Competency Mapping

Credits 3
Internal 25 marks
External 50 marks

Modules - 7

Concept of Competency
Competency Mapping Process
Developing Competency Models
Competency Identification
Formation of competency framework
Competency Assessment
Application of Competency Mapping

Core competencies
Toyota Quality, continuous
improvement
Tata Consistency, transparency
Apple Innovation, strong marketing
teams
Airtel huge network circles
IBM Innovation
3 M Innovation, Quality, technology
Example boat building firm

CM and IBM
IBM would keep a record of different
qualities a person must posses to
perform the job effectively.
Employees would use their
knowledge and select and train their
subordinates
HR converted it into structural and
formal process and named it as
Competency Mapping

CM and IBM
Competencies in IBM involves
Emotional intelligence
Strengths of an individual like team structure, leadership and
decision making

Every employee is asked to fill up a questionnaire that

asks them what they are doing, what skills and abilities
are needed to perform it well
Having discovered the similarities in the questionnaire,
a competency based Job description is crafted and
submitted to HR dept
Mapping of an employees abilities to the benchmarks
and deciding its future accordingly

Many companies like L and T, Info

tech, HCL technologies, SBI, Idea
cellular, Exide industries, follow CM
process.

Why companies follow

competency mapping ?
What competencies a business needs to have in
order to compete.
Indentifying the corporate core competencies
To have a competitive strategy
Changing environment technology, new models of
business growth
On and Off shore delivery
Right sizing
Quality Manpower
Higher Performance
ROLE of HR

HR becoming a more strategic

function
1850 1900
(Industrial
Revolution / Bonded
Labor
)
1900 1940
(Industrialization )
1940-1960 ( Changing
mix of workforce )
1960 1980 ( Rise of
MNCs )
1980 1995 ( Technology
revolution )

Lobor Relations

Industrial Relations
Personnel Management
People Management
HRD

What affects Competency

Mapping?

Management Philosophy
Customer requirement
Business Needs
Business Process

Competence v/s
Competency
Skill based
Standard of
performance
reached
What employees
can do ?

Behavior by which
it is achieved
Manner of behavior
How employees do
it ?

Example
Knowledge reading (One understands the
meaning of driving a car )
Skill practicing ( one in shown how to drive
a car and is allowed to practice in a nontraffic area )
Competence applying ( one exhibits an
ability to drive in traffic )
Competency ????

Competencies
Characteristics of a manager that lead
to the demonstration of skills and
abilities, which results in effective
performance Hogg
An underlying characteristic of a person
which results in effective and superior
performance on the job Klemp
A cluster of related knowledge, skills and
attitudes that affects ones performance
against the standards - Parry

Competencies

Two categories of
competencies
Threshold competencies - essential
characteristics that everyone in the
job needs to be minimally
effective.
Differentiating competencies
These factors distinguish superior
from average performers

Can Do / Will Do Chart

( Cooper )

Competency Mapping
Process

 Developing competency models to

facilitate competency profiling for
each job/ role
Identification of competencies
required to perform successfully a
given job/role
Assessing competencies to measure
the extent to which a given individual
or a group of individuals possess
these competencies required for a

Tools of Competency
Mapping
Identification

Task Force
Benchmarking
By self and superior
HR Specialist
Job experts
Psychologist
Task Analysis workshop
Questionnaire
Interviews
Group Work
Critical Incidence

Assessment
Self and superior
assessment
360 degree feedback
Assessment Centers
Psychometric Tests
Role play
Case
Scenario discussion
Management games

Application of CM

Talent Acquisition
Development
Performance management
Career planning
Succession planning
Reward
Job redesign

Develop Mission, Vision and Values

Examples of
Competencies

Competencies of a HR
professional

Competencies of Sales
Professionals

Competencies of Sales
Professionals

Competencies of Sales
Professionals

Competencies of Finance
Professionals