What do most employees

think???



Creates frustration
PER SO N N EL EM PO W ER M EN T
IN C L U D IN G
D E L E G A T IO N

By
Vaishnavi & Madhuri
 What Is Empowerment?
 “Empowerment means encouraging and allowing
individuals to take personal responsibility for
improving the way they do their jobs and contribute
to the organization's goals”


-Richard Carver
Ø Empowering employees involves giving 4 elements
§ Information
§ Knowledge
§ Power
§ Rewards
•
 CHARACTERISTICS OF
EMPOWERMENT
ØEmployees feel empowered and respected
ØProcess of personal development
ØDifferent from delegation of authority
ØEmployees are trusted and valued

Ø
Ø ØOpen and responsive culture
ØEmployee assumes managerial and staff
responsibility
ØEmpowering not means someone else to loose
it
Ø
CORE DIMENSIONS OF
EMPOWERMENT
 SELF-EFFICACY
• A sense of personal competence,
• Belief that I have the ability to perform the task,
• Belief that I am capable of putting forth the
effort,
• Belief that no outside obstacles will prevent me
from accomplishing the task.
•
 SELF-DETERMINATION

To be self determined means to experience a

sense of choice in initiating and regulating
Ø
one ’ s own actions
Ø A sense of personal choice
Ø Choices about the methods used to accomplish a
task
Ø Choices about the effort to be expended
Ø Choices about the pace of the work

 PERSONAL CONSEQUENCES
• Sense of having impact
• Impact is the degree to which an individual can
influence strategic, administrative, or
operating outcomes at work
• Feeling of active control – brings the
environment into alignment with wishes
• Feeling of passive control – wishes are brought
into alignment with the environment
•
•
 MEANINGFULNESS
• Sense of value in the activity
• Value the purpose or goals of the activity
• Creates a sense of purpose, passion, or mission
•
 TRUST
• Sense of security
• Feeling that I shall be treated fairly and
equitably
• Encourages the development of relationships
• Allows people to act in a confident and straight
forward manner
•
 APPROACHES TO
EMPOWERMENT
Ø Helping employees achieve job mastering
Ø Providing successful role models
Ø Allowing more control
Ø Giving emotional support
Ø Using social reinforcement and persuasion
EMPOWERMENT PROCESS
 FACTORS AFFECTING
EMPOWERMENT
• Technology
• Customers
• Organization
 EMPOWERMENT LEVELS

Enabling employees to make more & bigger decisions without having to

Degree of empowerment & leadership

employees in taking responsibility for improving the way things are done

§Getting closer to the customer

§Improving delivery
employees to play more active role in their work
§Increasing productivity
§Gaining the competitive edge
•

Organizational Benefits
 IMPORTANCE OF
EMPOWERMENT
•
• Creates intrapreneurship
• Effective leadership
• Broad vision
• Cut throat competition
• Speed & flexibility
• Globalization
• Human Resource Development
 BARRIERS TO EMPOWERMENT
Ø Keen love of managers for authority
Ø Inadequate organizational climate
Ø Lack of self-dependence
Ø Sense of fear of retribution by superiors
Ø Sense of fear of retribution by subordinates
 What is delegation ?
Ø Delegation is a way to accomplish job tasks
with each person taking a part of the work
and responsibility which best uses and
extends his/her skills.


•

Why Delegate ?
–

Ø To build individual confidence and increase

motivation.
Ø To share the power and responsibility.
Ø To provide growth experiences and to model the
value of skill development.
Ø To create a sense of importance and belonging for the
employee.
Ø To encourage independence, initiative, and creative
problem solving.
•
 KEY PROCESSES FOR
DELEGATION


ØIdentify the skills of the individual.

Ø
ØClearly define the tasks to be completed.
Ø
ØObtain feedback from individual to confirm
accurate assessment of skills.
Ø
GUIDELINES FOR EFFECTIVE
DELEGATION
1. Begin with the end in mind
2. Allow participation in delegation
3. Provide adequate support
4. Delegate consistently
5. Clarify consequences of tasks,
especially rewards
6.
ADVANTAGES OF DELEGATION
Ø Develops subordinate capabilities
Ø Enhances commitment of delegates
Ø Improves decision making
Ø Increases efficiency
Ø Fosters work integration by manager
coordination
Ø
 Harvard Business Review

Beyond Empowerment: Building

a company of citizens
By
Brook Manville & Josiah Ober
Challenges faced in
organisation
ØLack of commitment by knowledge workers
ØLittle or no voice in major decisions
Øoutlook distrustful
Øattitude cynical
Øloyalty tenuous
Ø
HISTORY OFFERS PROTOTYPE-
2500YRS AGO

 Athenian citizens & Persians set for battle

 No King, yet Athens WON… How ??
Inference

Ø A model- indicating people can successfully govern

themselves with dignity without resorting to a
stifling bureaucracy
Ø The need to combine structures, values, practices in a
coherent, self-sustaining system.
Ø It requires a genuine change in organizational &
managerial culture for building & sustaining a
company of citizens.
Company needs to

Ø Define what constitutes ‘citizen’

Ø What benefits, rights, responsibility that go in
citizenship in organization
Ø How should different levels of citizenship
managed
Ø How should ownership rights and other rewards
be distributed
 QUOTES OF
EMPOWERMENT


"If you want to get the benefit of



everything employees have, you've got

to free them – make everybody a
participant. Everybody has to know
everything, so they can make the right
decisions by themselves.”


 Jack Welch, the former legendary CEO

of GE
 INDIAN JOURNAL

Top 10 Principles of Employee Empowerment

By
 Susan M. Heathfield
1. Demonstrate You Value People
2. Share Leadership Vision
3. Share Goals and Direction
4. Trust People
5. Provide Information for Decision Making
6. Delegate Authority and Impact
Opportunities, Not Just More Work
7. Provide Frequent Feedback
8. Solve Problems: Don't Pinpoint Problem
People
9. Listen to Learn and Ask Questions to
Provide Guidance
10.Help Employees Feel Rewarded and
Recognized for Empowered Behaviour.
11.


“ He who has power over others , can ’ t empower



himself ”
 -Tao Te Ching


 Real employee empowerment is not about

sharing your power, it is unleashing
employees power
Ø
 REFERENCES

1.Human Resource Management



--Biswajit Patnaik
2.Human Resource Management


-C.B. Gupta
3.Managing Human Resources


-Arthur Sherman, George Bohlander, Scott Snell

4.www.1000ventures.com


5. Harvard Business Review


Thank
You