Escolar Documentos
Profissional Documentos
Cultura Documentos
OF THE CLIENT
RELATIONSHIP
Management of Client/Consultant
Relations
The
Management of Client/Consultant
Relations
Client
b)
c)
Get-acquainted
Create
interviews
an attitude of helpfulness
Managing Client
Expectations
An
important aspect of
maintaining harmonious
relationship is managing the
expectations that are being
developed.
Managing Client
Expectations
When
Managing Client
Expectations
Credibility
up the communication
Give
Remind
6.
7.
8.
10.Create
a website
11.Business
listing in
phonebook/yellow pages
1.
2.
3.
Retention
Expansion of services
Generation of referrals for new
business
Retention
Activities
Expansion of Services
Another
Generation of Referrals
Satisfied
Nonclient Relationships-Third
Party Referral Source Activities
Referral
of Public Relations
Institutional
Advertising
Product and Service-Oriented
Advertising
Newsletter
Seminars and Workshops
Speeches
in Professional or
Industry Publications
Press relations
Trade shows
Participation in Community Trade
and Professional Organizations
Symposia and Panels
Effective Promotional
Activity
It
Seminars
A
Community Involvement
Community
involvement in civic
and charitable organizations offer
professionals the opportunity to
repay their communities, more
pragmatically the also meet
fellow professionals and future
business contacts.
Some
suggestions are:
Explain to the client that certain
assignments cannot be cost
effectively handled any more.
Offer
4.
5.