Escolar Documentos
Profissional Documentos
Cultura Documentos
Chenn rules.
ai Ø Very complex
PRS
Business
transactions.
PRS – Enquiry Systems
→ Indian Railway’s web-site, www.indianrail.gov.in offers
PRS enquiries on the internet Berth/Seat
availability, Passenger Status, Fare, Train Schedule
etc
→ A maximum of 42 lacs hits per day have been recorded
→ National Train Enquiry System (NTES) website,
www.trainenquiry.com gives dynamic information about
the running status of any train and its expected
arrival/departure at any given station
→ Mobile telephone based SMS enquiry service
→ A new mobile phone based facility for rail users’ viz.,
Train Delay Alert Service
→ Country wide extension of Universal Rail Enquiry number
“139” through setting up of Interactive Voice
Response System (IVRS) based state-of-the-art Call
Centres Request For Proposal (RFP) is being
prepared.
•
PRS – WORKS IN
PROGRESS
qDisplay of Coach-wise Berth/Seat
Vacancy Status
q Reduction in Waiting List
Numbers by utilizing vacant
journey-legs of berths
q E – Ticketing
q Scheme of Frequent Rail
Travellers (SOFT)
q Hand-held Terminals for TTEs
Fund allocated for this work is
inadequate
q Web based Ticket auction
q Disaster backed PRS sites for
business continuity.
PRS – Data Warehouse
vReports giving passengers
travelled and earnings realized
train-wise for each class vis-à-vis
the potential for a selected
period have been made available
at the five PRS sites.
vPRS Data Warehousing Reports are
now web enabled and are
available all over Indian Railways
on the website
vEnhancements to enable Railway
users to generate ad hoc reports
themselves by using Business
Intelligence (BI) Tools planned for
the current year.
Other Services
• IR also uses
> Unreserved Ticketing System
> freight operation information
system
> Rake management system
> Terminal Management System
> Parcel Management System
> Health Management Information
System
MIS Project Overview
B us ines s
E N T E R P R IS E S trategic E nterpris eIntelligenc e and M anagerial Financ ial
Regulatory Reporting
M AN AG E M E N T M anagem ent Data A c c ounting A c c ounting
W arehous ing
Cus tom er Data
CRM M ark et Res earc h P RS Call Centre
B as e
Cus tom er S ervic e
S tation P A RCE L
OP E R AT ION S FOIS Crew S c heduling
M anagem ent M A NA G E M E NT
Train P lanning
D AT A
P R O C E S S IN G CO NTRO L O F FICE A P P LICA TIONS
S YS T E M S
TE RM INA LS ,F IXE D, M O B ILE
D AT A C AP T U R E HA ND-HE LD P DA S
P HONE S
DA TA LOG G E RSS CA DA S Y S TE M S
THANK YOU