01 Installation/Support

This documentation and training is provided to you by beas group AG. The documents are neither
approved nor in any way acknowledged or endorsed by SAP. For SAP Business One, only the
documentation and training officially released by SAP shall be binding upon SAP. SAP shall not
be responsible for any content of this documentation and training and this documentation and
training shall not be binding upon SAP in any way.
The official current SAP Business One documentation and training for SAP Business One is
available at http://service.sap.com/sbocustomer/documentation and
http://service.sap.com/sbocustomer/training.

beas group 2011 / Page 2

Requirements for this learning unit

What you should successfully master

The basics of installation
The basics of Internet skills

beas group 2011 / Page 3

Learning objectives

After working through the lesson, you will be able to:

Install and license be.as
Use the be.as support portal and the forum

beas group 2011 / Page 4

Agenda

Installation/Support/Forum
1: Installation
2: Support portal

beas group 2011 / Page 5

beas Installation

1. Register in Serviceportal
2. Download server installer
3. Download current patch

Further information on the support portal see page 15

beas group 2011 / Page 6

Installation Server

beas group 2011 / Page 7

Installation Client

beas group 2011 / Page 8

Installation Integrate Be.as Add-on

beas group 2011 / Page 9

Installation Integrate Be.as Add-on

beas group 2011 / Page 10

Installation Licensing Demo

beas group 2011 / Page 11

Installation Licensing Licensing request

beas group 2011 / Page 12

Installation Licensing Activation

beas group 2011 / Page 13

Installation Licensing Assigning the
License

beas group 2011 / Page 14

Agenda

Installation/Support/Forum
1: Installation
2: Support portal

beas group 2011 / Page 15

Support Portal

beas group 2011 / Page 16

Support Portal Registration

beas group 2011 / Page 17

Support Portal Login

beas group 2011 / Page 18

Support Portal Login

beas group 2011 / Page 19

Support Portal Create Ticket

beas group 2011 / Page 20

Support Portal Manage Tickets

beas group 2011 / Page 21

Support Portal beas Blog

Link to video on beas Blog: http://www.youtube.com/watch?v=--1PL9kD9QA

beas group 2011 / Page 22

Supportportal Download beas

Download :
1. Serverinstaller
2. Patch ( SP1 or 8.8)

beas group 2011 / Page 23

Support Portal Product Information

beas group 2011 / Page 24

Forum

beas group 2011 / Page 25

Forum Submit a new Contribution

beas group 2011 / Page 26

Summary

Now you can:

Install and license be.as
Use the be.as support portal and the forum

beas group 2011 / Page 27

Many thanks for you co-operation!