INTRODUCTORY HUMAN

RESOURCE MANAGEMENT

LEARNING OUTCOMES
Discuss human resource management with
regard to its concepts and practices in an
organisational context;
Identify the factors of human resources; and
Explain the factors that influence human
resource management.

Course Content
1.Introduction
2.Job Analysis
3.Human Resources Planning
4.Employee Recruitment
5.Selection
6.Employee Development

Course Content
7.Performamce Appraisal
8.Pay,Benefit and Incentives
9.Employees Health and Safety
10.Industrial Relations

TOPIC 1 :
INTRODUCTION

1.1 Definition of Human Resource

Management
Process of attracting, training and organising
a talented and efficient workforce.
A manager carries out his duties through the
capabilities of the employees in an
organisation and this requires an effective
management of human resources.
All managers from all levels of employment
must understand human resource
management.

1.2
Functions
of
Human
Resource
Diagram
Management
The Acquisition of
Human Resources

The Development
of Human
Resources

Human Resource
Management

Industrial
Relations.

The
Remuneration,
Health and Safety
of Human
Resources

1.2.1 The Acquisition of Human Resources

Human
Resourc
e
Planning

Acquisition of
Human
Resources
Recruitment

Selection

1.2.1
The
Resources

Acquisition

of

Human

a)Human Resource Planning

A Process to systematically research the
requirements of human resource, in order to
ascertain the required number of skilled
employees and skills required are suitable
for the job offered.

1.2.1 The Acquisition of Human Resources

(con't)
b)Recruitment
A process of attracting individuals who are
qualified and encouraging individuals to apply
for employment in the organisation.
Job Specification : knowledge, skills and
capabilities must have
Job Description : Duties and responsibilties to
perform

1.2.1 The Acquisition of Human Resources

(con't)
c) Selection
A process of choosing a suitable individual
from a pool of applicants to fill a vacancy.
Matching candidate(s) with the job.

1.

JOB ADVERTISEMENT
Assistant - Customer Care
Job Description
JOB SUMMARY
Responsible for delivery of customer care efforts, ensuring that all practices are in
accordance with the company and departments policies
MAIN ACCOUNTABILITIES
Deliver excellence in customer care
Manage customer complaints until case is closed
Make public announcements
Daily operations at Concierge
Handle customer care initiatives
To assist minor execution of Advertising & Promotion activities

1.2.2 The Development of Human Resources

The Development of
Human Resources

Performance
Appraisal

Orientation

Employee Training
and Development

1.2.2 The
Resources

Development

of

Human

Helps an individual and team members to be

more effective.
Needed due to the constant changes of the
human, technological, job and organisational
factors.
HRD train and develop employees in order to
achieve higher productivity level and to
prepares employees to take on higher
positions.

1.2.2 The Development of Human Resources

(con't)
a)Orientation
A Formal process aimed at familiarising new
employees with jobs, regulations and the
organisation's objectives, and introducing
them to their colleagues.

1.2.2 The Development of Human Resources

(con't)
b)Employee Training and Development
A set of activities that offer employees the
opportunity to acquire and improve work
skills.

1.2.2 The Development of Human Resources

(con't)
c) Performance Appraisals
Assess the performance of employees based
on the responsibilities handed to them.

1.2.3 Remuneration, Health and

Human Resources (RHSHR)

Safety of

Wages

Health
&
Safety

RHSHR

Incentives

Benefits

1.2.4 Industrial Relations

a)Employer-employee Relationship
To maintain a harmonious working environment
Avoid conflict which may effect the productivity
and performance of the organisation.
b) Discipline
Discipline and disciplinary actions against
employees who do not follow organisational
rules and policies.

1.2.4 Industrial Relations

a)Employer-employee Relationship
To maintain a harmonious working environment
Avoid conflict which may effect the productivity
and performance of the organisation.
b) Discipline
Discipline and disciplinary actions against
employees who do not follow organisational
rules and policies.

1.2.5 The Relationship

Functions of HRM

between

Various

All functions of HRM are interlinked

Examples
1. An organisation that focuses on recruiting
qualified candidates but does not offer
satisfactory remuneration schemes will result
in a waste of company's time and money.
2. Skilled and productive employees will lose
their motivation if they are not given
adequate training and development
opportunities to acquire new skills.

1.3 Factors that Influence Human

Resource Management
1.3.1 The External Environment

Statutory
Requirements

Labour
Markets

Trade
Unions

Econom
y

HRM

Shareholders

Technology

Consumers
Competition

1.3 Factors that Influence Human

Resource Management (con't)
1.3.2 The Internal Environment

Organisation
Stategie
s

Upper
Management

HRM

Organisation
Objective
s

Corporate
Culture

Thank you..