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An introduction
Introduction
A
Computer Hardware
The
The
The
The
The
Soft
Optical
Considerations in Choosing
Computer Hardware
Understand
Computer Software
For
System
software
refers to
programs developed using one of the
languages to perform specific tasks.
They can either be ready made and
customized or tailor made.
Factors
in selecting an
organizations software;
Cost
Authenticity
Appropriateness and Efficiency
Reliability and security
Compatibility
Support
User friendly
Portability (number of machines to be
installed)
Liveware
Types of Computers
Computers
three
1. Classification based on their purpose
includes special-purpose computer and
general-purpose computer.
Special-Purpose
Computer is a
computer designed for a particular
function, executing the same stored
set
of
instructions
whenever
requested. For example
.microwave ovens
General-Purpose
Computers
are
computers that can be used for solving
many different types of problems.
Available in many sizes and a wide range
of capabilities.
Can be classified as follows:(physical size)
Microcomputers
Laptop computers
Desktop computers
Workstations
Minicomputers
Mainframe computers
Supercomputers
Microcomputers:
Minicomputers:
Mainframe
Computers:
Are larger than minicomputers but
smaller than super computer, a
powerhouse with massive memory
and extremely rapid processing
power.
It is used for very large business,
scientific or military application
where a computer must handle
massive amounts of data or many
complicated processes
Supercomputers:
Is
highly
sophisticated
and
powerful computer that is used for
tasks requiring extremely rapid
and complex calculations with
hundreds of thousands of variable
factors.
Used in many areas of scientific
research,
weather
prediction,
aircraft design, nuclear weapon
and so on.
Quality
New
Demerits
Capital
Overdependence:
Organizations
can become to dependent on
computer
based
systems.
Occasionally they will malfunction.
If the break down is critical,
business could be lost. A worst case
scenario is the organization going
bankrupt.
Lack
of
flexibility:
External
changes
can
occur
quickly.
Organizations must be able to
respond quickly. This can be
impeded by systems that take time
Staffing
difficulties: Introducing
new ICT systems often means the
retraining of staff. In some cases,
specialist staff - who may be costly
and in short supply - will need to be
employed. In some instances, jobs
will be lost. This is a cost saving for
the organization but not good news
for the individual who looses the job.
Computer
Networking,
Telecommunications
& E-Commerce
Computer Networking
Computer Networking
A
Applications
of Computer Networks:
Resource Sharing: Computer networks
can help share hardware (computing
resources, disks, printers) and Software
(application software)
Information Sharing: It helps in easy
accessibility from anywhere files and
databases and search Capability
Communication: this could be through
Emails or Message broadcast
Remote computing: that is logging in in one
computer and working from another in the
network
Distributed processing (GRID Computing)
Networking
Components: these
include,
Networking Media: this simply as the
means by which signals (data) are
sent from one computer to another
(either by cable or wireless means).
Interconnecting
Devices:
these
include Hubs, Switches, Routers,
Wireless Access Points, Modems etc.
Computers: these includes servers
and client computers.
E-mail
Searchable Data (Web Sites)
E-Commerce
News Groups
Internet Telephony (VoIP)
Video Conferencing
Chat Groups
Instant Messengers
Types
of networks:
Local-area network (LAN):
A
network that connects a relatively small
number of machines in a relatively
close geographical area. It is mainly
contained in one office or building.
Various
configurations,
called
topologies,
have
been
used
to
administer LANs;
Ring topology: A configuration that
connects all nodes in a closed loop on
which messages travel in one direction
Wide-area
network
(WAN):
A
network that connects two or more
local-area networks over a potentially
large
geographic
distance,
using
different topologies such as telephone
lines, fiber optic cabling, satellite
transmissions
and
microwave
transmissions.
Often one particular node on a LAN is
set up to serve as a gateway to handle
all communication going between that
LAN and other networks
Internetworking:
Intranet:
An intranet is a set of networks, using the
Internet Protocol (IP) and IP-based tools
such as web browsers and file transfer
applications, that is under the control of a
single
administrative
entity.
Most
commonly, an intranet is the internal
network of an organization
Extranet:
An extranet is a network or internetwork
that is limited in scope to a single
organization or entity but which also has
limited connections to the networks of one
or more other usually, but not necessarily,
trusted organizations or entities.
Extranet
allows
select
users
outside organization to use its
intranet
who
may
include
customers, business partners and
vendors.
Internet:
The
Internet
consists
of
a
worldwide
interconnection
of
governmental, academic, public,
and private networks based upon
the networking technologies of the
Internet Protocol Suite.
Major
Internet Service:
Telecommunications
Telecommunications
is the exchange of
information in any form (voice, data, images,
audio, video) over computer-based networks.
The explosive growth of the Internet and the
World Wide Web has spawned a host of new
telecommunications products, services, and
providers.
Web browser suites, HTML Web page editors,
Internet and intranet servers and network
management
software,
TCP/IP
Internet
network products, and network security fire
walls are just a few examples.
Telecommunications
is
also
being
revolutionized by the rapid change from
analog to digital network technologies.
These provides (1) significantly higher
transmission speeds, (2) the movement
of larger amounts of information, (3)
greater economy, and (4) much lower
error rates than analog systems.
In addition, digital technologies allow
telecommunications networks to carry
multiple types of communications (data,
voice, video) on the same circuits.
Another
major
trend
in
telecommunications technology is a
change from reliance on copper
wire-based media and land-based
microwave relay systems to fiberoptic lines, cellular, communications
satellite,
and
other
wireless
technologies.
These
changes
in
telecommunications industries and
technologies just mentioned are
causing a significant change in the
Thus,
Telecommunications
Networks:
A communication network is any
arrangement where a sender
transmits a message to a receiver
over a channel consisting of some
type of medium. A simple model of
a
telecommunications
network,
consists of five basic categories of
components;
Terminals,
Telecommunication
Processors,
Telecommunication channels or media,
Computers,
and
Telecommunications
Control Software
Wireless
Technologies:
Broadcast
Radio
distribute
signals
through the air over long distance, uses an
antenna and function even though line of
sight is interrupted.
Cellular Radio it is a form of broadcast
radio used for mobile communication
which uses high frequency radio waves to
transmit voice or data
Microwaves
involves radio waves
providing high speed transmission . Must
be in the light of sight (cant be obstructed)
and used for satellite communication.
Infrared
transmission
involves
sending signals through the air via light
waves, requires line-of-sight and short
distances (a few hundred yards).
Commonly used for remote controls and
often used to connect keyboards, mouse
and printers
Computers
Telecommunications
control
software consists of programs that
control telecommunications activities
and
manage
the
functions
of
telecommunications
networks.
Examples
include
network
management programs of all kinds,
such as telecommunications monitors
for
mainframe
host
computers,
network
operating
systems
for
network servers, and web browsers for
microcomputers.
involves
Digital enablement of transactions
and processes within a firm,
involving
information
systems
under the control of the firm
E-business
does
not
involve
commercial transactions across
organizational boundaries where
value is exchanged
E-commerce
involves
Digitally
enabled
commercial
transactions between organizations
and individuals.
Digitally enabled transactions include
all transactions mediated by digital
technology
Commercial transactions involve the
exchange
of
value
across
organizational or individual boundaries
in return for products or services
E-Commerce
allows businesses to be
more effective and efficient in
responds to customers needs and
wants as well as in conducting
transactions with suppliers and
within the company itself. It has
changed the way that business is
being conducted.
The meaning of E-Commerce is not
one simple definition it can mean
many things to different people.
One
Types
of E-Commerce
B2B- between businesses
B2Cbetween
business
and
consumer
C2C- between two or more
individuals
C2Bconsumer
initiated
interactions and transactions.
Online
Strategic Uses of
Information Technology
IT & Competitive
Advantage
Many
In
Making
Risks
Involved in Making IT a
Strategic Resource:
Overview of an
Information System
What is an Information
System?
Information Systems
Information
Information
concepts:
File
Computer-based
Information
systems:
This refers to technology infrastructure
that includes all hardware, software,
databases, telecommunications, people,
and procedures Configured to collect,
manipulate, store, and process data into
information in an organization.
Business
Value of Information:
Information can be used by managers
to carry out the following activities:
Information for planning:
Information
for
controlling
(concurrent, preliminary, feedback).
Whether processes and outcomes
conform to norm (plans)
Information
for
performance
measurement
(HR,
budgets,
operations)
Level
of decision-making and
Information needs:
Strategic Information: used by senior
managers to plan and asses the progress
of set objectives. Such information may
include
overall
profitability,
future
marketing
trends/prospects,
capital
investment needs, competitors strategies.
Strategic information is therefore: Derived
from both external and internal sources,
highly summarized and specific, relevant
to the long-term and concerned with the
organization as a whole.
Rationale
of information
management:
Information must be managed just
like
any
other
organization
resource because it may provide
the organization with a strategic
advantage.
The role of information for an
organization in hospitality and
tourism may be classified into
three:
Support business processes
Support
Support
It
Information
management
entails the following tasks
1. Identifying future information needs
2. Identifying information sources
3. Collecting
and
processing
the
information
4. Storing the information for current and
future reference
5. Ensuring
that
information
is
communicated to those who need it
but not to those whose are not
entitled to it
Business Information
Systems
Types and Applications
Types of IS
The
Transaction
processing systems
(TPS)
It is a computerized system that
performs and records daily routine
transactions necessary to conduct
business e.g invoicing, employee
record keeping, credit control etc.
It supports activities at the
operational level where jobs are
routine
and
repetitive.
T.P.S
provides information for internal
support.
Management
information systems
(M.I.S)
This is a system that converts data from
external and internal sources into
information and communicating that
information in an appropriate form to
managers at all level and all functions to
enable them make timely and effective
decisions. M.I.S derives majority of its
data from T.P.S
Characteristics of M.I.S
They are generally past and present and
not future oriented
M.I.S
mainly
produces
programmed
reports those produced at predetermined
times such as monthly, weekly or
annually, Exceptional reports which shows
out of the ordinary data e.g. inventory
reports that list only those items with
fewer orders, On demand reports usually
requested by managers when information
is needed that focuses on a particular
problem and event initiated reports
usually dealing with a change in the
condition that requires immediate action
such as out of stock reports.
Decision
DSS
DSS
are
Used
for
semi-structured/structured
decisions i.e part of their analysis can be
computerized
while
insight
and
judgment of the user is required to
control the process.
It supports decision making and doesnt
give predetermined solutions nor does
replace the manager.
There must be interaction between the
computer and the manager for effective
problem solving.
D.S.S
Executive
information systems
(E.I.S)
This system gives senior management
easier
access
to
selected
and
summarized articulate information on
areas of organizational activities from
internal and external data bases. They
are
less
analytical
but
deliver
information to the managers on demand
and on a highly interactive basis and
more open ended manner. They draw
summarized information from MIS and
DSS.
Features
of I.E.S
Strategic
information systems
(SIS)
Is a system that enables companies gather
information about their competitors, the
industry and the economy which can help
them lead and sustain competitive
advantage. Information is needed in the
following areas
Threats of new entrants
Threats of substitute products
Bargaining power of suppliers
Bargaining power of buyers
The
Artificial
systems
Artificial intelligence (A.I) is a branch of
computer science that intends to produce
computer programmes that simulate
human intelligence.
It is an effort to develop a computer base
system (Hardware and software) that
behave like human. A.I will be able to:
Learn natural language
Accomplish co-ordinated tasks
Exhibit logic, reasoning and intuition
Expert
Systems (E.S)
Are intensive intelligence systems
(software) that uses knowledge and
inference procedures to solve
problems difficult enough to require
significant human expertise for
their
solution.
It
uses
facts
(knowledge) and heuristics (rule of
thumb).
E.S
uses
reasoning
processes
similar
to
human
thoughts. E.S embody some of the
experience
and
specialized
knowledge and some experts. They
Characteristics
of E.S
They interact human beings with
users i.e. explains what it knows
and reasons for its answer
Uses knowledge in form of rules,
facts an concepts about what to do
or how to interpret a given set of
circumstances
It is capable of modification and
change as new expert information is
discovered
Common
Systems Development,
Security & Ethics
Systems Development
Systems Development
Using
Systems
Systems
to:
Analyze the information needs of
employees,
customers,
and
other
business stakeholders. This can be
achieved through interviews, use of
questionnaires,
observations
and
documentation analysis to get a better
understanding
of
organizational
operations.
Develop the functional requirements of a
system that can meet business priorities
and the needs of all stakeholders
Systems
Design:
to:
Develop specifications for the hardware,
software, people, network, and data
resources, and the information products
that
will
satisfy
the
functional
requirements of the proposed business
information system.
Systems analysis describes what a system
should do to meet the information needs
of users. It consists of three activities:
user interface, data, and process design.
Systems
Systems
Maintenance: At this
stage, you are to:
Use a post-implementation review
process to monitor, evaluate, and
modify the business system as
needed.
At this point the end users identify
the weaknesses and areas of
improvement needed to ensure the
system meet the initial objectives
and communicate this to the
system developers for review.
The
Ethics:
Ethics
Information
Some
An
Intellectual
Software
Accountability,
Liability
&
Control
IT can challenge our ability to identify
who is responsible for actions involving
systems that injure people.
IT can make it difficult to assign liability
and restore injured persons.
IT raises issues about who should control
information systems that have the
potential for injuring citizens.
The
System
The
Quality
Forms
Employment:
Reengineering
work
resulting in lost jobs
Equity and access the digital divide
where certain ethnic and income
groups in the United States less likely to
have computers or Internet access
Health risks which results from
Repetitive stress injury (RSI), Largest
source being computer keyboards
Computer vision syndrome (CVS)
Role of radiation, screen emissions,
low-level electromagnetic fields
Introduction
The
The
PMS
interfaces
with
other
independent systems such as the Central
Reservation System (CRS), the Point of
Sale (POS) systems, the Telephone Call
Accounting Systems, the Electronic Door
Locking Systems (EDLS), and Catering
Information Systems (CIS), among others,
to form the Integrated Hotel System.
The advantages of this include better
customer
service
and
providing
managers with the necessary information
needed to strategize for efficient, cost
effective hotel operations.
PMS
The
The
Common
An
PMS
Reservation
and Registration:
Similarly,
Creating
group
bookings
with
different numbers of different room
types blocked on each night.
Sending confirmation as required,
preferably by fax or email, as well
as printed for regular mails.
Setting up multiple folios for any
guest, with the system posting
charges
automatically
to
the
appropriate folio. This capability is
used to handle cases where a
guests company will reimburse only
room and tax, with all other charges
Registration
Also,
For
Housekeeping
The
Once
In
Guest
accounting:
This involves tracking all guest charges
and payments and producing the final
guest bill. A folio is opened for the guest
at registration to allow charges to be
posted to the guests account. This folio
must always be accurate, up to date and
capable of being produced for the guest
on demand. Charges posted to the guest
account include correct room rates,
taxes, and various hotel services such as
bars, restaurants and leisure facilities.
Sometimes
these
are
posted
manually from a paper docket
system but recently the trend has
been to use an integrated Electronic
Point of Sale (EPOS) System to post
charges directly and instantly onto
the guests account.
Night-audit:
Interfaces:
Central
Credit
Revenue
Management System;
This
interface constantly passes
current levels of reservations booking
activity in the PMS to a separate
revenue management system. This
system then analyses it against preset goals and historical trends, and
suggests changes in the PMS rates
and length of stay restrictions.
Call
Energy
Electronic
Electronic
Internet
Access;
This can be viewed in two ways. The first
instance is the internet accessibility that is
interfaced with the PMS and allows visitors
to the hotels own website to book
reservation directly in the PMS.
More sophisticated versions allow group
coordinators to access the PMS through the
web site to manage their own bookings,
enter rooming lists, and so on, and allow
individuals to enter a group or corporate
code to book at the negotiated rates.
The
Catering
For
Point
Back
Office Systems;
This software is for the normal
business area of the hospitality
industry. The Accounting system
tracks debtors and creditors and
generate
final
accounts
and
management reports periodically.
Payroll Systems automate the
process of calculating wages and
salaries, as well as maintaining
period-to-date balances.
The Relationship
Introduction