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ERP SCM
CRM Knowledge
e-business Management
e-Business framework
Inability
to overthrow the outdated business
design often leads to business failure
Why CRM?
Customer content
Customer contact information
Extended enterprise
Front-office and back-office systems
Customer Relationship
Management
Sales Production
Distribution Planning
(Order Entry) Integrated
Logistics
Step by step
Big bang
Modified big bang
Enterprise Resource Planning
e-business structural
e-commerce value migration
proposition Rapid Demand Fulfillment
Give the customers what they Internet-Enabled Supply
want,when and how they Chain Planning and
want,at the lowest cost execution
Supply Chain Management
Two categories :
planning and execution
Planning modules
Order Commitment
Advanced Scheduling
Demand planning
Distribution Planning
Applications for SCM
Execution Modules
Order Planning
Production
Replenishment
Distribution
These apps only partial functional solutions
Need to have Integrated SC Application
Supply Chain Management
Integration
Employees Sweet
Supplier
-Convenience Spot -Cost reduction
-Ease of Use -Clean orders
-Consistency
Knowledge-Tone Apps next gen of
Decision Support Systems
Knowledge Management
Problems:
Can we define it?
Software vendors are distancing themselves from it
Low returns on investments
Category killer
Channel reconfiguration
Transaction intermediary
Infomediary
Self-service innovator
Supply chain innovator
Channel mastery
E-business Strategy into Action