ACCELERATED

SAP (ASAP)

CONTENTS

1. What is ASAP
2. ASAP roadmap
3. AMS flow (Application, Maintenance
& Support)

Copyright 2014 FPT Software

1. What is ASAP

Accelerated SAP (ASAP) provides a proven,

comprehensive, repeatable and rich
implementation methodology to streamline
projects.

ASAP covers implementation, upgrades,

strategic studies and more.
Copyright 2014 FPT Software

2. ASAP roadmap

Project is
formally
initiated, and
planning is well
under way

The project
team gathers
requirements
and conducts
the conceptual
design of the
solution

The solution is
built and the
integration
tested,
performance
tests are
planned

End users are

trained. This is
the final check
before the
cutover to the
new system
solution

The solution
receives
information,
ongoing
support is in
place, and the
project is
closing

Copyright 2014 FPT Software

2.1: PROJECT PREPARATION

PROJECT
PREPARATI
ON

BUSINESS
BLUEPRINT

REALIZATI
ON

FINAL
PREPARATI
ON

Initial planning and preparation

Project
Manager

Define the project goals, scope, and objectives

Identify, on-board and train Team Member

Document

Implementation
plan and Roll
out Strategy

Project
scope

Kick off
document

Org.
Structure

Prepare overview training

Functional
Consultant

Document

Overview
Training
document
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GO-LIVE
SUPPORT

2.2: BUSINESS BLUEPRINT

PROJECT
PREPARATI
ON

BUSINESS
BLUEPRINT

FINAL
PREPARATI
ON

REALIZATI
ON

GO-LIVE
SUPPORT

Organize Workshop to gather customers requirement;

Functional
Consultant

Analyze FIT/GAP and propose the solution;

Create and finalize Blueprint document with As-is and To-be business
process;
Identifies additional functional and technical requirements;

Document

Hearing
Sheet

FIT/GAP
Analysis

Blueprint

Copyright 2014 FPT Software

Functional
Spec. Doc

2.3: REALIZATION
PROJECT
PREPARATI
ON

Functional
Consultant

BUSINESS
BLUEPRINT

REALIZATI
ON

FINAL
PREPARATI
ON

Build a completed business and system environment

based on Blueprint;
Do Customizing testing in DEV environment, Scenario
testing, Interface testing (if has) and User acceptance testing
with customized programs, reports.
Develop Training material and End user documentation,
End user training environment.

Analysis FS and create Technical Specification document

Develop the program, report
Do Unit testing
Technical
Consultant

GO-LIVE
SUPPORT

Quality
Assurance
System
Environment

Testing
result

Customized
program,
report

Unit
testing
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End user
Training
Material

Technical
Spec. Doc

2.4: FINAL PREPARATION

PROJECT
PREPARATI
ON

BUSINESS
BLUEPRINT

FINAL
PREPARATI
ON

REALIZATI
ON

End user training;

Functional
Consultant

Support User Acceptance Test;

Prepare Operation Manual;
Do Go-live migration and prepare system for Production release;
Prepare the Internal and External Organization for Go-live.

Document

UAT result

Operation
Manual

Live data
migration

Copyright 2014 FPT Software

SAP user ID

GO-LIVE
SUPPORT

2.5: GO-LIVE SUPPORT

PROJECT
PREPARATI
ON

BUSINESS
BLUEPRINT

REALIZATI
ON

FINAL
PREPARATI
ON

GO-LIVE
SUPPORT

Executes new business processes and systems;

Project
Manager

Conduct Project closing meeting;

Monitor system by establishing center for Support and Enhancement

Document

Live
Production
Environment

On-site
support

Operation
Help Desk

Support user to complete first month end closing

Functional
Consultant

Copyright 2014 FPT Software

Application Maintenance & Support

AMS is a part of IT Service Operation (as per ITIL definition)

IT Service Operation:
coordinate and carry out the activities and processes required to deliver and
manage services at agreed levels to business users and customers
ongoing management of the technology

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* Service
Desk is
available for
Infra &
Application
We are
restricted to
App Service
Desk only

IT Service
Operation
Structure

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Processes within AMS

Event Management
Event Management monitors all events that occur
throughout the IT infrastructure

Change Management
Incident and Problem Management
Incident = An unplanned interruption to an IT service or
reduction in the quality of an IT service.
Incident Management process is to restore normal service
operation as quickly as possible and minimize the adverse
impact on business operations
a problem as the unknown cause of one or more
incidents.
Problem Management are to prevent problems and
resulting incidents from happening

Request Fulfilment:

Request Fulfilment is the process for

dealing with Service Requests many of them actually smaller,
lower-risk than Incidents
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Copyright 2014 FPT Software

Best Practices
from Unilever case study
Background
Unilever is one of the worlds leading fast-moving consumer goods
companies with products sold in over 190 countries. More than 2 billion
consumers worldwide use a Unilever product on any given day.
System overview:
Core ERP: SAP
Surroundings app: Ariba, DMS
AMS Team Set up
They have set up a mixed support team of local and offshore staff =>
benefits:
1. Local team: Bridge the local language & business culture
2. Offshore team: Leverage high skilled and low cost resources
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Support Team Structure

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Support Model

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Service Level Agreement

(for Incidents)

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Service Level Agreement

(for Service Request)

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Incident Management Process

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18

Basis & Infra Issues

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Change Management Process

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Thank you
Q&A
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