Human:Refer to the skilled workforce in the organisation .

Resource:Refer to limited availability.

Management:Refer to maximise or proper utilisation and make

best use of limited resource.

Human Resource Managementis the process of recruitment,

selection of employee, providing proper orientation and induction,
providing proper training and the developing skills, assessment of
employee (performance of appraisal), providing proper
compensation and benefits, motivating, maintaining proper
relations with labour and with trade unions, maintaining
employees safety, welfare and health by complying with labour
laws of concern state or country.

UMAN RESOURSE POLICIE

Human Resource Policiesare established by an organization, to support
administrative functions, performance management, employee relations and
resource planning.
Human resource policies are the formal rules and guidelines that company put
in place to hire, train, assess, and reward the members of their workforce.

Grievance
Handling
Policies

Employee
Welfare
Policies

Promotion
Policies

Performance
Appraisal
Policies

Employee
Development
Policies

Selection

Recruitment

COMPANY PROFILE:TCS

Tata Consultancy Services (TCS) is amultinationalinformation technology (IT) service,

providing consulting and business solutions.
TCS operates in 46 countries.
It is a subsidiary of theTATA GROUPand is listed on theBOMBAY STOCK
EXCHANGEand theNATIONAL STOCK EXCHANGE of INDIA.
The services provided by TCS are as fallows:
Application development and maintenance;
Asset leverage solutions ;
Assurance services;
Consulting;
Engineering and Industrial services;
Enterprise solutions;
IT infrastructure services ;
Business process outsourcing;
TCS was founded in 1968 by Mr. J.R.D.TATA
VISION
Our vision here at TCS is to glorify Good by
providing our clients with exceptional IT services
that exceed their expectations, while creating a
fun, challenging and rewarding place to work for
our employees.
MISSION
The mission of TCS is to build and maintain healthy IT Platforms
that exceed our partners expectations. We partner with clients
who recognize the significance of technology in achieving their
business objectives. We bring to the partnership a portfolio of
creative designs, highly skilled consultants, best-of-breed
partnerships, and proven approaches to build business critical
infrastructures that meet or exceed our clients expectations.

RECRUITMENT

Recruitment is the process of

finding and attracting capable
applicants for employment.The
result is the pool of applications
from which new employees are
selected.

Recruitment is a continuous
process whereby the firm
attempts to develop a pool of
qualified applicants for the future
human resources need even though
specific vacancies do no exist.

RECRUITMENT
METHODS:
INTERNAL
SEARCH

EMPLOYEE
REFERRALS

EDUCATIONAL
INSTITUTES

EMPLOYMENT
AGENCIES

INTRESTED
APPLICANTS

PANTALOONS

TCS

INTERNA
L
SEARCH

Recruitment via this method is considered as the

most optimum method as it provides the
organization with minimum cost and time for the
process of recruitment and creates a sense of
motivation among the employees.

For TCS, Natrajan

Chandrasekaran,
the CEO of TCS
got promoted,
prior to which he
was the COO and
Executive
Director of the
The only disadvantage
organization.
for this method would
be missing out new and
fresh talent that is
available in the market

For Pantaloons
ltd, the
Managing
Director
Pranab Bauras
designation
was an internal
search for the
position of
Managing
Director.

EMPLOYEE REFERRAL

TCS has a scheme viz

BRING YOUR
BUDDY with effect
from
01.December.2011.
A
The c DVANTAG
re
E
emplo dibility of
yee is
t
at sta he
when
he
ke
recom or she
m
hence ends a can
di
t
would he employe date,
e
r
candid ecommend
a good
ate

Recruitment methodin which thecurrent

employeesare encouraged and rewarded for
introducing suitable recruits from among the people
they know.

Pantaloons favor such methods

of recruitments for the
lower and middle level i.e.
Band 1 and Band 2.
DISAD
VA
Employ
ees ma NTAGE
ys
refer r
elative ometimes
so
who ma
y not b r friends,
es
the job
. It mig uitable for
ht also
the for
le
mation
of cliqu ad to
the org
es in
an
membe ization, with
r s of t
he sam the
or clan
e gr
getting
togeth oup
er.

BRING YOUR BUDDY

SCHEME
The purpose of the Bring your
Buddy(BYB) scheme is to reward

employees for referring qualified candidates who subsequently are

hired.TCS provides the referring employee a cash bonus for each
successful referral made, in accordance with the provisions stated in
this policy.
The chart below shows the rewards with respect to the position
referred.

GIF
DE T
AT CLAR
I
FO ON
for RM
ref the
. erral
s

Employment
Agencies

Employment agencies are the agencies that

helps to find jobs for person seeking
employment or assist employers in finding
person to fill positions that are open.

Educational Institutes

During the placement season, educational institutions, especially the reputed

ones turn into hunting grounds for organizations looking for fresh talent.
Campus placements at some of the top institutions in the country reflect the
condition of the economy and the industry.

Manageme
nt
Institutes
(IIM,
Amity)

Design
Institutes
(NIFT)
Engineering
Engineering
Institutes
Institutes
(Gujarat
(Gujarat Technical
Technical
University, DAIICT,
VIT)
VIT)

Graduate
schools
(for Band one
staff

Management
Institutes
(AMITY)

INTRESTED
APPLICANTS

Candidates send in their applications to the

management either through post or e-mail
or in person or through the companies
website and express their interest in
employment with the company.

RESUME/CV REVIEW

SELECTION

The process of
choosing the most
suitable candidate for
a job from among the
available applicants is
called selection.
The selection process
starts with gathering
complete information
about the applicant
from his application
form and ends with
inducting the
candidate into the
organization.

INITIAL SCREENING
INTERVIEW
ANALYSIS of
APPLICANT
CONDUCTING TESTS
AND EVALUATION of
PERFORMANCE
PRELIMANARY TESTS

CORE & DEPARTMENTAL

INTERVIEWS

REFERENCE CHECK

Offer to
another
candidate

On rejection

JOB OFFER

On acceptance
MEDICAL
EXAMINATION

PLACEMENT

Aptitude Test- Mathematics

and English related questions

Technical Interview- Core

subjects knowledge is examined

Management Review-discussions
about the projects taken or at
times situational exams

HR ROUND- The interview with

the HR manager about the
salary and location preference.

CALL LETTER-Offer letter

giving the details about the
joining date, salary, etc.

Group Discussions-Huge amount of students

apply for GD and only the selected students
can apply for the further rounds of selection

Written exam-It is not mandatory for all

designations, but for designers and MBA
graduates it is mandatory

Departmental Interview-Departmental
heads conduct these interviews to get an
insight of candidates core knowledge.

HR ROUND- The interview with the HR

manager about the salary and location
preference.

CALL LETTER-Offer letter giving the

details about the joining date, salary, etc.

EMPLOYEE DEVELOPMENT
Encouragingemployeestoacquirenew
or
POLICIES
advancedskills,knowledge, and viewpoints,

byprovidinglearningandtrainingfacilities, and avenues where

such newideascan beapplied.
Trainingfor
forthe
thenew
newemployees
employees
Training
(Fresher's)
(Fresher's)
Employee
Assistance
Program (EAP)

Education
heme-MBA

Personality
Development

Education
Assistance

Sekho
Seminars and
Conferences

Intellectual
Skills
Development

Training for
for the
the new
new employees
employees (Fresher's)
(Fresher's)
Training
TCS follows a program called Initial Learning
Program (ILP), lead by the Learning & Training(L&T)
Department for the new members of the organization.

JAVA

PROJECT

.NET
Training for
the
freshers

C, C++
SAP
MAINFRA
M

PASS
SOFT SKILLS
DEVELOPME
NT

Two prilimary
tests + FINAL
TEST
FAIL
One month
retraining and a
last chance to
sustain job

 TCS provides
all its
employee
discounts of
about 60% on
the fee
structure of
selected
Institute for
employees to
persuade MBA
and develop
themselves.

d
Seminars an
s
Conference

Education
Assistance
policy is to
encourage,
facilitate and
support a
culture of
continuous
learning for
employees.

ED
UC
ATI
ON
SC
HE
ME
MB
A

ED
UC
ATI
ON
AS
SIS
TA
NC
E

Employee
Assistance
Program(EAP) is a
professional
counseling service in
important life
matters such as
personal,
relationships, work
and parenting
concerns that an
employee voluntarily
seeks.

Seminars and
conferences in
TCS are to
enhance the brand
image of TCS and
provide national
and international
exposure to the
employees. It
enables the
employees to build
their base, skills
and knowledge.

EM
PL
OY
EE
AS
SIS
TA
NC
E
PR
OG
RA
M(
EA
P)

Trainingfor
forthe
thenew
newemployees
employees
Training
(Fresher's)
(Fresher's)

Seekho by
Pantaloons is a
Summer
training
program to
encourage the
employees by
providing them
finances to a
certain amount
to develop any
particular skill
or join some
educational
program

PROJECT

In
tel
lec
tu
al
Sk
ill
De
vel
op
me
nt

SE
EK
H
O

Personality
development
programs
provides the
employees to
develop the
personality
traits they
lack.
For example,
confidence
development,
public speaking,
etc

Six months of
training

Pantaloons
provides it
employees to
improve their
intellectual
skills like
building
concentration,
reading and
writing skills,
etc via such
programs every
six months

PE
RS
O
N
AL
IT
Y
DE
VE
LO
PM
A
N
T

PERFORMANCE APPRAISAL
POLICIES

Performance appraisal can be defined as the process of evaluating the

performance of an employee and communicating the results of the
evaluation to him for the purpose of rewarding or developing the employee.
Performance Appraisal is a formal assessment and rating of individuals by
their managers at usually an annual review meeting.

Anniversar
y Review

Gift
Declaratio
n

Performan
ce Review
Earned
Vacation

Performan
ce PAY

Balance
Score Care

Rating
Scale

Anniversary Review

The employees performance is closely monitored and assessed during

the first year of joining through periodic performance appraisals. At
the end of the first year, based on performance appraisals the
employee is given an Anniversary review rating, based on which a
decision is taken on whether or not the individual is suitable for long
term employment in TCS or not.
The review is rated as below marks:

Performance Pay
TCS is a performance oriented organization and seeks to
inculcate a culture of performance excellence in each employee.
Performance pay is based on the Individual, Business Unit(IBU).

Performance
Pay

Monthly
Performance
Pay

Quarterly
Performance
Pay

 In order to reward
account of his/her
are used.

any employee in monetary terms on

performance these gift declaration forms

The purpose of earned vacation policy is to grant the

employee with a fxed number of day of from work, as a
beneft which he/she has earned on an account of working
for a specifc number of days in a particular period. The
earned leave may be availed for any personal reason, but it
should be planned sufciently in advance.

Gift
Declaratio
n

Earned
Vacation

 Balance score card is a performance appraisal method that is used to

evaluate employee performance based on weight age. Performed
generally in the case of Band 2 level (executives).

Balance
Score Card

Rating Scale
The rating scale is a performance appraisal form on which the
manager simply checks off the employees level of performance. Some
of the areas evaluated include quantity of work, quality of work,
dependability, judgment, attitude, cooperation, and initiative.

Each and every employees performance is reviewed on various

intervals of time n rewarded as Star performer, best employee or
with some vouchers, etc.

Performance
Review

PROMOTION POLICIES
Promotion can be termed as an
advancement in an employees
career rank or position in an
hierarchical structure.
A Promotion in TCS
means that there is a
clear rise in the role
and responsibilities of
the employee.
Promotion is depended
on the business
head/supervisors
decision and
assessment of the
employees potential
and/or performance in
a higher role.

Promotion Policy
and rules are
applied to
employees
depending upon on
their ability of
performing work,
managing their
skills and the level
of experience.
Promotion can be.
twice a year

PROMOTIO
NS

ROLE
BASED
PROMOTIO
N
Role b
as
perfor ed
m
that t ance means
he
extens re is an
io
and sp n to the rol
e
an of a
ctiviti
with a
es
pe
change rceptible
i
conten n the job
t.

MATURITY
BASED
PROMOTIO
NS
In o r
d
the l er to res
oy
pe
empl alty of t ct
oy
he
firm ee towar
h
d
rewa e/she is s the
rd
prom ed with
a
o
respe tion with
c
perfo t to the
curre
rman
nt
ce

EMPLOYEE WELFARE
POLICIES
Welfare includes anything that is done for the comfort and
improvement of employees and is provided over and above the wages.
Welfare helps in keeping the morale and motivation of the employees
high so as to retain the employees for longer duration.
The welfare measures need not be in monetary terms only but in any
kind/forms.

Company
Transport

Health
Insaurance
Scheme

Car
Allowance

Food
Coupons

Holiday
Homes

House
Rental
Allowance

24*7
Helpline

Travel
Allowance

Medical
Leave
Scheme

Health
Care
Benefts

Recreation
Recreation

COMPANY TRANSPORT
TCS provides its employees with convince to travel by providing pick up and
drop facilities.

HEALTH INSAURANCE SCHEME

TCS provides medical insurance for the employee and his/her family members
and monthly check ups.

FOOD COUPONS
Food coupons are provided to the employees in order to provide them with
quality food and increase the interactions among the employees.

HOLIDAY HOMES

In order to provide the employees with a quality relaxation time

with their families TCS, provides the employees with Holiday
homes located at various locations across INDIA.

HOUSE RENTAL ALLOWANCES

HRA is the fnancial beneft paid by TCS to
the employee in order to meet
accommodation costs for rent payments.

CAR ALLOWANCES
TCS provides car allowance as a perquisite to
employees for certain grades. The employee
may use this amount towards monthly
payment or for a leased car OR to purchase
car of their choice.

RECREATION
Activities like FRIDAY FUNDAY, QUIZ
COMPITIONS, PICNICS , etc are a few
recreation initiatives by TCS .

24*7 HELP LINE

Pantaloons provides a 24*7 helpline that assists its employee for any
financial assistance.

MEDICAL LEAVE SHEME

Female employees can have Maternity leave - 84 days maximum on
completion of 160 days.

HEALTH CARE BEEFITS

Pantaloons provides periodic health checkups for the employee and its
family .

RECREATION
Picnics, DJ parties, Quiz ,etc are the activities for the recreation of the
employee.

REVIENCE HANDLING POLICI

Employee grievance refers to the dissatisfaction of an employee

with what he expects from the company and its management.
When there is a gap between what the employee expects and
what he receives, it leads to grievances.
Employee grievances may or may not be justified. However, they
need to be tackled adequately because they not only lower the
motivation and performance of the employee but also affects
the work environment.

For TCS the Grievance handling starts with employee

registering the complaint in the complaint form as below, then
the grievance is considered by the supervisor, management,
union or arbitrary third party if needed.

Pantaloons has a
grievance committee to
be approached by the
employee.