Escolar Documentos
Profissional Documentos
Cultura Documentos
Environment
Introduction
Management has both legal and moral
responsibilities to provide a safe and
healthy workplace.
Work-related accidents, injuries, and
illnesses are costly.
chemical processing
roofing and sheet metal
meat processing
lumber and wood products
mobile homes and campers
stevedoring
blood-borne pathogens
chemical process safety
motor vehicle safety
protective equipment
ergonomics
tools
equipment
physical plant
general work environment
Defining Stress
Dynamic condition in
which an individual is
confronted with
opportunity, constraint
or demand related to
what he or she
desires for which
outcome is uncertain
and important.
Defining Stress
May be caused by either positive
factors (opportunities) or negative.
The Japanese concept of karoshi,
death from overworking, illustrates the
pervasive nature of stress.
Defining Stress
Common Causes of Stress
Organizational Factors
Task demands include job design, working
conditions, the physical layout, and work
quotas.
Role demands include role conflicts, role
overload and role ambiguity.
Interpersonal demands include lack of
social support and poor interpersonal
relationships.
Defining Stress
Common Causes of Stress
Organizational structure causes include
excessive rules and lack of opportunity to
participate.
Organizational leadership causes include
supervisory styles which cause unrealistic
pressures, tight controls, and the threat of
job loss.
Defining Stress
Common Causes of
Stress
Personal Factors
Family issues
Personal economic
problems
Inherent personality
characteristics
Defining Stress
Symptoms of Stress
Physiological symptoms (increased blood
pressure, headaches, increased pulse rate,
etc.) are the most difficult to observe.
Psychological symptoms (increased tension
and anxiety, boredom, procrastination, etc.)
can lead to productivity decreases.
Behavioral symptoms (increased smoking or
substance consumption, sleep disorders,
etc.) also affect the organization.
Defining Stress
Reducing Stress
HRM approaches include
matching individuals to their jobs
clarifying expectations
redesigning jobs
offering involvement and participation
Defining Stress
Reducing Stress
Dilemmas for HRM include:
balancing the need to
energize people with the need
to minimize dysfunctional
stress
deciding how much an
employer can intrude on
employees personal lives
Defining Stress
A Special Case of Stress: Burnout
Burnout is a function of three concerns:
Chronic emotional stress with emotional
and/or physical exhaustion
Lowered job productivity
Dehumanizing of jobs
Defining Stress
Causes and symptoms of burnout:
Organization characteristics
Perceptions of organization
Perceptions of role
Individual characteristics
Outcomes
Identification
Prevention
Mediation
Remediation
substance abuse
bereavement
child-parent problems
marriage problems