Escolar Documentos
Profissional Documentos
Cultura Documentos
employeesbothdirectlyandthroughtradesunions.
GROUP3
Contents
Communication in the organisation
Types and Styles of Communication
Barriers to communication
Direct and Indirect Communication
Problems of Poor communication
Best Practice
Solutions for British Leyland
Implementing A Communication
Strategy
Conclusion
ORGANISATIONAL COMMUNICATION
ORGANISATIONAL COMMUNICATION
(TYPES AND STYLES)
Types
1.One way
2.Two way or Interaction
3.Transaction
Styles
CENTRALISED
DECENTRALISED
HIERARCHICAL
5. Emotional
contest
6. Noise
4. Words
mean
different
things to
different
people
3.
Influence
of ones
own
reference
group
Intended
Meaning
Message
through
channel
e.g.
TRADE
UNIONS
Encodes into
symbols
Feedback or new
message
1.
Hearing
what we
expect
to hear
Perceived
meaning
Decodes
symbols
2. Perceptions
about the
communicator
Good
Bad
Individual face-toface
Consultative
Committees
Two way
communication.
inclusive and includes
good feedback and
response
Notice Boards
Magazines
Can be a more
interesting read - power
of story telling rather
than 'dry' information.
More tactile, can read
over lunch. Good for
external PR
Intranet
Electronic info,
message of the day,
document store etc etc.
Accessible from
desktop and mobile
devices
COMPLETENESS
COURTESY
CLARITY
CORRECTNESS
CONSISTENCY
CONCRETENESS
CONCISENESS
Communities of practice
Company handbooks
Consultation policy
Consultative committees
Team briefings
Magazines
Newsletters, Notice Boards and Bulletins
Videos and Recorded Messages
Emails
Websites
360 degrees feedback appraisal system
Implementing A Communication
Strategy
Conclusion
Effective communication methods, tools and
techniques
Effective change management strategies
Dedicate resources to communication
strategies
Assessment of the organisational culture
Assess potential resistance within the
organisation
References
Goleman, D. (2005). Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam
Books
Shannon, C. and Weaver, W. (1949) The Mathematical Theory of Communication. Illinois University
Press