Management Orientation

Taught by Sir Sachin Sinha

Made by- Pravah Shukla
 Types of Memory
• Auditory – Basis of sound
• Visual – By seeing, by observation
• Experiential – By experience
 Intelligence
• 8 types of Intelligence are there
• Verbal Intelligence = Communication skills
• Verbal Intelligence = Use of words
• A good orator need not be a good
communicator
• VAP – Value Added Person
 What MBA is ?
• MBA is Training of the Mind
 What do you mean by Grey
Thinking?
• Tolerance of Ambiguity
• Mixture of Black and White
• Comfortable with discomfort.
• Bringing Clarity from your point of view
• “Job of a manager is to walk in dense
forest in a very foggy weather”.
 About Manager
• There are no guidelines for the managers.
However, there is a control
• Decision making is the power of Managers
• A manager may be wrong but never be in
doubts
 Meaning of Management
• Management is glorified and codified
commonsense.
• Management is a soft science.
• There are very few absolutes in
Management.
Management Institute vs. Business
School.
Management Institute Business School
• Management Institute • Business school
teaches how to live + teaches how to make
how to make a living. a living.
• Management institute • Business school is a
is a superset of subset of
business school. Management Institute
 Monotony vs. Fatigue
• Monotony • Fatigue
• When individual’s • When individual’s
thinking and grasping thinking and grasping
speed is faster than speed is less than the
the rest of the rest of the
environment. This environment. This
causes monotony. causes Fatigue.

Note: It may be possible that a person may feel

Monotony and Fatigue at the same time
 Appreciative Intelligence
• This intelligence does not means that
which is appreciated by others.
• This intelligence means which develops
and appreciates by time i.e. growth and
development of intelligence.
• Appreciation here is the opposite of
depreciation.
Types of Incompetence and Competence

Unconscious Incompetence

Conscious Incompetence

Conscious Competence

Unconscious Competence
 Some nice tips
• If two people are always agreeing each
other one person is unnecessary
• Perception is more real than reality.
• The secret of being a bore is tell
everything you know.
• “Sheep crossing the fence”
• “Herd instinct”
• “The weakest link”
 Some more nice tips
• We need two kinds of education. One that teaches
us how to make a living and one that teaches us how
to live.
- Shiv Khera

= Return on Investment (ROI)

 Some more nice tips
• Rx = Referred to God
• Traditional Approach: If you are happy
from inside then it will show on your face
and you appear to be happy from outside.
• Modern Approach: If you are happy from
outside i.e. from facial expressions then it
will make you happy inside.
A Great Saying by Shiv Khera

•“We need two kinds of

education. One that
teaches us how to make
a living and one that
teaches us how to live.”
 From where does the manager
word came ?
• Mannegaire (Latin word – to train a horse)
• Manger (in which horse eats)
• Manus (Latin word meaning Hand)
Unshackling of the human mind
• Human mind is natural when his/her age is
2 years to 7 years old.
• It is called natural intelligence.
• Later it becomes conditional intelligence
because mind is tuned in such a way by
the environment.
• At a later stage it becomes Useful
Intelligence.
•Managers suppose to have useful
intelligence not the natural intelligence
only.
•No human being by nature will obey
other human being.
•Effort is always inversely proportional to
time
•Thinks don’t happen until you make
them happen.
 Murphy’s Law
• Anything that can go wrong, will go
wrong.“
• http://en.wikipedia.org/wiki/Murphy's_law
 Who is a Professional?
• A professional has to undergo a specialized
training program.
• Requires specialized skills
• To earn a livelihood out of it.

Functional Skills  Professional

Mental Skills  Manager
An army person is not trained for earning money
so he is not a professional.
 Cue Cards
• Cue cards, also known as note cards, are
cards with words written on them that help
actors and speakers remember what they
have to say. They are typically used in
television broadcasts where they can be
held off-camera and are unseen by the
audience.
 Happiness
• Happiness is a myth. It is created to sell
more products.
 LPG (not the gas)
• L – Liberalization
• P – Privatization
• G – Globalization
• When the world starts taking you seriously
it is Liberalization. When you start taking
the world seriously it is Globalization.
 Some terms
• SOHO – Small Office Home Office
• Flexi works – Flexibility of choosing of
works
• Performance – Individual + team work
performance of leading people.
• Mariners compass
 Pre 1991 vs Post 1991
Pre 1991 Post 1991
• Managers were like • Managers became
passengers i.e. performer i.e.
organization took Managers took
Managers to a place. organization to a
place.
 Key Point
• If you don’t like your teacher, wait for
boss.

Teacher Boss
 KASH
• K – Knowledge
• A – Attitude
• S – Skill
• H – Habits
 What is Experience?
• Experience is something that enables
people to commit new errors instead of old
ones.
Work to live
OR
Live to work
 What is IQ?
• Intelligence Quotient
 Genius, Idiot and Moron
• Genius – Falls in the highest class interval
of IQ
• Idiot – Lies in the lowest class interval of
IQ
• Moron - disused term for a person with a
mental age between 8 and 12, slang for a
stupid person
 Management
• Management is more psychology than
commerce.
• Today’s solution can easily become
tomorrow’s problem
• Discipline in life comes when do
repetitively and not in comfort
 Efficiency vs. Effectiveness
• Efficiency is doing • Effectiveness is doing
things rightly right things.
• Efficiency is absolute • Effectiveness is
relative.
Effectiveness
 Surpetition
• Surpassing competition
• Leave your competitors by a great margin
so that they can never cover it.

• (but don’t forget the story of Rabbit and

Tortoise)
 Customer Surprise

Customer Delight

Customer Satisfaction
Customer Happiness
I am only one;
But still I am one.
I cannot do everything,
But still can do something.
I will not refuse
To do something
I can do”
- Hellen Keller
 Two Words
• SlLENT
• LISTEN

• They consists same alphabets,

coincidence but perception is that: When
one is listening one should be silent and
when one is silent then only one can
listen.
 Poaching/Head – Hunting
• Technically it is illegal killing of animals but
in field of Human Resource (HR) it is to
capture employees from other companies.
• Poaching in HR field is said Head –
Hunting.
• Reliance is known for Poaching
 More Management ….
• More loyal to work not to work place.
• Old definition of Management:
Management is the art of taking work from
others.
• New definition of Management:
Management is making people grow
through the work assigned to them.
 More Facts….
• Every Engineer ultimately becomes Manager.
• Diplomacy is doing things by the others way.
• A known Hell is better than an unknown
heaven.
• “You cannot step into the same river twice”
• Manager acts as a change agent.
 About Life
• Life is a “RAT”
• R – Race
• A – Against
• T – Time

• Life is a “Race Against Time”

 About Change?
• Any organism has a resistance towards
any change.
• If a person wears new clothes the body
resists them for a period of time.
• “If a change is incorporated nobly and
familiarly then it is acceptable”
 Deadwood
• Not contributing but getting money due to
seniority.
• Related Terms:
• VRS – Voluntary Retirement Scheme
 Terms Used
• Stakeholders – Interest in the organization
(organization well being affects
stakeholders)
• Shareholders are one kind of
stakeholders.
• Customers are also the stakeholders.
 A very good point
• If people competing with you are
competent then you are competent.
 Market vs. Industry
• Market is collection of • Industry is collection
buyers of sellers

Both Market and Industry are never

places
 Marketplace and Marketspace
• Where buyer and seller meet is called a
Marketplace (no gap in between
Marketplace word)
• Virtual Marketplace or digital Marketplace
is known as Marketspace [Online
Marketplace] . (no gap in between
Marketspace word)
 Points to be noted….
• Nothing is called as Normal Mind
• Every mind has abnormality.
• Man is an animal by nature.
• Every mind is abnormal but one can
minimize abnormality.
 Points to remember….
• Co-workers may not be necessarily
friends.
• Remember, if people gossip with you they
will gossip about you.
• Future Shock (somewhat related to
Hollywood Movie – The Matrix – All 3
parts) by Alvin Toffler
 More points…
• Back to Basics (B2B) – Theme of Modern
Marketing
• Communication usually fails, except by
chance.
• If any communication can be interpreted in
more than one way, it is usually interpreted in
the way that causes the maximum damage. (
A Corollary)
 More and More points…
• There is high level of improbability in
communication.
• It is not necessary that other person
understands the thing the same way in the
way one is trying the other to understand
it.
• Communication may be Inter-Personal or
Intra-Personal
 More Facts…
• Pre-Verbal Communication
• Pre-Verbal Thoughts (Example: A child – Thoughts
which come before we get words to express them)
• Ambivalence – Two states of mind. Not clear Happy
or Unhappy.
• All are actions, whatever we do the origin is in
unconscious mind.
 Pre-Verbal Thoughts

Unconscious Mind
Pre-Verbal Thoughts

Conscious Mind
 Important Terms
• CRM- Customer Relationship
Management
• ERM- Employee Relationship
Management
• RM - Relationship Marketing
 People Associated here in this
chapter
• Shiv Khera
• John Locke
• Alvin Toffler
• Henry Ford