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Resource Management
Human Resource
Management
ThePMBOK characterizes Human
Resource Management as the
processes that organize, manage
and lead the project team:
Plan Human Resource Management
(Planning)
Acquire Project Team (Execution)
Develop Project Team (Execution)
Manage Project Team (Execution)
Plan Human Resource
Management
Interactions dictates addl. planning throughout
EEF
Org culture and structure
Existing HR
Geographical dispersion of team members
Personnel administration policies
Marketplace conditions
OPA
Org processes, policies, roles
Templates
Lesson learned
PLAN HRM - T/Ts
Organizational Charts and Position Descriptions
To ensure that each work package has an unambiguous
owner
All team members have a clear understanding of their roles
and responsibilities
Matrix-based Charts
Responsibility Assignment Matrix (RAM)
Grid that shows the project resources assigned
to each work package
Shows connections between work packages or
activities and project team members
PLAN HRM - T/Ts
PLAN HRM - T/Ts
Organizational Charts and Position
Descriptions
Matrix-based Charts
RACI Matrix- Responsible, accountable, consult and
Inform
PLAN HRM - T/Ts
Expert judgment
Meetings
PLAN HRM - O/Ps
HRM Plan
Provides guidance on how project human
resources should be defined, staffed,
managed and released
Includes
Roles and responsibilities
Role: the function assumed, civil engineer, business
analyst etc
Authority: The right to apply project resources, make
decisions, sign approvals, accept deliverables etc
Responsibility: The assigned duties and work expected to
be performed
Competency
PLAN HRM - O/Ps
HRM Plan
Includes
Project organization charts (graphic display of project
team members and their reporting relationships)
Staffing management plan
Staff acquisition (source, placement, cost)
Resource calendars (Working days and shifts on which
each specific resource is available)
Staff release plan (method and timing of releasing team
members)
Training needs (Trg plan)
Recognition and reward (Clear criteria for rewards and
planned system for their use)
Compliance(strategies for complying with applicable govt.
regulations)
ACQUIRE PROJECT TEAM
ACQUIRE PROJECT TEAM
OPA
ACQUIRE PROJECT TEAM
T/Ts
Pre-Assignment
Selection in advance; if the project is dependent
upon the expertise of a particular person, within
charter
Negotiations
Functional managers, Other PM teams, External
organizations, vendors, suppliers, contractors etc
Acquisition
Performing org unable to provide needed staff;
hiring consultants or sub-contracting work to
other org
ACQUIRE PROJECT TEAM
T/Ts
Virtual Teams
Groups of people with shared goals who fulfill their roles with
little or no time spent meeting face to face.
The availability of comm technology; e-mail, audio conferencing,
social media, web based meetings and video conferencing
The virtual team mode makes it possible to
Form teams of people from the same organization who live in widespread
geographic area
Add special expertise to a project team even though the expert is not in
the same geographic area
Incorporate employees who work from home offices
Form teams of people who work different shifts, hours or days
Include people with mobility limitations or disabilities
Move forward with projects that would have been ignored due to travel
expenses
ACQUIRE PROJECT TEAM
T/Ts
Resource Calendars
Time period each team member is available
HRM Plan
(Training strategies and plans for developing the project team)
Resource Calendars
(time when team members can participate in team development activities)
DEVELOP PROJECT TEAM
T/Ts
Interpersonal Skills (Soft Skills)
Behavioral competencies
Communication Skills, Emotional
Intelligence, Conflict Resolution,
Negotiation, Influence, Team Building,
Group Facilitation
Training
Planned/unplanned
DEVELOP PROJECT TEAM
T/Ts
Team Building Activities
Forming (Team meets and learns about the
project and rolesl/responsibilities)
Storming (Team begins to address the project
work, technical decisions and PM approach)
Norming (Team begins to work together and
adjust)
Performing (Interdependent and work through
issues smoothly and effectively
Adjourning (team completes the work and
moves on from the project)
DEVELOP PROJECT TEAM
T/Ts
Ground Rules
Establish clear expectations regarding acceptable
behavior by project team members
Code of conduct, communication, working together, or
meeting etiquette allows team members to discover
values that are important to one another
OPA Updates
MANAGE PROJECT TEAM
MANAGE PROJECT TEAM
HRM Plan
Roles & responsibilities
Project organization
Staffing management plan
Project Staff Assignments
Team Performance Assessments
Issue Log (who is responsible for resolving specific issues by target
date)
Work Performance Reports
OPA (certificates of appreciation, newsletters, websites, bonus
structure etc)
MANAGE PROJECT TEAM
T/Ts
Observation and Conversation
Conflict Management
Conflict Management
Style
R
E
L
A
T
I
O
N
S
H
I
p
Low
Leadership
Influencing
OPA Updates
Powers of Project
Manager
Formal (legitimate)
Based on position
Reward
Stems from giving rewards
Penalty (coercive)
Comes from ability to penalize team members
Expert
Comes from being the technical or project
management expert
Referent
Comes from another person liking you
Powers of Project
Manager
The
best forms of power are EXPERT &
REWARD