CON4562 - Donn-CON4562OpenWorld SF 2015 Healthbis V3.5 No Notes

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Confidential Internal
Rapid Oracle E-Business

Implementation to
HealthBIS Private Cloud
Presented with
Supporting the HealthBIS Private Cloud through

Oracles Advanced Support Gateway
Deane Compton
Oracle Technical Solution Architect
HealthBIS
Steve Donn
Principal Advanced Support Engineer
Oracle Advanced Customer Support.
Oct 28, 2015
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Agenda
1
The Customer
HealthBIS Decision Process
Migration
The Advanced Cloud Platform Service
Service Roadmap
Summary

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Agenda
1
The Customer
Migration
4
5
6

Service Roadmap
Summary

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New Zealand (NZ) Factoids

No part of the country is more than 79 miles (128km)
from the sea.
The clearest water in the world. Blue Lake, in Nelson
Lakes National Park. 80m deep, the bottom is visible
from the surface.
About one third of the country is protected national
park.
New Zealand is similar in size to the UK and Japan.
There are more vending machines in Japan than there
http://www.buzzfeed.com/jemimaskelley/things-you-did-not-know-about-neware people in New Zealand.
zealand#.wrZzgnlbDd
The Customer
Model
Waikato DHB
(why-cat-o)
Bay of Plenty
DHB
Canterbury
DHB
+ West Coast
DHB
Collaboration of NZ Public
Healthcare providers known as
District Health Boards (DHBs).
Hospital and Community Outpatient
services. Since 2006. HealthBIS is
four of the twenty DHBs in NZ.
Private cloud for the Financial
Planning and Supply Chain Oracle
EBusiness Suite (currently
11.5.10.2)
HealthBIS DHBs work
collaboratively, no one member
being in charge.
Each DHB has their own EBS
business support & development
teams.
NZ Coverage by HealthBIS
Basic Facts
NZ Total
HealthBIS
Population 4,599,000 1,175,000 (25.55%)

Medical Staff
7,648
1,974
(25.81%)
Nursing Staff
24,900
7,005 (28.31%)
Funding
11.667B
3.065B (26.27%)
Waikato has the largest hospital campus in the

Southern Hemisphere
HealthBIS Financial Planning and Supply Chain

(FPSC)
Financials
Accounting (Financial and Project), Reporting (BIPublisher,
Discoverer), eAM etc
Oracle Planning and Budgeting.

Supply Chain Inventory, WIP, iProcurement, XML Gateway
etc
Stock Replenishment - daily stock consumption. Everything
from cups, biscuits, plasters to theatre items.
Each consultant is a specialist. For each of their procedures
is a Bill Of Materials. Each patient is slightly different.
Procedure packs are preordered and delivered (3PL),
Agenda
1
The Customer
Migration
4
5
6

Service Roadmap
Summary

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12
The Situation
Was
Hosted by Canterbury DHB
from 2006
After earthquakes in
Christchurch 2011 relocated
to Waikato.
Outsourced hosting,
hardware plus services
bundled.
Easy to procure.
Near capacity.
Change to
Private Cloud Sep/Oct 2014
replaced: datacentre, domain,
network, hardware and supplier
management.
Hybrid of Risk/Reward for all
More capacity: to meet
additional business outcomes
with stability
Increased capacity: normal in a
hardware refresh
Increased performance: is
possible in a hardware refresh
not guaranteed
Success needed for roadmap to
extend.
13
How did we come to our decision

Understandin - Attend presentations (lots of them over many
g
years)
Experience
- Be very clear on the desired outcome.
Networking
- Oracle ODA Product Managers visited our

country, we attended their presentation, we
spoke personally.
Specialists
Roadmap
Vision
Intuition
- Local systems presales investigate many

options.
- E-Business Suite on ODA Solution in a Box.
- A Programme Manager really good a collating
Why Oracle Database Appliances

Next generation preconfigured platform
Not wanting an engineering project to assemble hardware.
Embodies years of Oracle whitepaper advice.
Like buying a Car.

Could make from spare parts, Popular Mechanics or buy factory
assembled.
Wanted uniformity, serviceability and performance of the Factory
Assembled and Configured outcome.
We had more time and focus to expend effort on

Delivering the outcomes
The Essential
Elements
Oracle as much as possible
more reliable outcome (less mix-n-match,
less of an engineering project)
Oracle Hardware
ODAs multiple (for flexibility)
Switches 10GbE (as fast as you can afford)
X4-2L additional storage for operational
flexibility (40TB), utilities and monitoring.
Secure Backup and SL150 tape solution (off site recovery)
Improved Reliability and Performance
License containment
Choosing our Implementation partner

Criteria
- described what not how
Transparent
- clear and consistent
Objective
- ask then listen
Decision
- made using judgment (some analytical,

some subjective).
Why Oracle ACS

- Listened, offered and delivered - enough of
the total outcome.
- Comfort for the migration - short timeframe
prove,
HealthBIS Private Cloud Roadmapmigrate,leverage
1. Migrate
Back office services
Lift n Shift - before contract end date
2. Prove BAU Dependability
ODA Consolidated Patch Update process
Financial Year End
BAU Services
3. Leverage (existing licences)
EBS Extensions and Custom Applications APEX
Sector Analytics OBIEE for Applications
Budgeting and Planning - Hyperion
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18
Agenda
1
The Customer
Migration
4
5
6

Service Roadmap
Summary

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19
The Migration: Requirements review

Hardware provided by Oracle
Two X4-2L media servers , Switches
SL 150 Tape backup device
Two X4 Oracle Database Appliances
Software managed by Oracle

E-Business Suite 11.5.10 & Discoverer
Grid control
Email
DNS
NTP
Oracle Secure Backup
20
The Migration: Challenges

Time Constraints
From award of contract to go-live project was 8 weeks covering
Detailed design, build, migration
User testing/interfaces
Limited options for migration

No access to source system
Resource Planning and Co-ordination

Skillsets (EBS, Discoverer, Database, OEM, OVM, OL, Solaris,
OSB, Network, Email)
Not a challenge.
Engineered system setup
21
The Migration: Strategy

Follow the KISS principle
Keep upgrades to minimum
Database 10g to 11g
Changes to architecture and layout only made for availability /

performance / stability improvement
Follow principles of Solution-in-a-box

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22
Migration: Architecture

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23
Migration Method
RMAN Database
recovery
DB
Source
EBS RapidClone
DB
EBS &
Discover
er
EBS
Multiple
Incremental
Apply
Upgrade
to 11G
DB
11G
Discover
er
Apply Interop
patches
Migrate to DB
ASM
11G
ASM
Convert
to RAC
EBS
RAC
DB
Configure for
RAC
EBS

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24
Cloud Management Benefits with Database

Appliance
Patching simplified
One patch for entire ODA stack.
Firmware, bios, OS, OVM, grid infrastructure, database etc
Easy to keep everything current.

Allows DBA to do more.
Simple & Rapid Oracle deployment

Single command to deploy Oracle home and databases
Templates for rapid VM deployment.
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25
Agenda
1
The Customer
Migration
4
5
6

Service Roadmap
Summary

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26

Application
Operations Support
HEALTHBIS
Cloud Components
Monitoring
Resolution
Application
Sys Admin /
Changes /
Maintenance
EBS
Email
Middleware
Database
RMAN
Operating System
Oracle Linux
Oracle Solaris
Server
ODA
x86 Server
ACS Remote
Services
ACS Remote
Services
AMR
AMR
Advanced
Monitoring
and
Resolution
(AMR)
Tape Library
Oracle Secure Backup
Switches
Network
DNS
Proxy Services
TECHNICAL ACCOUNT MANAGEMENT (TAM) SERVICES

Remote
Services team
AMR team
Oracle
Advanced
Support
Gateway
Advanced
Support Portal
Events management and Oracle access to

HealthBIS through the OASG
AMR Control Centre team provide initial
Incident Management and then escalate
to Tier 2/Tier 3 teams for support
including ACS remote services
AMR Tier 2/Tier 3 & ACS Remote Services
teams connect to HealthBIS private cloud
through OASG
HealthBIS provided with IM, PM, CM
Management visibility through Advanced
Support Portal
Advanced Support Portal and service
built on ITIL framework and processes
28
Benefits of the Advanced Cloud Platform Service

The mix of global and account focused support has allowed
the service to leverage scale and provide customer focus
Global team broadens local ACS skills, and provides service
infrastructure and process.
Local team provides in-depth knowledge of ODA/EBS and customer
focus
Able to benefit from direct access to Oracle support and

product development
Providing visibility and transparency for environment
performance, availability, and incident management
29
Agenda
1
The Customer
Migration
5
6

Service Roadmap
Summary

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30
The Service Roadmap: What next

Further develop the service catalogue for provisioning and
growth
Increase the ratio of proactive to reactive work as legacy
issues are resolved
Use the learning's from this customer to help further
enhance the AMR Service and the Portal
Encourage the customer to take greater advantage of self
service features i.e. reporting, OASG services
31
Agenda
1
The Customer
Migration
4
5

Service Roadmap
Summary

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32
Performance :
Calendar Year: 2014
PO_Headers: 114,000
PO_Lines: 295,000
Calendar Year: 2015
(15.Oct.2015 ->
estimated)
PO_Headers: 116,000
8vcpu = 4 cpus = 2 licences (per node)
PO_Lines: 303,000
User Anecdotes
We certainly feel we have a more secure and better
understood environment.
Month-End/Year-End. Previously we locked out users. Now
everyone stays in and complete processing with no noticable
impact.
Performance is difficult to say as we are used to this
environment now so it is difficult to remember what it was
like. Rose thinks it is faster now than it was before.
Management Anecdotes
Before: Was unsure each and every day whether we
would have a working system by the following morning
and it DID keep me awake.
After: Not given it a moments thought.
Chief Financial Officer
General Manager, Corporate Services
Bay of Plenty District Health Board
The ODAs perform much better and are more stable than
what we had previously, and we have a lot of confidence
working with the Oracle Support team.
Finance & Procurement Systems Manager | CDHB | 68863
Certainly much more stable than we previously had! I
have not heard anything detrimental in regard to support
so would suggest this is same or better than previously
GM Finance
Canterbury District Health Board & West Coast District Health Board
The time spent on resolving support and availability

issues since the move to Oracle ODA infrastructure has
reduced by over 90% which means we can focus on
other activities that deliver value for the DHB
Programme Manager Corporate Services | Waikato District Health Board
Ive been through several Oracle and JDE
implementations/upgrades and with the exception of this
projectin all of them the infrastructure workstream was
hard sizing, configuration, database management,
indexing, connectivity, printing issues and I will be
forgetting a whole lot.
During the project I waited for the issues to emerge and
they did not.
It actually felt far too easy, but it worked.
Executive Director Corporate Services | Waikato District Health Board
Summary
Outcomes maintains focus
Concise and Transparent
Clarity for us a small number of vendors
less of an engineering project
speed to outcome
leverage - less is more
Special thanks
Questions

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CON4562 - Donn-CON4562OpenWorld SF 2015 Healthbis V3.5 No Notes

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Safe Harbor Statement

The preceding is intended to outline our general product direction. It is

Oracle Confidential Internal/Restricted/Highly

Keep Learning with Oracle

Live Virtual Class

Rapid Oracle E-Business

Supporting the HealthBIS Private Cloud through

HealthBIS Decision Process

The Advanced Cloud Platform Service

Oracle Confidential Internal/Restricted/Highly

HealthBIS Decision Process

The Advanced Cloud Platform Service

Oracle Confidential Internal/Restricted/Highly

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

New Zealand (NZ) Factoids

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Population 4,599,000 1,175,000 (25.55%)

Waikato has the largest hospital campus in the

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

HealthBIS Financial Planning and Supply Chain

Oracle Planning and Budgeting.

HealthBIS Decision Process

The Advanced Cloud Platform Service

Oracle Confidential Internal/Restricted/Highly

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

How did we come to our decision

- Be very clear on the desired outcome.

- Oracle ODA Product Managers visited our

- Local systems presales investigate many

Why Oracle Database Appliances

Like buying a Car.

We had more time and focus to expend effort on

Choosing our Implementation partner

- described what not how

- clear and consistent

- ask then listen

- made using judgment (some analytical,

Why Oracle ACS

HealthBIS Decision Process

The Advanced Cloud Platform Service

Oracle Confidential Internal/Restricted/Highly

The Migration: Requirements review

Software managed by Oracle

The Migration: Challenges

Limited options for migration

Resource Planning and Co-ordination

The Migration: Strategy

Changes to architecture and layout only made for availability /

Follow principles of Solution-in-a-box

Oracle Confidential Internal/Restricted/Highly

Oracle Confidential Internal/Restricted/Highly

Oracle Confidential Internal/Restricted/Highly

Cloud Management Benefits with Database

Easy to keep everything current.

Simple & Rapid Oracle deployment

HealthBIS Decision Process

The Advanced Cloud Platform Service

Oracle Confidential Internal/Restricted/Highly

The Advanced Cloud Platform Service

TECHNICAL ACCOUNT MANAGEMENT (TAM) SERVICES

The Advanced Cloud Platform Service

Events management and Oracle access to

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |