Escolar Documentos
Profissional Documentos
Cultura Documentos
BUSI 100
Jerry Post
Introduction to MIS
Outline
What is MIS?
Why MIS is Important?
What are e-commerce and e-business?
What do Managers do?
Business & Technology Trends
Re-engineering: Altering the Rules
Management and Decision Levels
An Introduction to Strategy
Cases: Fast Food Industry
Appendix: Finding Information
Introduction to MIS
What is MIS?
Information
Data that has been put into a meaningful and useful context.
Introduction to MIS
Introduction to MIS
Manufacturing
Accounting & Finance
Human resources
Marketing
Top management
Performance evaluationsexpectations
Introduction to MIS
Business-to-Consumer (B2C)
Business-to-Business (B2B)
E-Business
Introduction to MIS
Traditional
Mintzberg
Organizing
Planning
Control
Interpersonal
Informational
Decisional
Luthans
Traditional
Formal Communication
Networking
Introduction to MIS
50%
30%
20%
Meetings
Introduction to MIS
Making Decisions
Collect Data
Identify Problems & Opportunities
Make Choices
Introduction to MIS
Traditional Management
CEO
Commands
VP
Finance
VP
Marketing
VP
Accounting
Condensed reports
VP
HRM
VP
MIS
Analyze data
Customers
Introduction to MIS
Collect
data
12
Decentralization
Management Team
CEO
VP
Fin
VP
Mrkt
VP
Acct
VP
HRM
VP
MIS
Strategy
Finance
Team
Marketing
Team
Sales
Team
Accounting
Team
Methodology/Rules
HRM
Team
Corporate
Database
&
Network
Franchise
Customers
Introduction to MIS
13
Business Trends
Specialization
Management by Methodology and Franchises
Mergers
Decentralization and Small Business
Temporary Workers
Internationalization
Service-Oriented Business
Re-engineering
Introduction to MIS
14
Specialization
Mergers
Larger companies
Need for control and information
Economies of scale
Communication needs
Lower cost of management tasks
Low maintenance technology
Introduction to MIS
15
Temporary Workers
Internationalization
Service Orientation
Introduction to MIS
16
Farm
Mfg
Mgt
Service
1920
29%
44%
22%
6%
1940
23
38
30
1960
36
43
12
1980
32
52
13
2000
25
59
14
Introduction to MIS
17
US Employment Patterns
US Employment Patterns
160
m illions of w orkers
140
120
100
80
60
Service
Management
Manufacturing
Farm
40
20
0
1920 1930 1940 1950 1960 1970 1980 1990 2000
Introduction to MIS
18
Internationalization
US Merchandise Trade
1400
$ billion
1200
1000
Imports
800
Exports
600
400
200
Introduction to MIS
2000
1995
1990
1985
1980
1975
1970
1965
1960
1955
1950
1945
1940
1935
1930
1925
1920
19
Business Trend
Specialization
1.Increased
1.Reduction
Mergers
1.Four
1.Communication
Temporary Workers
1.Managing
of middle management
2.Increased data sharing
3.Increased analysis by top management
4.Computer support for rules
5.Re-engineering
Business
Trend
Summary
Internationalization
1.Communication
2.Product
design
3.System development and programming
4.Sales and marketing
Service Orientation
Introduction to MIS
1.Management
20
Business Operations
Introduction to MIS
Pr Tra
oc ns
es act
s C ion
on
tro
l
Tactical
Management
DS ES
S
Strategic
Mgt.
EI
S
MIS Organization
21
Operations, Tactics,Strategy
Sector
Operations
Production
Machine settings
Worker schedules
Maintenance sch.
Categorize assets
Assign expenses
Produce reports
Reward salespeople
Survey customers
Monitor promotions
Accounting
Marketing
Introduction to MIS
Tactics
Rearrange work area
Schedule new products
Change inventory method
Inventory valuation
Depreciation method
Finance short/long term
Determine pricing
Promotional campaigns
Select marketing media
Strategy
New factory
New products
New industry
New GL system
Debt vs. equity
International taxes
Monitor competitors
New products
New markets
22
Decision Levels
Decision
Level
Description
Example
Type of Information
Strategic
Competitive advantage,
become a market leader.
Long-term outlook.
Tactical
Improving operations
without restructuring the
company.
Expenses, schedules,
sales, models,
forecasts.
Operations
Day-to-day actions to
keep the company
functioning.
Scheduling
Transactions,
employees,
accounting, human
ordering supplies. resource management,
inventory.
Introduction to MIS
23
Introduction to Strategy
Customers
Suppliers
Competitors
Government
Introduction to MIS
24
Baxter/Strategy
Typical Supply Relationship
Hospital
Supply
Closets
American Hospital
Supply
Supplier
Warehouse
Supplier
Supply storeroom
Supplier
Introduction to MIS
25
Baxter/Strategy
AHS/Baxter Computer Link
Supplier
Hospital
Monitor
Usage data
Supply Closets
Deliver
Supplies as
needed
Free space
American Hospital
Supply
Computer
Baxter
Warehouse
Supplier
Supplier
Introduction to MIS
26
Strategy/Porter
Threat of
New Entrants
Bargaining Power
of Suppliers
Rivalry Among
Existing Competitors
Bargaining Power
of Buyers
Threat of Substitute
Products or Services
Introduction to MIS
27
Strategy/Organization
Strength
Source of strength
Value of strength
How can it be developed?
What could undermine it?
Development costs
Additional benefits
(opportunities)
Introduction to MIS
Weaknesses
Effect on company
Possible solutions
Cost of solution
Result and cost of leaving
as-is (do nothing)
28
Introduction to MIS
29
Cases: McDonalds
Rainforest Caf
Dave & Busters
www.mcdonalds.com
www.rainforestcafe.com
Dave and Busters
What is the companys current status?
What is the Internet strategy?
How does the company use information technology?
What are the prospects for the industry?
Introduction to MIS
30
Organization
Boolean searches
You know what you are searching for.
You have a vague idea about what you want.
Introduction to MIS
31
Colombia
1,889,871
Medellin
37,682
Medellin AND terrorism
575
(terror OR bomb OR kidnap)
1,920,549
(terrorism OR bombing OR kidnap)
1,012,458
Medellin AND (terror OR bomb OR kidnap) 1,563
Medellin AND (terror OR bomb OR kidnap)
AND American
AND (dead OR death)
535
Introduction to MIS
32
Introduction to MIS
33
81,801
908
26
34
47,000
5,060
2,820
699
463
Introduction to MIS
35