People Skills

Dr. K.B.Gopalam
Vijayagopalk@gmail.com
People skills
u Presenting self to people
u Organisational communication
u Meetings
u Negotiations
u Customer calls
u Public speaking
u Listening
What is an organisation?
u Only the firm, bank, hospital or school?
u Organised society?
u Family?
u A structured group
u It has advantages
u The only thread is communication
Kinds of Communication
u Verbal communication
u Oral Communication
u Phone
u Public speaking
u Meetings
u Non Verbal Communication
u The persona
u Body language
u Facial feelings and Eye Contact
In an Organisation ÔUpward

u We have common Goals Ôlateral

u Plan, Execute, Evaluate
u Deal with people
u Team and Network
u Attitudes ÔDownward
˜ierarchy
u Upward
u Reports,Data,Suggestions
u Information for decision making
u Downward
u Requests, requirements
u Directives, comments
u Lateral
u Contribution, explanation, cooperation
Upward Communication
u —

  




    

Ôï
e 
portant
ÔAppo nt
ent &Agenda
ÔBe Prec e
ÔG e Accurate Infor
at on
ÔClar fy your po nt of  ew
ÔDon¶t Au
e
ÔF lter ng proble
 d tort on
 Downward Communication
u ï   
u   
u ï 
u  
u   
u   
u !

u "


u —  
u    
Listen?
u ˜ear with thoughtful attention
u ˜ear the speaker
u Carefully
u With Alertness
u Watchfully
u Mindfully
Remember
u 
  
   
 
u 

    
 
 
u # 
  
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u %  &
Crosswise Communication
u u  
 
Ô Deelop Relat on
Ô G e Feedback
Ô Share Infor
at on
Ô Ao d Argu
ent
Ô io looe talk
Ô Ru
or w ll pread
Ô ie ther le nor
ore
Customer Communication
u Pleasant
u Present
u Persistent
u Pliable
u Patient
u Passionate
Argument Vs Discussion
u ˜eat u Light
u Closed mind u Open mind
u Ignorance u Knowledge
u Express Temper u Logic
u Who is Right? u What is Right?

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What is Empathy?
u Sympathy
u Understanding and accepting
u Apathy
u No understanding and no acceptance
u Empathy
u Understanding and acceptance
as per your judgment
Understand
u To make you understand
u I should understand
u More than what you understand
u For that
u I should understand what you understand
Is this speaker on my side?
u Yes, I am!!
u Make yourself a friend of them
u ˜ow?
u Point of view
u Simple terms
u Language, Conversation
u feedback
Audience
u Number
u Interest
u Need
u Ambience
u Receptivity
u Language skills Connect with them!
u Time
Problems?
u Fear Factor
u Fear of Failure
u Fear of success
u Action Feeling Cycle
u Fear of Unknown
u A Feeling
u Causes some reactions and actions
The formula
u Body Language
u Eye contact
u Speed control
u Tonality
u Self confidence
u Content
u ˜umor
u Emotions
u Mannerisms
u Enthusiasm Be yourself!!!!
Don¶t act!!!
Body language
u Posture
u Statue, Dancing, Leaning
u Facial Feelings
u Index of Mind?
u ˜ands
u Gestures
u Ease, Relax from the beginning!
Eye Contact
u Eye to eye
u Fixed
u Wavering
u Flowing
u Feedback
u Can you see it?
u Can you give it?
Speed Control
u Anxiety?
u ˜urry through?
u Problem of Memory?

u Slower than you think is right !

Tonality
u Voice culture?
u Levels
u Audible?
u Shouting?
u Drama
u Ambience
u People
Self Confidence
u Action feeling Cycle !!
u Control yourself !!
u Act Confident !!
u Take feedback
u You are equal with those in front of you!
u Over confident?
u Checks and balances!!
Content
u Control
u Confidence

u Courage
u Nobody died because of speaking !!
u If you don¶t know your goal, you will not
recognise it even when you reach there!
˜umor
u The Fun Bone?
u Can you laugh?
u Make others laugh?
u Situational like dynamite!!
u Not for it¶s own sake !!
u Cultivate!!
u Relief!
Emotions
u Bland Speech
u News Reading
u Message reading
u Emotional speech
u Purpose of speech
u Convey message
u Convince
u Win people?
u ««
Mannerisms
u Verbal
u You Know, You see!, Like !!
u In fact there are many !!
u Non Verbal
u Show your nervousness
u Lack of Confidence
u Or ««?
Enthusiasm
u Facing people?
u It is a Chance !!
u Impressive !!
u Expressive !!
u Effective !!

u Renewable Energy !!