The Housekeeping

Department

Why there is need

for a housekeeping
department in a

Hotel

Business with building

structure that provides comfort
services to the guest (like
providing food and shelter)
when traveling or when away
from home.

Shelter
(hotel business)

Shelter
-must provide comfortable
rooms (like home)

Hotel
Housekeeping

HOUSEKEEPING
refers to the upkeep and
maintenance of cleanliness
and order in a house or a
lodging establishment, be it
an inn, hotel, apartel,
condominium, resort,
dormitory or hospital.

HOUSEKEEPER
one who is responsible for
administering housekeeping
maintenance and for insuring
that everything is in order and
that all occupants are made
comfortable, safe, and
protected from disease-causing
bacteria.

Types of Housekeeping
Domestic Housekeeping
refers to housekeeping
maintenance in a house. It
covers bedrooms, kitchen,
dining, receiving area,
grounds and the surrounding
areas within the house.

Types of Housekeeping
Institutional
Housekeeping
applies to housekeeping
maintenance in
commercial lodging
establishments like hotels,
resorts, inns and apartels.

Institutional Housekeeping usually covers the

following
areas:
Windows
Guest rooms
Hallway and
corridors
Locker Rooms
Stair/Stairways
Parking Areas
Poolside
Lobby
Landing Areas
Elevators

Linen and laundry area

Public rooms
Function Rooms
Restaurants
Driveways
Stores, Concessionaires
shops
Grounds and Plants
Garden
Pest Control

GUEST ROOM

HALLWAYS & CORRIDORS

POOLSIDE

HOTEL LOBBY

LINEN & LAUNDRY AREA

HOUSEKEEPIN
G
DEPARTMENT
SECTIONS

1. GUESTROOMS
MAINTENANCE
Maintaining cleanliness and orderliness.
Furnishing the rooms with necessary
amenities
Attending to service request of house
guest.
Keeping the area free of safety hazards.
Conduct inventory and report breakages,
damages, and missing items
Perform other task related to Customer
Service, Safety and Security, Health

2. MAINTENANCE OF PUBLIC
AREAS
Cleanliness and orderliness in all public

areas
Upkeep of the surroundings of the building
by keeping it clean and free of liters.
Attractive landscape to enhance eye appeal.
Provide all the public area supplies and
amenities according to standard set-up.
Keeping the public area free of safety
hazards.
Undertaking minor repair
Conduct inventory and report breakages,

3. MAINTENANCE OF LINEN AND

LAUNDRY SERVICES
Cleanliness and orderliness of linen and
laundry areas.
Provide linen and laundry supplies
Consolidate reports
Collecting and delivering laundry items
Washing, drying, and ironing guest
laundry as well as linens used in banquet
functions, food service and guestrooms.
Mending service.

4. PROPERTY AND
ADMINISTRATION SECTION
Cleanliness and orderliness of housekeeping
storage areas.
Provide attendants with guest supplies,
amenities furniture, and appliances.
Consolidate reports of guest supply
consumption, inventory of appliances,
furniture & fixtures and summarizes reports
on damage and losses as reported by the
room and public area attendants.

Other tasks included in the area of

responsibilities of the
housekeeping department:
5. Washing, Issuance, Repair and
Inventory of Employees
uniforms.

6. Installation, Cleaning and

Maintenance of Fixtures and
Facilities.

7. Provision of special services

Executive Housekeeper or Housekeeping

Manager

HOUSEKEEPIN
G
ORGANIZATIO
N

Organizational Chart
of the Housekeeping
Department
(For large
establishments)
Linen Attendant

Rooms keeping Supervisor

Roomboy
Chambermaid
Mini- Bar Attendant
Public Area Supervisor
Houseman Utility/Maintenance
Pest Control Technician
Gardener/Grounds Maintenance

Valet Runner
Laundry Attendant

Steam Presser/Ironer

Housekeeping Supervisor

Sample
Organizational
Chart
of the
Housekeeping
Section
(In smaller
establishments)

Assistant Housekeeping Supervisor

Room Attendant or Room boy

Houseman or Powder Girl
Linen and Laundry Attendant
Gardener and Grounds
Maintenance Crew

Distribution of
Housekeeping
Responsibilities

I. Executive
Housekeeper or
Housekeeping Manager
Head of the
housekeeping
department and ensures
that set standards and
procedures are
maintained and
achieved at all times.

II. Rooms Maintenance

Supervisor
Basic Function: Directs and
controls rooms keeping activities
including room make up,
installation of mini bar and other
room amenities; ensures
conformity to prescribed roomskeeping standards and policies.


III. Head Houseman or Public
Area Supervisor
Basic Function: Directs and controls
all activities concerning public area
maintenance and ensures
conformity to prescribed
housekeeping standards and
policies.

IV. Room
Attendant
Basic Function:
Responsible for
cleaning and
maintenance of
guestrooms and
bathroom in
accordance with set
standards and
procedures.
(hotel corridors, linen closets,
service areas and washrooms

V. Mini Bar
Runner/Attendant
Basic Function:
Responsible for
performing mini bar
installation, listing,
replenishing, and
inventory taking,
stocking,
requisitioning, and
other related
functions.

VI. Public Area Attendant

Basic Function: Maintains the
general cleanliness of the hotel
specifically the entire public
areas like lobby, restaurants,
banquet space, etc.in
accordance with the standards
and instructions set by the
hotel.

VII. Linen and Laundry

Attendant
Responsible for sorting, counting
and issuing newly laundered linens
and uniforms and segregation of
defective linens for repair or
condemnation.

VIII. Property Custodian

Basic Function: Ensures
cleanliness and orderliness of
Housekeeping storage areas and
provides staff with necessary
supplies, amenities and
appliances needed by the guest.

VIII. Pest Control Technician

Basic Function: Attends to the
prevention and control of pests
through preventive and
corrective techniques.