HUMAN RESOURCE

MANAGEMENT:
THE PAGCOR EXPERIENCE

PAGCOR Vision

PAGCOR

a SURE BET for PROGRESS

in Gaming, Entertainment,
and Nation-building.

PAGCOR Vision
We will captivate our customers with a worldclass gaming and entertainment experience,
improved infrastructure and more competitive
facilities, and highly professionalized manpower;

PAGCOR Vision
We will showcase to the world the exceptional
Filipino way of serving customers;

PAGCOR Vision
We will be a pillar for national progress by
instilling integrity as the backbone of our
regulatory duties; investing in the education of
Filipinos;
prime moving and championing
Philippine tourism, culture and arts.

Our Mission

PAGCOR Mission
To achieve operational excellence, revenue

growth and competitive advantage.

PAGCOR Mission
To attain and enforce a regulatory framework that

preserves the integrity and drives the development

of the Philippine gaming industry.

Our Mission

PAGCOR Mission
To continue being a responsible and responsive

partner of the government in its nation-building

programs.

Our Mission

PAGCOR Mission
To actively participate in efforts of the tourism

sector to transform the Philippines into an exciting

R&R and entertainment haven for local and foreign
travelers alike.

Functional Areas of HRDD

Recruitment, Selection and Placement
Compensation Administration
Training and Development
Human Resource Planning
Employee Relations
HR Records and Statistics
Health and Safety

Recruitment, Selection and Placement

Continuous processing for manpower pooling

for future requirements

Emphasis on filling up vacant positions from
within
Recruitment based on demographics
Maintenance of old reliable qualifying exam,
math exam and panel interview in selection
process

Compensation Administration
Separate department for provident fund management that

handles forced savings, car plan, housing loan, multipurpose loan, retirement plan, etc.
Performance-based compensation (PES)
Productivity Incentives, Bonuses
Model Employee/ Loyalty Awards
Leaves of Absence

Training and Development

Basic Skills and Attitude Development
Management development training
Supervisory training
External training
Public offerings on gaming education

Human Resource Planning

Maintenance and update of Plantilla
Implementation of Career Development Program
Conduct of manpower review

Employee Relations
Investigation and adjudication of cases being handled by

Security Department and Corporate and Legal Services

Department
Implementation of Morale, Welfare and Recreation
Program aimed at fostering camaraderie, unity and
industrial peace
Administration of Code of Discipline

Human Resource Records and Statistics

Maintenance of employment records in joint undertaking

with IT Department
Readily accessible information on employment used in
research and studies conducted in other functional areas
as in compensation administration, training and
development, etc.

Health and Safety

Health and safety concerns are handled by separate

departments , Health Services Department and Security

Department, respectively
Annual Medical Examination
Medical and Dental Clinics in all branches
In-House Health Care Plan
PAGCOR Pharmacy

Issues Addressed thru Improved HRM Practices

Referrals from higher government authorities
Quality of first line leadership
Compensation of employees vis a vis counterparts in

government and private sector

Balance of Work-Life
Need for higher education
Increased demand for gaming personnel

Recommended Courses of Action

Organization Review
Job Evaluation/ Wage and Salary Administration
Management Development Programs
Intensive Career Development Program
Morale Survey
Conduct of More Activities to Ensure Work-Life Balance