Silleed Usability Test

Results
Ross Bradley, Lindsey Manning,
Tyler Jackson, Greg Hayes,
Philip McGehee, and Joseph Lenox

Average Success Distribution by Task

Task 1 Results
Tested Initial Reaction to the
Website
Out of Quesenberry's 5Es was
specifically Engaging
Specific Observations
Almost all users said
something positive about
the slideshow
Users commented on the
amount of text on the
homepage
A few saw some alignments
issues with some parts of
the home page

Task 2 Results
Tested the intuitiveness and
information deliverability
of the website
Out of Quesenberry's 5Es was
specifically Easy to Learn,
Error Tolerant, and
Effective
Specific Observations
Almost all users clicked on
the Leadership Training
tab thinking it would take
them to information about
services offered when it
just links back to the
homepage
Way too much text on the Our
Services page. Some
users were overwhelmed

Task 3 Results
Tested the intuitiveness and
information deliverability of
the website
Out of Quesenberry's 5Es was
specifically Easy to Learn,
Error Tolerant, and Effective
This task let the user roam around
all the pages of the website
and give feedback
Specific Observations
Layout is not clear
Too much text on pages
Green text on this page looks
clickable, but its not and
some users thought the text
was a link

Task 4 Results
Tested the intuitiveness and
information deliverability of the
website
Out of Quesenberry's 5Es was
specifically Efficient, Engaging,
Error Tolerant, and Effective
This task specifically tested the
websites overall layout and the
ability of the website to convey
employee information
Specific Observations
Too much text on Dr. Stanley Ellis
about page
Comments on green text again
Liked the testimonial quotes on the
left side of the page

Task 5 Results

Tested the intuitiveness and

information deliverability of the
website
Out of Quesenberry's 5Es was
specifically Efficient, Engaging,
Error Tolerant, and Effective
This task specifically tested the
websites overall layout and the
ability of the website to past
client information
Specific Observations
A few users did not like the blank
testimonies
Again, there was a disconnect
between whether or not the
completed projects were
testimonies or actual workshops

Task 6 Results

Tested inconsistencies within the

website and user reaction and
recovery
Out of Quesenberry's 5Es was
specifically error-tolerant,
effective, and efficient
This task specifically tested the
websites contact information
page and phone number
inconsistencies
Specific Observations
Only two users noticed the phone
number in the footer was
different
Many users didnt understand who
they were contacting because
the contact us page did not give

Task 7 Results

Tested the intuitiveness and

information deliverability of the
website
Out of Quesenberry's 5Es was
specifically Efficient, Engaging,
Error Tolerant, and Effective
This task specifically tested how
users would react to lack of
pricing information for services
Task was designed for user failure
Specific Observations
About half of the users reacted
negatively to the lack of pricing
information

Product Reaction Card Results

Most Selected Cards Overall
1. Business-Like
2. Simplistic
3. Approachable

Most Selected Positive Cards

4. Business-Like
5. Simplistic
6. Approachable

Most Selected Negative Cards

7. Busy
8. Difficult
9. Poor Quality