn and
share through
formal/informal ways
New K-creation People share and use Mental Model
knowledge on regular basis;
create new knowledge to
improve performance
Motivators Structure
3 4
URGENT Not Important
But Not &
Important Not URGENT
ACT AS AN C.E.O
Rules # 9 – Motivate To The Hilt
ACT AS AN C.E.O
Be a “Coach” not a Judge or Umpire
Build “esprit de corps”
Teambuilding efforts – Contests, t-shirts, milestone
parties, slogans or schools social games
(bowling)
Rules # 10 – Provide Additional “Job Know-How”
INNOVATIF
PANTAS MENGEKSPLOITASI
TEKNOLOGI &
MEMBERI PENGALAMAN BARU KEPADA
Azuddin Jud Haji Ismail 98
SOCIALIZATION OF KNOWLEDGE – THE INTERACTION
DIALOGUE
SOCIALIZATION EXTERNALIZATION
Sympathized Conceptual
Knowledge Knowledge
LINKING
FIELD
BUILDING KNOWLEDGE EXPLICIT
KNOWLEDGE
EXTERNALIZATION SOCIALIZATION
Operational Systematic
Knowledge Knowledge
LEARNING BY DOING
Azuddin Jud Haji Ismail 99
THE HUMAN & INTELLECTUAL CAPITAL
COUNTRY R&D EXPENDITURE SCIENTIST & ENGINEERS PER
% OF GDP 1998 MILLION POPULATION 1995
INDIA 0.70 148
CHINA 0.70 350
MALAYSIA 0.40 500
NEW ZEALAND 1.00 1,778
IRELAND 1.50 1,871
UNITED KINGDOM 1.90 2,417
SOUTH KOREA 2.70 2,636
CANADA 1.60 2,656
SINGAPORE 1.80 2,728
UNITED STATES 2.50 2,732
AUSTRALIA 1.70 3,166
JAPAN 2.90 6,309
Azuddin Jud Haji Ismail 100
THE SOCIAL INFORMATION
COMPARISON
SOUTH KOREA
5
10
15
45
60
75
90
20
25
30
35
40
50
55
65
70
80
85
95
100
KNOWLEDGE WORKERS
HUMAN CAPITAL SCIENCE & TECHNOLOGY GRADUATES
SECONDARY ENROLMENT
INTERNET HOSTS
INFORMATION
INTERNET USERS PER CAPITA
TECHNOLOGY
STRUCTURE COMPUTERS PER CAPITA
PHONE LINES PER CAPITA
40
45
10
15
20
25
30
35
50
55
60
65
70
75
80
85
90
95
100
KNOWLEDGE WORKERS
HUMAN CAPITAL SCIENCE & TECHNOLOGY GRADUATES
SECONDARY ENROLMENT
INTERNET HOSTS
INFORMATION
INTERNET USERS PER CAPITA
TECHNOLOGY
STRUCTURE COMPUTERS PER CAPITA
PHONE LINES PER CAPITA
15
20
30
35
40
45
55
60
70
75
80
85
95
10
25
50
65
90
100
KNOWLEDGE WORKERS
HUMAN CAPITAL SCIENCE & TECHNOLOGY GRADUATES
SECONDARY ENROLMENT
INTERNET HOSTS
INFORMATION
INTERNET USERS PER CAPITA
TECHNOLOGY
STRUCTURE COMPUTERS PER CAPITA
PHONE LINES PER CAPITA
5
10
25
30
40
55
60
70
85
90
15
20
35
45
50
65
75
80
95
100
KNOWLEDGE WORKERS
HUMAN CAPITAL SCIENCE & TECHNOLOGY GRADUATES
SECONDARY ENROLMENT
INTERNET HOSTS
INFORMATION
INTERNET USERS PER CAPITA
TECHNOLOGY
STRUCTURE COMPUTERS PER CAPITA
PHONE LINES PER CAPITA
Decision
Support GOE e-SPKB
Systems
Data SMART
GMPC
Warehousing SPTB SCHOOL
Enterprise
ISLAM
Applications & e-GOVT HADHARI
e-Learning
Knowledge Web
e-Perolehan ELX
Management Access
Executive
e-Syariah
Information HRMIS
SAINS
Systems