A STUDY OF JOB SATISFACTION IN RELATION TO BURNOUT

IN
GODREJ AND BOYCE MFG. CO. LTD.
MOHALI

Submitted by:
Name: Hariom
Roll No: 1402010631
Program: MBA (HR)

INTRODUCTION
Godrej is one of the oldest companies in India. It was established in
1897 and is a 114 years old company. It is the largest privately held
company in India. The company has a far reaching network of over
23 branches all over India with more than 2500 wholesale dealers.
The head office of the company is in Vikhroli (Mumbai).
Apart from this the company all has manufacturing units abroad in:
Vietnam
Malaysia
Singapore
Oman
The company had a turnover of 5500 crores in the financial year
2010-2011

Godrej Group
Godrej Group
Godrej & Boyce Mfg. Co. Ltd.

Godrej Industries & Associate Cos.

Office & Consumer Products Group

Godrej Consumer Products Ltd.
Appliance
Industrial Products Group
Corporate Services

Godrej IndustriesLtd.
Godrej Agrovet Ltd.

Godrej Infotech Ltd.

Lawkim Ltd.

Godrej Sara Lee Ltd.

Godrej Properties & Investments Ltd.

REVIEW OF LITERATURE
Extensive literature review shows that burnout has mostly been done on occupations such as
consultants, lawyers, police, nurses, teachers, physicians that makes involvement of human
burnout visible. The present study aims to find out the factors affecting the burnout level of
employees in Godrej & Boyce Mfg. Co. Ltd.
Motowildo et al. (1986) reported that nurses experience stress due to
factors such as taking care of patients whose lives are endangered, high expectations of
patients and their families, excessive responsibility in work environment, working with
unqualified and few personnel. Wheeler (1997) stated that job stress may not originate only
from stressors at the work environment, but also from stressors at home and private life.
Maslach and Jackson (1981) explained the concept of Burnout into three categories namely
Emotional Exhaustion, Depersonalization and Lack of personal accomplishment. They
stated that Emotional Exhaustion results from decrease or loss of self-confidence and
interest in ones profession as well as feelings of fatigue and weakness. In this case the
individual feels exhausted and stressed in professional life. Depersonalization is termed as
behaving towards the others without any emotion, as if they are not individuals and unique
people. Personal Accomplishment is defined as positive feelings of productivity, adequacy
and coping successfully.

NEED OF THE STUDY

All private sector companies are highly concerned about their employees. They
provide various incentives with an objective to keep the productivity of their
employees at peak level. Their productivity, efficiency of work, and performance is
considered to be of foremost importance. There is a huge difference between public
and private sector jobs and in most of the studies it has been found out job
satisfaction level in public sectors is more than private sectors. In private sector
stress of work is more and because of this employees get stressed and frustrated,
this affects the productivity and performance of employees. Keeping in mind all
these considerations an effort was made to find the relationship between 5 subvariables of job satisfaction and 3 sub-variables of burn out.
Job burnout is not the same as depression. But the two are closely related. Other
problems that may result from and also contribute to job burnout include physical
and medical problems, other psychological problems, poor self-esteem, a sense of
failure, dislike of people, conflicts in relationships, irritability, suspiciousness,
paranoia, frustration, and empathy. (Maslach, 1982) said that Job burnout can
take a heavy toll on individuals.

Research Objectives:

To examine the level of burnout among

Technical Associates of G&B

(b) To study the level of job satisfaction of

Technical Associates of G&B

(c) To correlate the burnout and job

satisfaction of Technical Associates of G&B

(d) To correlate the burnout and job

satisfaction of Technical Associates of G&B
according to Their Band, Age and Department.

Scope

The scope of the research is limited to study the

satisfaction and burnout levels of the Technical
Assistants og Godrej & Boyce Mfg. Co. Ltd.
Mohali.

METHODOLOGY
Type of research
Descriptive and causal research methods have been chosen for the research
problem. The descriptive research will help us to determine the present
satisfaction level of the employees. The causal research will allow us to find
out the various causes that influence the employees satisfaction level at
Godrej & Boyce Mfg. Co. Ltd. Mohali.
Sources of the data
Primary data in the form of a questionnaire has been taken for the research
study. Source of the data are the employees working at Godrej & Boyce Mfg.
Co. Ltd. Mohali.
Sampling plan (Type of sampling)
Random sampling has been used to select the sample to conduct this
research. The total no. of Technical assts. in Godrej & Boyce Mfg. Co. Ltd,
Mohali is approx. 90. The expected respondents were about 35 in number
out of which 30 responded. About 30% of the total.

LIMITATIONS:

Although all efforts were taken to make the result of study as

accurate as possible the study had the following constraints:
1) Time constraint was a limiting factor in the study. Since
time available was 7 weeks, elaborate study could not be
carried out.
2) Participation from certain wage groups was very less.
3) Dynamic Process Research is an ongoing and a dynamic
process thus the findings true for today may not be relevant
for tomorrow.
4) Lack of experience.
5) Though very co-operative but they are not willing to fill the
questionnaire due to their busy schedules

CONCLUSIONS:
The overall satisfaction score/percentage of satisfaction of employees is 80.54%.
This shows a Good level of Job satisfaction of the employees at Godrej & Boyce
Mfg. Co. Ltd. Mohali.
Although the overall satisfaction level is Good it does not mean that there are no
areas that need to be improved. The satisfaction levels vary across different groups
that have been divided based upon age, position and department.
The satisfaction level tends to increase once an employee is promoted.

Job satisfaction level was found to be highest in employees of the C/A department.
Overall, the level of burnout was found to be lowest in Machine shop.
Job satisfaction level was found to be highest in the age group 25-28.This could be
due to the fact that they were learning and growing stage of their career. They are
eager to learn and grow.
Employees in band k are more satisfied than their counterparts in band A.
However, burnout levels are comparatively higher in band K than band A
Employees in band A have a greater sense of personal accomplishment.