CONSUMER

PROTECTION ACT
 CONSUMER PROTECTION
ACT
 The consumer protection Act was passed
by the parliament in 1986 and it come in to
force 1987.
 It purpose is to protect consumers against
defective goods,unsatisfactory services,
unfair trade practices.
 CONSUMER
A Consumer is defined as any person who
buys any product and services or use.The
services covered by the consumer
protection Act include supply of electricity,
banking,financing,transport,
communication,construction, medical
treatment,etc.
 CONSUMER PROTECTION
 Consumer protection implies assurance
against anti-consumer trade practices by
the producers or traders.Anti –consumer
trade practices include adulteration,sub-
standard quality,overcharging,misleading
claims in advertisements.
 Government role in consumer
protection
 Sell goods that do not conform to the claimed
standards of quality,size,weight, design, etc.
 Supply inferior or duplicate product.
 Not safe for human consumption or use.
 Producer may advertised a low price of
goods on offer.
 Provide those goods weighting less than the
quantity
 Needs & Importance of
consumer protection
 Business is a mean to consumer satisfaction.
 Business is run to pursue multiple objectives.
(both economic & social obj).
 Business is a part of society and ethical
obligation.(protect the interest of
consumer,providing right quality,offering fair &
resonable prices.)
 Business must offer value for money to the
consumer.(do not cheat)
 CONSUMER RIGHTS
The consumer protection Act provides for six
rights of consumer:
1.Right to Safety:-Right to protect against
goods & services which are hazardous to
health or life.
2.Right to Informed:-about the quality,
quantity, purity,standard & price of goods
intend to purchase.
3.Right to Choose:-freedom to choose from a
variety of product at competitive price.not
choose aggressive selling technique to sell
the product.
4.Right to be heard:-consumer has right to
register dissatisfaction with any product and
get his complaint heard.
5.Right to Seek Redressal:-Against any defect
in goods or any unfair trade practices
suffered by consumer.in this product must be
repaired,replaced or taken back.
6.Right to consumer education:-Right of
acquiring knowledge .he should also be
aware of his rights & remedies available
through mass media.
 RESPONSIBILITIES
 To provide adequate information to the
seller.
 To insist on cash meno or receipt
 To file complaints against genuine
grivences.
 To be quality conscious.
 To exercise his legal rights.
 WAYS & MEANS of consumer
protection
 Lok Adalats:-various district throughout
the country to speedy ,effective & economic
redressal of consumer grivances.discuss
decision on the spot.
 Redressal Forums:-
 Consumer protection council:-set by
central & state govt.State govt at district
level for protection against malpractices.
 Eco-Mark Scheme:- central govt has
launched the eco-mark scheme under
which a producer can use eco-mark lable.
 National Youth Award on Consumer
Protection:- two awards
1. National awards on consumer
protection.
2. National youth awards on consumer
protection. (aim to encouage the youth
participant of CP.)
 Redressel Machinery
 District level
 State level
 National level

 District Forum:- State govt are required

to establish District Forums in each
district.
1. It consists of a chairman & Two member
appointment by the state govt.
2. Receive compensation claimed is upto Rupees
twenty lakhs.
3. Send goods for testing in laboratory.

 State Commission:- Set up by the state gvt.

1. State commision consist of president who is
jugde of high court.or 2 member.
2. Compensation claim between rupees twenty
lakhs and one crore.
 National commission:-Set up by central
govt.
1. Consist if president who is judge of
supreme court or other four member.
2. Compensation is more than rupees one
crore.
THANKS