Escolar Documentos
Profissional Documentos
Cultura Documentos
Performance Management
2016 Cengage
Learning.
All Rights
Reserved.
May
be copied,
scanned,
or duplicated,
in whole
or inexcept
part, except
as permitted
in a license
2016Cengage
Learning.
All Rights
Reserved.
May not
be not
copied,
scanned,
or duplicated,
in whole
or in part,
for usefor
asuse
permitted
in a license
distributed with
distributed
with
a
certain
product
or
service
otherwise
on
a
password-protected
website
for
classroom
use.
a certain product or service otherwise on a password-protected website for classroom use.
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2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
124
management
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
125
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
126
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
127
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
128
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
129
1210
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1211
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1212
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1213
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1214
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1215
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1216
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1217
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
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Job knowledge
Timeliness of output
Positive and negative effects
of effort
Suggestions and ideas
generated
Dependability (absenteeism,
tardiness, work done on time)
Safety
Amount of supervision
required (initiative)
Aptitude
Cooperation (effectiveness in
dealing with others)
Adaptability
Ability to work with others
Ability to learn
Quantity and quality of work
Effectiveness of resource use
Customer service orientation
Judgment
Appearance
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1219
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1220
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1221
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1222
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1223
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1224
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1225
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1226
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1227
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1228
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1229
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1230
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1231
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1232
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
1233
FIGURE 12.10
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.
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KEY TERMS
360-degree evaluation
Ability
Coaching
Critical incident method
Gain-sharing plans
Leniency error
Merit
Pay for performance
Peer evaluation
Performance appraisal
Performance standards
Rater bias
Seniority
System of performance
management
2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with
a certain product or service otherwise on a password-protected website for classroom use.