Carter Cleaning

Company

Main Theme
Job description is more important than as usual we learn it
in our academic courses. In carter cleaning company,
managers
were doing
something
different from
organization policy, because they didnt know well about
the job description.

Actors
Jeniffer: Troubleshooter or consultant of carter cleaning
company

Determination
1. What should be the format and final form of the store
managers job description?
2. Is it practice al to specify standards and procedures in the
body of the job description, or should these be kept separate?
3. How should Jeniffer go about collecting the information
required for the standards, procedures and job description?
4. What, in your opinion, should the store managers job
description look like and contain?

Comprehensive Analysis
What should be the format and final form of the
store managers job description?
Job Description: A list of Jobs duties, responsibilities,
reporting
relationships,
working
supervisory responsibilities.

conditions

and

01. Job Identification

Job Title: Store Manager

Job Family: Management
Reports to: Jenifer
Location: Southeastern U.S.A.
Date: 17.04.2015

02. Summary
In simply, store manager is responsible for directing all
store activities to accomplish the firms goal including
Bookkeeping, pricing, maintaining HR, maintaining
productivity.

03. Responsibilities & Duties

Control of Labor
Control of Resources (supply and

costs)
Quality Control
Store Appearances and cleanliness
Customer Relations
Bookkeeping & Cash Management
Cost Control & Productivity
Damage Control

Pricing
Inventory Control
Spotting & Cleaning
Machine Maintenance
Purchasing
Employee Safety
HR Functions
Pest Control

04. Relationship

Reports to - Jeniffer
Supervises - 7 working employees
Works with Others branch manager and workers
Outside the company Customer and suppliers

05. Standards of Performance

At least make revenue 500000
Good relationship with customer, reduce the customer
complaints to 5 persons in a year

06. Job Specification

MBA in HR
Good in Accounting, Financing
Goal focused personality

Q-2. Is it practice al to specify standards and procedures in

the body of the job description, or should these be kept
separate?

Yes, It should be included. That will help the managers

and supervisors to remember and focus on standards
more frequently as it is a part of job description.

Q-3. How should Jeniffer go about collecting the information

required for the standards, procedures and job
description?
There is some methods like Interviews
Questinaries
Observations
Diaries/ logs
Websites

Q-4. What, in your opinion, should the store managers job

description look like and contain?

I think, it is better to formulate a competency based job

analysis. Describing the jobs in terms of measureable,
observable, behavioral competencies, that an employee
doing that job must exhibit to do the job well.
The competencies can be divided into 3 categories
General competencies
Leadership Competencies
Technical Competencies

Conclusion
At conclusion, it is proved that job description is not just a
job but a important job for manager.