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Manufacturing
McGraw-Hill/Irwin
Overview of manufacturing
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Reliability
Likelihood that the product will
perform throughout its expected
life
Durability
The actual life expectancy of the
product
Conformance
Does the product meet its
specifications as designed
Features
What different functions or tasks
can the product perform
Aesthetics
Is the styling, color, workmanship
pleasing to the customer
Serviceability
What is the ease of fixing or
repairing the product if it fails
Perceived Quality
Based on customers experience
before, during and after they
purchase a product
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Manufacturing perspectives
Brand power is the measure of customer
preference based on reputation, product
quality and supply chain capabilities
Volume is traditionally treated according
to the principle of economy of scale
Average cost to produce product declines as
manufacturing volume increases
Particularly important when high fixed costs
are present
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Procurement Cycle
Cycle
Manufacturing Cycle
Customer Delivery
MTP
Strategy
ATO
Strategy
MTO
Strategy
ETO
Strategy
Total Cycle Experienced by Customers.
Figure 5.1 Manufacturing Strategy and Performance Cycles
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Table 5.1
Manufacturing process characteristics
Job Shop
Batch
Product
Variety
Volume
Strategy
Customer
Leadtime
Very high
High
Very low
Low
ETO/MTO
ETO/MTO/
ATO
Very long
Long
High
Very high
ATO/MTP
MTP
Short
Very short
Line Flow
Limited
Continuous Very limited
Flow
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/MTS
Figure 5.2 Total Cost of Manufacturing
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Mass customization
Flexible manufacturing
Lean systems
Six sigma
Requirements planning
Design-for-manufacture
Design-for-logistics
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Manufacturing characterizations
Flexibility Economies of scale
Responsiveness
Engineer to
Order (ETO)
Make to Order
(MTO)
Assemble to
Order (ATO)
Configure to
Order (CTO)
Make to Stock
(MTS)
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Flexibility-based strategies
Flexibility strategy defines the role that operations
plays in the business and overall supply chain
strategy
Four Competitive Strategies
Mass Customization
Fast Lean Launch
Volume Response
Robust Operation
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Mass customization:
What is it?
MC Demand-Supply Chain
Standard
Custom
Product Customization
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Mass customization:
Where does it work?
Market Characteristics:
Sufficiently large customer segment that values translatable variety
Turbulent, dynamic market
Unpredictable demand - but not entirely unpredictable!
Little impact of regulation or other constraints (designer drugs?)
Product/Process Characteristics:
Modular or adjustable product building blocks
Predictable components/functions interactions
Standardized process/skill building blocks
Reasonable lead times, steps, work content
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Mass customization:
What does it take to succeed?
Sense
Direct relationships with customers demand management
Technologies: measurement, data capture, communication, CRM, POS
Interpret
Technologies: imaging, data translation, configuration management,
CAD/CAE/CAPP
Product modularity and good configuration management
Respond
Close relationships with supply chain elements (VI?)
Technologies: CAM, FMS, mixed model lines, digital tracking and control,
cellular mfg
Production rate
Conventional Launch
Time
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Custom
Product Customization
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Robust operations:
What is it?
Supply Variability
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Robust operations:
Where does it work?
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Robust operations:
What does it take to succeed?
Fast Lean
Launch
Mix/Volume
Response
Robust
Operations
Engineer to
Order
Make to
Order
Assemble to
Order
Configure to
Order
Make to
Stock
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Lean systems
Lean is a philosophy of
manufacturing that
emphasizes the
minimization of the amount
of all resources (including
time) used in the operation
of a company
Defining principle is the
elimination of waste
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Logistical interfaces
Resources must be procured, positioned, and
coordinated as needed to support the
manufacturing strategy selected
Four approaches to achieve this are:
Just-in-time (JIT)
Materials requirements planning (MRP)
Design for logistics
Performance based logistics
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