Welcome to Our

Presentation
Prepared By
S.M. Ahsan Habib
1310593
Mahmudul Hasan Shuvo
1421494
Md. Sazzad Hossain 1221046
Md. Hossain Kabir 1421117
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 Case Study
on Barbara Norris: Leading
Change in the General Surgery
Unit (GSU)

2
Case Summary
Nurse Norris
Eastern Massachusetts University
Hospital (EMU).
General Surgery Unit (GSU)
New challenge

3
Case Summary(cont.)
Nursing and Health Care Administration
Employee satisfaction
GSU and its culture

4
Condition Of (GSU)
Lowest employee satisfaction
Culture of confrontation
Blaming and favoritism
Staff dissatisfied
Unmotivated
Patient satisfaction scores average
Declining steadily

5
Difficulties
Facing many difficulties
Low motivation
Budget problem
Lead to negative effect

6
Problems
There are three broad problem Barbara has to
solve:

Lack of motivation and teamwork

Interpersonal and intergroup conflict
Performance review procedures

All of this three issues need to be address at the same time

to ensure that the unit perform as Barbara expected.

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Unmotivated
Short-staffed
Stress levels
Relationship
Not offer over-time
Lacks cohesiveness

8
Steps of Motivation
Develop a transparent communication
Clear communication
Role-playing
Open communication and acknowledgement
Conflict management

9
How to Motivate
Periodically assess
Informal interviews
Announcement of monthly best-staff

10
Job enrichment
To improve employee motivation and services, jobs should be
modified to increase the motivators present for the employee.

To make this concept more usable, Barbara as a manager want to

increase the satisfaction of her staff. The process of job
enrichment, need to keep in mind these goals:

Reduce repetitive work.

Increase the employee's feelings of recognition and achievement.
Provide opportunities for employee advancement.
Provide opportunities for employee growth.

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Why enrich job
The purpose of job enrichment is to make the
position more satisfying to the employee.
Employee job satisfaction, reducing turnover,
and improving productivity of employees.

Want to enrich their staff's positions so that

they will be happier, more productive, and less
likely to seek a job elsewhere.

12
Recommendation & Conclusion

Address three issues

Difficulties
lack of enthusiasm

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THANK YOU

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