Understanding Business Communication

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Identify Basic Communication Techniques

Topic Objective:
Identify basic communication
techniques.

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How Communication Works

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Language

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Perception
What is Perception?
The way in which communicators view or understand a
message.
Unique to each individual.
Influences how the receiver understands the senders
message.
What is a Perceptual Filter?
The conduit through which an individual screens and
interprets a message based on his or her beliefs and
values.
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Gender and culture are perceptual filters.

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Communication Styles
Synchronous
Communication that occurs or exists at the same time.
Face-to-face
Talking on the telephone
Listening to the radio
Asynchronous
Communication that does not occur or exist at the same
time or have the same time period or phase.
Voice mail and email
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Written
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ABCs of Effective Communication

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Copyright 2002 Element K Content LLC. All rights reserved.

Communication Methods
Face-to-face communication:
Most direct route to send/receive a message.
Written communication:
Most effective way to document a message.
Telephone communication:
Second most direct route to send/receive a message.
Voice mail communication:
Effective when you dont need a written record.
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Email communication:
Effective when you need to send a short message.

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Copyright 2002 Element K Content LLC. All rights reserved.

Listening Skills
Best Practices for Improving Your Listening Skills:
Stop talking.
Dont interrupt the speaker.
Concentrate on what the speaker is saying.
Pay attention to the speakers body language.
Paraphrase the speakers words after the speaker finishes.
Ask questions.

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Describe Formal and Informal Communication

Topic Objective:
Describe formal and informal communication in
business organizations.

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Formal Communication
What is Formal Communication?
Communication sanctioned by an organization that occurs
through official channels.
It is typically official, impersonal, and in most cases,
written.
Advantages of Formal Communication:
It is official.
It is binding.
It is precise.
It is traceable.
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It is cost effective.
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Communication by Organization Chart

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Informal Communication
What is Informal Communication?
Communication that occurs outside official channels.
It is more personal than formal communication.
It is generally verbal rather than written.
Advantages of Informal Communication:
Encourages participation.
Fosters an atmosphere of openness and honesty.
Develop respect for each others perspectives.
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Informal Communication Channels

Communication in the Organization Flows:
Sideways
Upward
Downward
Across functional areas
Diagonally

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Lesson Summary

Basic communication techniques.

Formal and informal communication in
organizations.

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