BSM/Business

Availability
Center
Strategy & Roadmap
April 2008
Customer-version

Hotel Valencia 355 Santana Row San Jose, California USA +408.423.5443

2008 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

How to use this document

This purpose of this roadmap is:

To communicate the HP BAC Software portfolio strategy, product
enhancement focus areas, and associated customer benefits over
the next 24 months to interested existing and prospective
customers of HP BTO Software

A Customer Disclosure Agreement (CDA) must be in place

Can:

Present this to customers in person or via web conference

Enable and co-present this with authorized HP Software Partners
to their customers in person or via web conference

Cannot:
Copy or distribute
Transmit any portion of this file electronically (e.g., via email)*
Print any portion of this file for distribution*
Publish any portion of this file on any internal or external website,
Sharepoint, or other electronic file repository

*Except with prior finance and legal approval.

2

June 2008

Forward-looking statements
This document contains forward looking statements
regarding future operations, product development, product
capabilities and availability dates. This information is subject
to substantial uncertainties and is subject to change at any
time without prior notification. Statements contained in this
document concerning these matters only reflect Hewlett
Packard's predictions and / or expectations as of the date of
this document and actual results and future plans of HewlettPackard may differ significantly as a result of, among other
things, changes in product strategy resulting from
technological, internal corporate, market and other changes.
This is not a commitment to deliver any material, code or
functionality and should not be relied upon in making
purchasing decisions.
3

June 2008

HP BTO Software Centers

BSM is a Multi-center Solution
STRATEGY

APPLICATIONS

OPERATIONS

Quality
Management

Service
Automation

ITSM

Data Center
Automation
Center

Service
Managemen
t
Center

Client
Automation
Center

Identity
Center

BSM

Project and
Portfolio
Managemen
t Center

Quality
Center

Business
Availability
Center

CIO Office

Performance
Center

Operations
Center

SOA
Center

Application
Security
Center

CTO Office

Network
Managemen
t Center

Universal CMDB

Business Technology Optimization solutions for:

SOA SAP Oracle Service Management (ITIL V3)

April 2008

HPs BSM Solution

Top-down BSM

End-user experience
Top-down problem isolation
Business transaction
management
Business service level
management

Integration
with key
ITSM processes

Service
Dependency
Map

Consolidated event &

performance
Manage Network as a service
Service impact analysis
Bottom-up BSM
5

April 2008

Automated
Discovery

HP approach to Business Service

Management
Consolidated
service health
management for
application and
infrastructure

Minimize
business risk

Integrate with
key ITSM
processes

Proactively manage business and operational service

levels
Consolidate event and in-depth performance tools into a
single console.
Automate the creation and maintenance of service
dependency maps
Manage from end user and business service perspective
Prioritize IT issues based on business service levels and
impact
Accelerate root cause analysis through advanced analytics
and problem resolution
Links BSM with ITSM tools to optimize the Service
Management Lifecycle
Facilitate alignment across IT domains to optimize event,
incident, problem, change and configuration processes
Drive service management from a common service model

Industry leading application management, operations

management, and discovery and dependency mapping solution
April 2008

Where shall I start to achieve

BSM?
SERVICE LEVEL MANAGEMENT
Infrastructure
Application

Diagnostics

End user

Any order leads

to BSM maturity

Business

PROBLEM RESOLUTION
Problem isolation
Run book automation
TRANSACTION MANAGEMENT
Business transactions
Business process

DISCOVERY AND DEPENDENCY MAPPING

Manual definition
Infrastructure
Application
Business services

CONSOLIDATED OPERATIONS
Element Consolidated event & performance Config and deploy Service impact
chaos

April 2008

reactive

proactive
IT process maturity

services

value

HP Business Availability Center

HP Business Availability Center
Business Service Dashboard

End User
Management
(BPM and RUM)

System Availability
Management
(SiteScope & Ops
Center)

Problem
Isolation

Service Level
Management

Discovery and
Dependency
Mapping

Diagnostics
(J2EE, .NET, ERP/CRM)

Business Process
Insight

TransactionVision

Foundation
Universal CMDB
(Discovery, Federation, Reconciliation, Visualization, Change tracking)

Alerts and
notifications

April 2008

Service impact
analysis

Enterprise reporting

Third-party
integrations

HP Business Availability Center

roadmap
Key themes over the next 24 months

Predictive

Key
focus

Busin
ess
value

Problem

Business

transaction
management
Integrated problem
isolation, including OO
integrations
Service Level
management for telco
environments

Extend

Faster

problem resolution,
reduced MTTR
Business transaction
visibility
Individual transaction
granularity
ITSM integrations

End-to-end

integrated
business transaction
management
Individual transaction
granularity
Enhanced service level
management

Integrated

Guided problem isolation

Business Process Insight,

Integrated

Unified

isolation
Service management
Automated
troubleshooting
Real user monitoring for
non-web applications
Enterprise integrations
with Service Manager,
NNM, 3rd party vendors

TransactionVision
Produ
integration with UCMDB
ct
RUM/NNM integration for
strate
app-aware network mgmt
gy
9
June 2008
Baselining capabilities

BTM, end-toend aggregate topology

views
Reactive and Proactive
Problem Isolation,
integrated with OO
Views created using new

business transaction
management
Intelligent monitoring
BSM dashboard and
Reporting
Advanced analysis
capabilities across BSM stack
Top-down problem isolation
across BSM stack
business
transaction visibility
End user impact
Situation intelligent
monitoring
Single pane of glass and
reporting
Easier administration
transaction models &
business scorecards
Model-based End User
Monitoring
Extended reporting through
Data warehouse solution
Auto baselining and

Tops Down

Business Availability Center integration

strategy

Systinet
Governance (b)

BAC/BSM Dashboard (d) (e)

End User
Experience (a)

Performance
Center (a)

Business Transaction
Management (c)

Business Service
Level Management (b)

Application
Diagnostics (a)

Performance
Problem
Isolation (d) (e)

UCMDB,
Discovery &
Dependency
Mapping (c)

Service
Manager (d)

Service Impact Analysis

BSA (e)

(b) SOA mgmt.

(c) BTM/CMDB

Bottoms Up

(a) Performance
lifecycle

(d) ITSM integrations

Cross-Domain Correlation &

Event Root Cause (OPC) (f)

Operations
Orchestration
(e)

Consolidated Event & Performance (OPC) (f)

(SC, SM)
(e) BSA integrations
(OO, SAS)
(f) OPC integrations
(g) NNMi integrations

Network
(NNMi) (g)

Other Domain Controllers

(Server/OS, App Infra DB/MW, Storage)

Business Availability
Ctr.
Ops & Network
Centers
Other Centers