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HISTORY
18TH CENTURY BANK
BANK OF CALCATTA-BANK OF BENGAL
BANK OF BAMBAY
BANK OF MADRAS
1921 AMALGATION IMPERIAL BANK OF INDIA
IT PERFORMED THE ROLES OF
1. BANKER TO BANKS
2. BANKER TO GOVT AND
3. AS ACOMMERCIAL BANK
Restructuring- A Major
Organizational Restructuring Planned
The key aspects involved
redesigning of branches,
providing alternate channels;
focus on a lean structure and
technological upgradation.
To create an
operating
architecture that
would facilitate
service delivery of
PROJECT
OBJECTIVES
RESTRUCTURING
Increasing customer satisfaction and
convenience
Freeing up time for branch manager and
branch staff to focus on sales and marketing
Simplifying process for employees
Enhancing SBI's competitiveness in the
market
Increasing the profitability through higher
market share and improved process efficiency
TELEBANKING
REMOTE LOGIN
TRADE FINANCE SOLUTION-EXIMBILL
CUSTOMISED LOAN PROGRAMS
CBS ETC.
THIS TO CHANGE THE IMAGECUSTOMER FRIENDLY
MARKETTING INITIAVES TO
ENHANCE REACH
OUTCOMES OF
REENGINEERING
An increase in profits for the fiscal 2003-04. Net profits
stood at Rs 36.81 bn for the fiscal ended 2003-04 as
against Rs 31.05 bn the previous fiscal, an increase of
18.55 per cent.
Operating profits stood at Rs 95.535 bn compared to Rs
77.754 bn in the fiscal 2002-03.
In spite of SBI's efforts to reduce workforce, staff costs
rose by 13.3 per cent, mainly due to additional
contribution to pension fund and provision for leave
encashment.
The net NPA level came down from 4.5 per cent in the
fiscal 2002-03 to 3.5 per cent in 2003-04. SBI aimed at
2 per cent NPA by 2004-05