SKOP

TALIAN 1 GOV*NET

DIAGRAM
TROUBLESHOOT
MONITORING
POLISI

www.adk.gov.my

DIAGRAM TALIAN 1GOV*NET

www.adk.gov.my

ALIRAN DATA | WAN & LAN

1GovNet

WAN
(Router)

IP: 202.100.46.51
10.145.17.1

LAN

IP: 10.145.17.2

(Network Monitoring)

LAN
(Switch)

IP: 10.145.17.X
www.themegallery.com

IP Address Configuration
IP V4 manual Settings

IP User: 10.145.17.X

IP router: 10.145.17.1
GITN DNS:
Mengikut Region

www.themegallery.com

DNS
REGION 1

KL, Selangor, N.Sembilan, Melaka, Johor,

Pahang, Terengganu dan Kelantan

Primary DNS

10.251.1.17 (jade.gitn.net.my)

Secondary DNS

10.249.10.13 (diamond.gitn.net.my)

REGION 2

Perak, Kedah, Pulau Pinang, Perlis,

Sabah dan Sarawak

Primary DNS

10.251.1.18 (emerald.gitn.net.my)

Secondary DNS

10.249.10.13 (diamond.gitn.net.my)

GAMBAR PERALATAN
Router
Bandwith
Management Tools
(BMT )

LAN switch

www.adk.gov.my

www.adk.gov.my

TROUBLESHOOT TALIAN 1
GOV*NET
CHECK POWER PERALATAN 1 GOV*NET & LAN SWITCH
TEST PING ( START
RUN
CMD )
destination host unreacheable
(kabel)
request time out.. (setting)
reply from (connection successful)
( START
RUN
CMD
TRACERT)
www.google.com
LOG ADUAN DALAM HELPDESK GITN/ SISTEM eADUAN
(10.32.48.13/eAduan)

www.adk.gov.my

CONTACT PERSON IT RANGKAIAN

EN ALFAUZI BIN ALIM
03-89112348
alfauzi@adk.gov.my
EN MOHD SIDDIQ HASSAN
03-89112356
siddiq@adk.gov.my
EN JUNHAIRI BIN ABU NOH
03-89112357
junhairi@adk.gov.my
EN JAZLI HAFIZ MD SAMAD
03-89112368
jazli@adk.gov.my

www..adk.gov.my

CARTA ALIR ADUAN TALIAN 1 GOV*NET

1st LEVEL
Helpdesk
(Online support)

CALL CENTRE

USER

Lodge fault
report

Assign
ticket
no.

2nd LEVEL
Regional Support Team
(On-site Support)

Not Resolved
Escalate to

Update

Lodge report via :

Email :
helpdesk@gitn.com.my
Telephone : 1300-88-2888
Fax : 03-8319 4775

www.adk.gov.my

Q&A
www.adk.gov.my