THE COMMUNICATION PROCESS

GROUP MEMBER:
1. AIZAT
2. IZZAT
3. AMAR
4. 2140377 MUHAMAD SYAHIR BIN MOHD ROSDI
PREPARED FOR: LT COMMANDER NIK RASHID BIN NIK (R)

What Is Communication?
Communication is the act of expressing (or transmitting) ideas, information, knowledge, thoughts, and
feelings, as well as understanding what is expressed by others. The communication process involves both
sending and receiving messages and can take many forms
There are two types of communication which are verbal and non-verbal. Verbal communication is the spoken
word. Non-verbal communication involves actions, facial expressions, body position, and gestures.

VERBAL COMMUNICATION
the spoken word

NON-VERBAL COMMUNICATION
involves actions, facial expressions, body position, and
gestures

Sending and Receiving Messages

The very word coach suggests that individuals in this
profession send many messages. Coaches need to be
able to clearly communicate expectations, goals,
standards, and feelings to their athletes.
They instruct, encourage, discipline, organize, and
provide feedback. And although we tend to think of
effective communicators as being able to send clear
messages that are interpreted as intended,
communication is a two-way street that also involves
receiving messages.
For a coach, this means listening attentively. Athletes
need to be able to communicate their goals,

Effective communication contains six elements (Crookes

1991):
Clear-Ensure that the information is presented clearly
Concise-Be concise, do not lose the message by being long
winded
Correct-Be accurate, avoid giving misleading information
Complete-Give all the information and not just part of it
Courteous-Be polite and non-threatening, avoid conflict
Constructive-Be positive, avoid being critical and negative

Sending Effective Messages

Effective communicators are able to send messages that clearly
convey the intended content and are received in the desired way.
The most important judgment you need to make is whether a
message needs to be sent. Some coaches talk too much, rambling
on about things that bore others or distract athletes during
practice. Some coaches talk too little, assuming that others know
what they think or want. Weve listed some guidelines for sending
effective messages in figure 2.1. Read each guideline and then
honestly rate whether this is a communication strength or
weakness for you by circling the appropriate number. Be sure to
rate yourself objectively and take action to improve any
deficiencies. Rest assured that we all have communication
strengths and weaknesses!

some keys to sending messages

effectively
1. Be direct.
2. Be complete and specific.
3. Be clear and consistent.
4. State your needs and feelings clearly.
5. Separate fact from opinion.
6. Focus on one thing at a time.
7. Deliver messages immediately.
8. Avoid hidden agendas.
9. Be consistent with nonverbal messages (expressions, body language, gestures)
10. Reinforce with repetition.
11. Make the messages appropriate to the receiver's level of understanding.
12. Look for feedback that your message was received accurately.

CONCLUSION
Coaches should:
Develop their verbal and non-verbal communication skills
Ensure that they provide positive feedback during coaching sessions
Give all athletes in their training groups equal attention
Communicate as appropriate to your athlete's thinking and learning styles
Ensure that they not only talk to their athletes but they also listen to them as well
Improved communication skills will enable both the athlete and coach to gain much more
from their coaching relationship.

THANK YOU