Airtel Roaming

1
 Module Objectives

By the end of this module, the participants will be able

to answer customer queries relating to:

The benefits of roaming

The roaming activation process

The charges for roaming facility usage

Call routing for roaming customers

2
 Roaming Facilities

Roaming facilities allows the customer to use the same

number wherever he goes.

Roaming facilities are available for customers who travel

across the country as well as internationally.

This facility is available to both Airtel post-paid and Pre

Paid customers.

3
Post Paid Roaming

4
 Post Paid Roaming
(Smart Roaming)

Wide coverage.
Regional, National and international.

Same number across the world.

Caller in roaming customers home network does not

have to pay STD/ISD charges.

Detailed and convenient billing.

5
 Network Concepts

Home Network: Is the place where the customer took his/her

connection. This circles HLR would contain the customers details

Visited Network: Is the place where the customer has gone

for roaming. He/She is an in-roamer for this circle.

Other Network: Any location other then the home and visited
network

E.g. If a Pune customer goes out on roaming to Delhi, then

Maharashtra becomes the Home Network
Delhi becomes the Visited Network

Any other location apart from Mumbai and Delhi becomes Other Network
6
Regional and National Roaming
for Post Paid

7
 Network Concepts Contd...

Airtel Roaming has three great options to roam either the

Nationally or Internationally:

Regional Roaming: Customer can roam within the following four

circles. Customer is required to remain on Airtel network.
Western Region (Mumbai, Maharashtra & Goa, Madhya
Pradesh & Chattisgarh, Gujarat)

National Roaming: Customer can roam anywhere in India.

Available in 23 circles and 54 networks

International Roaming: Customer can roam anywhere in the

world. Available in 89 countries and 148 networks

For details regarding roaming tie-ups please visit the URL

8
 Smart Roaming Documentation
Requirements

Regional and National Roaming

Roaming Application Form (RAF).

Photo ID (driving license or passport).

No more required

9
 Network Sharing
Network sharing is required where Airtel network is not
available.

Airtel has roaming agreements with other networks in

such regions.

Flat monthly charge of Rs.x calculated on pro-rata

basis.

The subscriber can request for activation/deactivation of

roaming services.

10
 Network Selection

Network selection can be:

Automatic
Manual

In automatic selection, the subscriber is

hooked on to the strongest partner network.

For manual selection, the roaming subscriber

has to select the network he wants to use.

11
 Automatic And Manual Network Selection

Automatic Selection:
The handset automatically logs on to Airtel or Airtels
partner network

In case of multiple partners the network with the strongest

signal is selected

Manual Selection:

The network selection menu will show the list of available

networks

The roaming subscriber can choose one of these networks

12
 Making Calls while Roaming
To make Outgoing Calls while Roaming within India:

Destination Dialed What To Call

Another phone in Area Code + telephone number for e.g. to call Calcutta while
the visited location roaming in Calcutta dial 033 765 1234

Another Cellular Cellular number for e.g. 98900 56489

phone in the visited
location
For a PSTN number:
Any other location Dial Area code + Telephone number for e.g. to call Mumbai 022 765 1234
apart from the
visited location For a Cellular Phone:
Dial 0 + cellular number for e.g. to call Mumbai cellular number 0 98920
33686

For a PSTN number:

Dial International Access Code from India (00 or +), then the country code,
area code and the telephone number. For e.g. to call London in United
To call another Kingdom, dial 00 44 181 765 1234 or + 44 181 765 1234.
country
For a Cellular Phone:
Dial International Access code from India (00 or +), then the country code
and the cellular number. For e.g. to call a cellular number in United
Kingdom dial 00 44 802 765 1234 or + 44 802 765 1234. 13
 Making Calls while Roaming Contd.

To make Outgoing Calls while Roaming outside India:

Destination
What To Call
Dialed

For a PSTN number: Dial + followed by India Country code,

Area code (without the leading zero) and the telephone number.
For e.g. to call Mumbai, dial +91 22 2765 1234
To call India
For a Cellular Number: Dial + followed by India Country
Number and the cellular number. For e.g. to call a cellular
number in Mumbai dial +91 98920 33686.

To call a local Dial the Area code + Telephone number for e.g. to call Brisbane,
number of the city Australia dial 07 3234 1234
you are roaming in

To call another Dial the International Access code (+), followed by the Area
country code (without the leading zero) and the telephone number. For
e.g. to Call Singapore from United Kingdom dial +65 555 1234

14
Roaming Call Routing

15
 Airtel to Airtel
9890077991
Airtel MSC
BSC

BSC

BACK
9818623985
16
 Airtel to non - Airtel
9890077991
Airtel MSC
BSC

Non - Airtel MSC

BSC
9811622495

BACK
17
 Airtel to Landline - Local

BSC
9890077991 Airtel MSC

PSTN
Local
Exchange

26225957
BACK
18
 Airtel to Landline STD/ISD

9890077991
Airtel MSC
BSC

TAX /
GATEWAY

PSTN
Local
Exchange
03325742368
BACK
1-800-23682558 19
 Roaming Call Routing
A Maharashtra customer is roaming in Mumbai and receives a call from Delhi.

Caller in
Delhi

Mah MSC

Airtel Maharashtra
Mumbai
Customer Roaming in
Mumbai. MSC

20
 Roaming Call Routing
A Maharashtra customer is roaming in Mumbai and receives a call from Mumbai.

Mah MSC

Caller in
Mumbai Mumbai
MSC

Airtel Maharashtra
Customer Roaming in
Mumbai. 21
 Roaming Call Routing
A Delhi customer is roaming in Mumbai and receives a call from Kolkata.

Mah MSC
Caller in
Kolkata
Mumbai
MSC

Airtel Mah Customer

Roaming in Mumbai.

22
 Roaming Call Routing
A Maharashtra customer is roaming in Mumbai and receives an international call.

International
Caller

Mah MSC

Mumbai
Airtel Delhi Customer MSC
Roaming in Mumbai.

23
 Roaming Call Routing
A Maharashtra customer is roaming in Mumbai and receives a
call.

The call goes to the callers local BTS and BSC.

The call is then routed to the Pune MSC.

This is because the receiver has a Maharashtra number.

The Pune MSC identifies the receiver as a customer roaming in

Mumbai (VLR check).

The call is routed to the Mumbai MSC and then to the receiver.

Irrespective of the callers location, the call is routed through the

receivers home network.
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 Roaming Call Routing

Imagine sending a letter to a person.

The postman discovers that the person has had a

change of address.

The receiver has left a forwarding address.

The letter is then delivered to the new address.

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 Roaming Call Routing
Incoming calls while roaming

Situation Caller pays: Roamer pays:

Call from Local charges STD charges from home

home to visited network
network
Call from STD charges from STD charges from home
visited visited to home to visited network
network network

STD/ISD call STD/ISD charges from STD/ISD charges from

callers location to home to visited network
home network

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Recap of Call Routing

27
 Roaming Charges

For incoming calls from any other location:

The caller pays for STD/ISD call to the receivers home

network.

The roaming receiver pays STD charges from home

network to visited network.

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 Roaming Charges

For incoming calls from home network:

The caller pays local phone charges.

The roaming receiver pays STD charges from

home network to the visited network

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 Roaming Charges

Remember that incoming calls are always routed through

the roaming customers home network.

Caller pays Receiver pays

Charges for routing the call to Charges for routing the call
the home network. from the home network to the
visited network.

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One State One Rate Roaming - Mumbai & Maharashtra
(w.e.f 12th June'05)

POSTPAID Airtel Rates Non Airtel

Incoming Calls Free 3.8
Outgoing Local
A2A 1 2.6
A2M except CellOne 2 2.6
A2 CellOne 2.65 2.6

A2F (Within the circle of Mumbai ) 2.65 3.1

Outgoing STD
A2A 2 3.8
A2M 2.65 3.8
A2F ( Within Maharashtra
including Mumbai) 2.65 3.8
A2F Outside Maharashtra 2.65 3.8
Outgoing ISD
ROW 1 14.24 14.24
Gulf & Africa 17.24 17.24
ROW 2 40 40
SMS Outgoing Rates 3.45 3.45

31
 Roaming Charges other than Mumbai
Outroamers users who roam into Airtel networks.
Outgoing Airtime IUC Surchar Total
ge
Local
M-M except Local BSNL
Cellone 1.99 0.3 0.3 2.59
M - Local BSNL Cellone 1.99 0.49 0.3 2.78
M-F (in MUM, DEL, KOL &
CHN) 1.99 0.6 0.3 2.89
M-F (in Other circles) 1.99 0.8 0.3 3.09
STD
M2M
50-200 1.99 1.25 0.3 3.54
200-500 1.99 1.5 0.3 3.79
500+ 1.99 1.7 0.3 3.99
M2F
50-200 1.99 1.25 0.3 3.54
200-500 1.99 1.5 0.3 3.79
500+ 1.99 1.7 0.3 3.99
ISD
ROW(1)** 1.99 14.24 0.3 16.53
Gulf & Africa 1.99 17.24 0.3 19.53
ROW (2)*** 1.99 40 0.3 42.29
Incoming
M2M
50-200 1.99 1.25 0.3 3.54
200-500 1.99 1.5 0.3 3.79
500+ 1.99 1.7 0.3 3.99
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 Roaming Charges for VAS

FACILITY SMS HOME NATIONAL

NETWORK ROAMING
1] Local Rs. 1 Rs. 3.45
2] National Rs. 2 Rs. 3.45
3] International Rs. 5 Rs. 3.45
4] Downloading Picture Message / Logo Rs. 3 Rs. 3.45
5] Downloading ringer via any other SMS Rs. 9 Rs. 3.45
6] Downloading ringer / picture message / Rs. 3 Rs. 3.45
logo via DP5
8] Downloading logo / picture message / Rs. 13 Rs. 3.45
ringer via 5555 Nokia

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 ROW 1 Countries

America

Europe

SAARC countries

Asia and Oceanic countries

(excluding Class 2)

34
 ROW 2 Countries

Sakhalin

Sau Tome and Principe

Solomon Islands

Vanatu, Tokelau, Tuvalu,

Cook Island, Diego Garcia

Cuba, Guinea Bissau, Nauru,

Norfolk Island

35
 FAQs - Post Paid Roaming Customers

What services are provided when subscriber is

roaming?

All services except Airtel information services.

Other services such as CLIR, data and fax services are

available if they are supported on the visiting network.

36
 FAQs - Post Paid Roaming Customers

Should I activate my voice mailbox while roaming?

Customers should do one of the following:

Divert all calls.
or
Cancel all diverts

Helps in saving expenses as the customer does not have to

pay excessive STD charges.

The customer often ends up paying double STD charges on

conditional diverts.

37
 FAQs - Post Paid Roaming Customers

Why have I not got the roaming facility on my account

even after requesting roaming activation?

Typically, these customers have a bad credit history

(bounced cheques, credit overdues etc.)

Check customer history.

Say, Mr./Ms. -------, I have taken note of your request

and we will inform you once the roaming facility is
activated.

If there are any dues, ask the customer to settle them.

38
 FAQs - Post Paid Roaming Customers

What are the rentals/charges for roaming customers?

Monthly rental of Rs.XX

Normal per minute charges

Roaming activation fee: Free

No activation charges for pre-activated STD.

39
International Roaming

40
 Smart Roaming Documentation Requirements

International Roaming

Roaming Application Form (RAF).

Copy of passport

Company letter for company connections.

Rs. 6500 deposit only for subscribers without

STD/ISD facility.

41
 Making Calls- International Roaming

To call a landline in India or any other country:

Dial + followed by Country code

plus
area code (without 0)
plus
phone number

9 2570062
+ 1 33
8

CtryC Phone
ode No.
Area
Access
Code
Code

42
 Making Calls- International
Roaming
To call a mobile phone in India or any other country:
Dial + followed by Country code
plus
area code (without 0)
plus
phone number

+ 91 9831071298

Country Phone
Code No.
Access
Code

43
 Making Calls- International
Roaming

To call number in the country the customer is roaming in:

Dial area code + phone number

For example, suppose a customer is roaming in Australia.

To dial a Brisbane number, he has to dial

07 32341234

Area Phone No.

Code

44
 International Roaming Charges

For incoming calls from home network:

The caller pays local phone charges.

The roaming receiver pays ISD charges from home network

and visited homework

45
 International Roaming Charges

For incoming calls from any other location:

The caller pays for local/STD/ISD call to the receivers

home network as applicable.

The roaming receiver pays ISD charges from home

network to visited network.

46
 FAQs - Post Paid Roaming

While roaming on an international network, whom should

I contact for emergency help/support?

The Delhi customer care number is 9890012345 or 121.

Emergency numbers 112 in Europe

911 in America

The corresponding numbers in India are 100 or 101.

47
 FAQs - Post Paid International Roaming
Customers

What are the rentals/charges for roaming customers?

Monthly rental of Rs.149.

Normal per minute charges.

Roaming activation deposit.

Rs.6500/- for international roaming.

48
This facility allows the customer to use the same mobile
number and roam out of India.

Customer needs to activate ISD and International

Roaming (IR).

If the cellular connection is in company name, then use

needs to provide a letter on the company letterhead and
the stamp of the company on the Roaming Application
Form.

49
 Roaming concepts
IMSI Direct Indirect
Cannot use the network [In
this case request the
Directly log on by customer to nearest Outlet,
entering 4 digit pin [Only we will change the sim card
Single IMSI if pin enable] free of cost]
a) Directly Log on by
entering 4 Digit Pin no. Pin has to be enabled
[if enabled] Compulsory.

b) Enter PIN prefixed by When entering Pin no. It has

Dual IMSI 1 eg: 11234 to be prefixed by 2: eg: 21234.

When a customer comes back from International Roaming, he has to enter Pin prefixed by 1 [eg:
11234]. Single/ Dual IMSI does not matter

For Your Information

In case Customer get an Access Denied message on phone, then he should try to log on to the
network following the above mentioned guidelines. (This may happen because the network he is
trying to logon, might be facing a congestion related problem or Airtel does not have a Roaming
Tie-up with that network and hence he is advised to logon to another roaming partner network
in the visited destination.)

Forbidden: Forbidden message will flash on the screen after several unsuccessful attempts to
log on to the visited network. At this point customer needs to restart the mobile phone and
50
follow above-mentioned guidelines.
 Roaming Benefits

Airtel is the first service provider to provide

full roaming services to customers.

This includes outgoing calls and messages for

areas with Airtel network coverage.

For other areas the roaming customer

receive calls and messages.

In these areas, Airtel customers can log on to

Airtel partner networks.

51
Roaming Troubleshooting

52
Roaming Troubleshooting - FTR

If subscriber not getting access in any network.

Check list of roaming partners
If no roaming partner available in the area, inform the
subscriber for the same

If subscriber not getting access in new Airtel Circles.

Handset make to be checked from subs , h/set should be a
dual band h/set because, many Airtel circles are on 1800
Mhz Frequency.

If subscriber facing coverage problem in visiting network.

Coverage problem for visiting network should be reported to
respective operator. ( Helpdesk No.)

53
 Roaming Troubleshooting non FTR

If problem is found to be beyond FTR checks.

SR to be raised
Type : Connectivity Related
Sub Type : Complaint - Inroamer/Outroamer
Issue - National*
Details Required : Target Number, Origination
Number, Exact Message received at callers end,
Duration of problem, Mobile Number, Network

* In case of International outroamer problem

Subtype : Complaint - Inroamer/Outroamer
Issue International

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VAS Age on network Rating Eligibility
STD Less than 3 months Below 50 NO
STD More than 3 months Below or above 50 YES
ISD Anything Minimum 70 YES
IR Anything Minimum 80 YES

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 Anytime Anywhere
Payments

Unique Airtel benefit unmatched by competitors.

Payment made at ARC.
Payment has to be made through cash or credit card.
This facility is particularly useful when the subscriber is
roaming.

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