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Leading Self
Managed Team
1
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Summary of Lecture 17
Building successful team
Types of Team
Teamwork
Team Creativity
2
Learning Outcomes
Nature of self-managed teams.
Difference between traditional team & SMT.
Benefits of SMT.
Challenges of implementing SMT effectively.
Guidelines for improving SMT effectiveness.
Stages of group development.
Role of team facilitator in SMT.
Distributed leadership in SMT.
3
Leader Centered Approach
Leader uses power to direct and control team members
Leader should focus on the task
Leader should seek opinion but make final decision himself
Leader should control group discussion
Leader should try to overcome and resist to threats challenging
authority
4
Group Centered Approach
Empowers group to make decision
The role of leader should be as facilitator, consultant, teacher, and
adviser
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Leadership Skills for Effective Meeting
Planning Meetings
- Objectives
- Participants and Assignments
- Agenda
- Date, time and place
Conducting Meetings
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Leadership Skills for Effective Meeting
Leadership Role
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Self-Managed Teams; Also Known As
Self-directing teams
Self-maintaining teams
Self-leading teams
Self-regulated teams
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Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Nature of
Self-Managed Teams
Operate without managerial supervision
High job satisfaction
High commitment
Make structural and operational decisions
Responsible for tasks as a collective whole
Variety of technical skills
Versatile and flexible
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Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Self-Managed Teams
10
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Self-Managed Teams
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Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Make Operating Acquire Supplies
Decisions & Materials
Create Task
Procedures Deal with Conflicts
12
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Characteristics of Effective Self-Managed Teams
Have clear missions & high performance standards
Take stock of equipment, training facilities, & other resources
team needs
Devote significant time to planning & organizing to use
available resources & assess members technical skills
High levels of communication
SMT have decision making power
Leadership role is rotated
Multi-skilled capabilities
Team accountability
Perform all management functions (plan, organize, lead,
reward and control) and decide product quality and quantity, and
resolve confllict
SMT focus on targets (milestones), project tasks, time issues,
team membership, and territories 13
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Traditional Teams vs SMTs
14
Stronger
Stronger Commitment
Commitment
Improved
Improved Quality
Quality
and Efficiency
and Efficiency
More
More Satisfied
Satisfied Employees
Employees
Lower
Lower Turnover
Turnover // Absenteeism
Absenteeism
Potential
Potential
Benefits
Benefits of
of
Faster
Faster Product
Product Development
Development
Using
Using Flexibility
Flexibility Dealing
Dealing with
with
Self-Managed
Self-Managed Personnel Shortages
Personnel Shortages
Team
Team Helps
Helps Solve
Solve Problems
Problems &&
Suggest
Suggest Improvements
Improvements
15
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Norms
Champion
16
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Organizational Support
Strong top management support
Commitment to allocate adequate resources
Compatible culture For example: Hierarchical
structure with centralized decision making in
organization and asking managers to
empower team whereas who is facing control
from top management. Difficult to relinquish
power and most likely model top management
behavior.
17
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Team Member Characteristics
Strong belief in personal accountability (avoid
social loafing)
Internal locus of control
Emotional stability
Openness to new ideas and different
viewpoint
Good communication, conflict management
and problem solving skills
18
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Team Member Characteristics
Effective communicator
Good problem-solving skills
Ability to engender trust
Good conflict resolution skills
19
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Norms
Standards of conduct that are shared by
team members and which guide their
behaviors
20
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Champion
21
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
What A Champion Does
Explains what self-managed teams can do for the organization
Communicates responsibilities, rules, & norms to the teams
Ensures that teams meet the goals and needs of the organization
Coordinates efforts of teams
Helps teams reach decisions that every employee can support
Facilitates continuous learning by team members
Builds & maintains trust between teams and the organization
22
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
To Improve SMT Effectiveness
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Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Stages of Team Development
Forming Storming Norming Performing
High Commitment Less Commitment High Commitment
Variable Commit.
Low Competence Some Competence High Competence
High Competence
Members come Members become Commitment and
committed but have dissatisfied with the Commitment changes competence remain
not developed team as they while competence high
competence in develop confidence. remains constant.
working together.
25
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
SMT Facilitator
Team Building Activities
Open forums to resolve interpersonal conflict
Create opportunities for social interaction
Increase mutual acceptance & respect
between members
Coaching and encouragement
Use of data and information to influence and
motivate team members (Sales Data, Finance
data etc)
26
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
SMT Facilitator
Team Building Activities
Highlight mutual interests of team members
Increase team identification
Use team-oriented incentives to foster
teamwork
27
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Distributed Leadership
A collection of roles and behaviors that
can be divided, shared, rotated, and used
sequentially in a SMT environment based
on interests and capabilities
28
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Distributed Leadership Practice in
SMTs
Organizing role
Envisioning role
Social role
Networking role
29
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Benefits of Distributed Leadership
Leadership development
Succession Planning
30
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
High-Involvement
Management
Team Empowerment
move power, information, knowledge, and rewards further
down the organization.
31
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
What and When to Empower
32
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning
Discussion Questions
Discussion Question 1: Define decision making process in self
managed teams?
34
Lussier, R. and Achau, C. (2007): Effective Leadership, 3rd Edition, South-Western, Cangage Learning