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PARADIGM SHIFT
FROM MANAGEMENT TO LEADERSHIP
Leader
Focus on people
Do the right things
Inspire
Influence
Direct
Control
Follows the rules
Motivate
Build
Shape entities
What is coaching?
Coaching is the provision of guidance and encouragement
to help people to learn for themselves by doing the job.
Coaching is an on-going process designed to help the
employee gain greater competence and overcome
barriers to improving performance.
What is coaching?
Origin of Coaching
Coach, meaning personal private tuition, was originally
Degrees in Coaching
Coaching may have different degrees
structured, or
Quite formal and heavily structured,
and anything between these extremes.
But !!!!!
It only happens when there is mutual agreement between
place of work
Is integrated into the
normal work and when
done best, is not
distinguished as a
separate special activity
Is led by your manager or
a close colleague who will
normally be a member of
your work group
Benefits of coaching
1. Makes your job easier because employees have
2.
3.
4.
5.
Benefits of coaching
6.
7.
8.
9.
10.
Consolidate
Demonstrate
Apply
Explain
Demonstrate
Demonstrate each step that must be taken
Identify key steps or ideas
Provide criteria for assessment
Respond to employees questions
Share past experiences
Apply
Help the employee repeat the process
Give the employee opportunities to practice the
new skills
Follow up with the employee to monitor progress
Consolidate
Achievements
Room for improvement
Plan of action
Consolidate
Demonstrate
Apply
THE 4PS:
HELPING EMPLOYEES SOLVE PROBLEMS
The 4P model
What is your position?
Position
Problem
Posibilities
Plan
The 4P model
Activate the employees thinking
Problem solved
Questioning skills
Closed-ended questions
Confirming
Checking knowledge
Probing for specific details
Open-ended questions
How? Why?
Eliciting in-depth information
Questioning skills
Ask clearly and precisely
2. Allow time for the listener to consider
the response and present it fully
3. Rephrase the question if the listener
does not understand the question or
does not answer the question
adequately
1.
Dont
Ask vague or
unnecessarily broad
questions
Pose simplistic
questions
Give a question that the
learner cant answer
Try to trick the listener
Listening skills
Common problems when listening:
1.
2.
3.
4.
1. Identify needs
Observe the employee
Identify areas for improvement
Prioritize the employees needs
Consider the role of coaching
2. Plan
Identify the coaching objectives
Establish the implementation period
Prepare for implementation (review skills,
Coaching objectives
3. Implement coaching
Create a learning environment
What is mentoring?
caring relationship
Who mentors?
A Mentor
4
9
Who is mentored?
5
0
Creates opportunity
for Mentors to share
their experience and
thus enriches
Mentors.
Advantages to mentees
Creates opportunity to
be recognised.
It provides an
opportunity to do
something different
(than normal duties).
Advantages to
Provides professional
recognition and
affirmation.
organizations
Improves integration of
new employees.
Increases communication,
networking and openness/
transparency in
organisations.
Improves employee
satisfaction.
Enhances career
development.
Reduces isolation.
Provides meaningful
learning experiences
and an opportunity for
personal and
professional growth.
5
1
Types of Mentor
Friend or peer
mentor
Someone at
the same level as
you, where
normally you are
mentoring each
other
General mentor
Specialist mentor
52
Mentoring
Relational
Functional
job
Interest is functional,
Developing individuals
within their current jobs
Finite
manager-employee relationship
May be outside a mentorees
area of work
Relationship is personal, may
cross job boundaries
Finite in formal setting, but may
continue in informal setting
Mentor can provide guidance
both at professional and
personal level
performance
primarily line manager role
agenda set by or with coach
emphasizes feedback to the
learner
typically addresses a shortterm need
feedback and discussion
primarily explicit
Mentoringg
concerned with implications