1.

Nature and Scope

of
Communication

Benefits of Effective Communication

Enhanced professional image

Increased productivity
Stronger decision making
Quicker problem solving
Healthier business relationships

Contd

Improved customer relations

Increased awareness among employees
Lesser misunderstanding
Better quality of documents

Communication Basics
Functions
Information
Control
Motivation
Emotional Expression

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Functions of Communication
1. Information

Managers receive and transmit the information that

enables them to solve problems and make decisions.
In case of any decision, the managers need to take the
information from employees before arriving to final
decision.

2. Control

Control refers to power to influence peoples behavior.

In case of any grievances, the employees should
communicate to their immediate boss.

Contd
3. Motivation

Motivation refers to the fostering of motivational spirit

among the employees.
Need of effective communication to define the goals,
giving feedback on the progress and reinforce the
desired behavior.

Contd
4. Emotional Expression

Emotional expression relates to the function of

communication in expressing or letting out the feelings
and emotions of employees under various
circumstances.
Feeling of satisfaction, dissatisfaction and frustration.

Communication Basics
Process
Step 1: Sender conceives an idea depending on
the purpose of communication.
Step 2: Sender chooses appropriate symbols and
encodes the idea and formulates the message.
Step 3: Sender sends the message through the
appropriate channel. (oral or written)
Step 4: Receiver receives the message.

Contd
Step 5: Receiver decodes the symbols and
interprets the message.
Step 6: Receiver sends response that is observed
by the sender.

Contd
The communication process takes place within a
communication environment, which is also called
communication context/frame of reference.
Both sender and receiver should be aware of the
context.
When sender selects the channel and sends a
message, it first enters the sensory world of the
receiver.
Unique mental make up is formed on the basis of
knowledge, emotions, cultural background etc.

Contd
The filtered message is sent to receivers brain and
the message is interpreted.
No two people have identical filters.
Receiver may respond in the form of words, gestures,
physical actions etc.
When the response enters the senders sensory world,
his mental filter gives a meaning to the response.
Hence, another cycle of communication begins.

Contd
This process may continue as long as two people
wish to communicate.
Written communication also follows a similar
process.

Communication Basics
Process

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Components of Communication

Sender (Encoder)
Message
Channel
Receiver (Decoder)
Response and Feedback

Basic Facts about Communication

Without receiving a response, the cycle is
incomplete.
Meanings received are not necessarily same as
the meanings transmitted.
Meanings sent and meaning received is in the
mind of the sender and the receiver.
Symbols used in communication are imperfect.