Corporate Social

Responsibility

Submitted to:
Mr. Sachin
Bhatnagar

Submitted By:
Rahul Raj

Company Profile
Telenor
Founded

1977

Industry

Telecommunications

Sector

Private

Headquarters

Fomebu, Norway

Products

Fixed Line and Mobile telephony

Area Services

13 Countries including Norway, Sweden

, India, Pakistan, Bangladesh e.t.c

Website

www.telenor.com

Sources : www.cellular-news.com/tags/telenor/

Vision, Mission & Values

Vision

Empowering
Society:
Their vision is to
empower societies
is a clear call to
action. We bring
vital infrastructure,
new services and
products that
stimulate progress,
Sources : www.telenorglobal.com/
change and

Mission

They are to help

their customers:
They exist to help
their customers to
get the full benefit
of being
connected. Their
success is
measured by, how
passionately their
customers promote

Values

Their values serve

as a guide for their
everyday work.
They describe how
they should serve
their customers
and to work
together as
colleagues.

Uninor Unites
Uninor encourages its employees to voluntarily contribute towards corporate
responsibility initiatives identified by the organization. Their employees take time
out to participate in activities that make a difference to the community .
Six days throughout the year have been identified to direct the volunteering
activities towards addressing concerns around children.
These are:
World Book day, 23 April;
World Day against Child Labour, 12 June;
National Sports Day, 29 August;
World Literacy Day, 8 September;
International Girl Child Day, 11 October;
World Disability Day, 3 December.

Sources : https://www.telenor.com.mm/page/smart-

SEWA
The Maharashtra & Goa Circle of Uninor initiated the program SEWA, in association
with Hope for the Children Foundation.
These women are under-privileged, single mothers or HIV positive. Uninor trains and
empowers them to sell Uninor SIM cards, activations and recharges as mobile
retailers, thereby earning additional revenue with a weekly or monthly commission.
In addition to training their sales skills, Uninor has also committed to holding regular
counseling and training sessions on grooming and personality development so that
the SEWA women can not only stand on their own and look after the education of
their children and needs of the family, but also increase their self-respect and selfconfidence in society.

Sources : https://www.telenor.com./initiatives

Dial
In collaboration with a local NGO, Uninors Bihar and Jharkhand Circle has set up an
innovative outbound call centre at Patna where 38 women from impoverished areas
were trained and inducted as tele-callers.
This centre, which has been running since 2010, has since employed young women
who been able to generate livelihood for themselves and support their
families.These young women in the age group of 22-25 promote and up-sell Uninor
products in the Bihar circle. Some of these women are the sole providers for their
families. This project not only offers livelihood opportunities to local women but is
also spreading awareness and support on handling mobile technology.

Sources :

Visited the dial centre in Patna

Dial
Case Study
Ekta joined DIAL as a calling agentand got elevated to the position of call
auditor in Uninor process. She got a chance to join another telecom company as
CAF entry Executive however she decided to stay with DAIL.
Ekta is the only earning member of her family. Her day starts with cooking food for
her family and sending her brother and sister to school after which she leaves for
work.
Once
she
is back
home, she prepares dinner and also teaches her siblings.
Sapna
hails
from
a family
where every morning started with a
hope and evening ended with a
challenge for the next day. Her family
lived in extremely low economic
conditions where at times they had to
spend the entire day without a meal.
Sapna joined DAIL four years back,
which helped her in uplifting the
deplorable condition of her family with
the economic support.
After working and undergoing the
training at DAIL, she gained confidence
to appear for BPSC (Bihar Public Service
Commission) examination. Today she is
Visited the dial centre in Patna
working as a sub inspector in the Bihar

Mera Mobile, Mera Sathi

Through research it was revealed that
the plight of women and the inequality
they face in other walks of life is also
prevalent in the use of mobile phones.
As per research conducted by GFK in
certain parts of Uttar Pradesh (UP) it
was revealed that only 27% women
own a mobile phone, versus 79% men
same
area.
From time in
to the
time,
social
dogmas and
diktats have further discouraged the use
of mobile phones amongst women by
prominent and influential members of
the community, panchayats or local
To
break these
barriers and create awareness on the benefits of women using
government
representatives.
phones, Uninorstarted the Mera Mobile Mera Sethi initiative, which aims to address
the issue of mobile gender gap and to spread the mobile-based awareness in rural
areas.
This awareness drive, which includes street plays, competitions among school
children, debates, events and rallies spread the message among women on how a
phone can improve their social and economic status and can help them stay
connected, better informed and feel empowered by spreading
the :message my
Sources

Grameenphone brings
Internet to schools
Grameenphone has joined the biggest
ever education sector project in
Bangladesh and brings Internet to
secondary and higher level educational
institutions across the country.

Grameenphone signed an agreement

with the Government of Bangladesh to
supply,
install,
and
provide
maintenance support for 20,500
Internet
modems
with
data
connectivity in secondary and higher
level educational institutions across
the
country.

With this agreement, the company joined the ICT Project for Education in
Secondary and Higher Secondary Level, the biggest project in Education
sector ever in Bangladesh.

Thankyou so much
for your Precious Time